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“Beautiful old house... Terrible hotel.”
Review of Eastwood Hall

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Eastwood Hall
Ranked #1 of 1 Hotels in Eastwood
Brisbane, Australia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Beautiful old house... Terrible hotel.”
Reviewed 9 June 2014

We have just had a terrible experience at this hotel. Website is misleading, staff are extremely rude, we were left sitting with no cutlery at dinner and had to go outside to find a member of staff to give us some cutlery!! Absolutely awful! This place is a joke, they need to train their staff!! Leisure complex is also full of screaming kids having swimming lessons which is also not made clear on the website or at check in. The website makes this place look luxurious and peaceful when it's more like butlins.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank harriet b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,182 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (258)
Date | Rating
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English first
Doncaster, United Kingdom
Level Contributor
260 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 8 June 2014

Stayed on an overnight package which included dinner,bed breakfast and a £10 voucher per person for drinks.
The hall is well situated between Nottingham and Derby.
The rooms are good .The quality of drinks from the bar were good.unfortunately dinner didn't come up tony expectations, limited menu . I my have chosen the wrong meal the lamb and apricot tagine but found it overpoweringly sweet. The wine was reasonably priced and the staff throughout the hall were very good.
The breakfast was very good with an excellent choose.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mikeswallow01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlynnJ, General Manager at Eastwood Hall, responded to this review, 13 June 2014
Dear Mikeswallow01,

Thank you for your recent review. I am pleased that you found your room and the staff good and enjoyed breakfast. Sorry that your main course was not to your liking, its a dish that is very popular from our world cuisine selection, but we do offer a number of tradional dishes on our restaurant and lounge menus.
Kind Regards
Glynn Jones
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Tenterden
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 June 2014

My partner and I stayed at the hotel for a weekend in May. The hotel was very clean and the facilities were excellent. Room was a nice size and clean with all the amenities you expect from a 4 star hotel. We were less impressed with the open plan bar area as on both evenings there was a wedding reception which seemed to take up the whole area and was difficult getting served at the bar. The surrounding area of Eastwood has very little to do and therefore you will have to travel elsewhere.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlynnJ, General Manager at Eastwood Hall, responded to this review, 13 June 2014
Dear Mark L,

Thankyou for your recent review. I am pleased that your room was to expectation and you found our facilities . The bar can get busy on weekends however we do have the lounge area in the leisure club that guests can use to take a drink to a quiter area.
Kind Regards
Glynn Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 June 2014

We stayed in this hotel as a couple and were in one of the superior rooms. The hotel was in a good location, situated in lovely grounds, but also not too far away from the city. The room was very nice, with a sofa as well as a bed, although not quite at the standard we would have expected from a superior room. The room was very clean, although it was a bit tired looking eg bathroom. The bed was pretty comfortable and a good size, although the pillows were a little old and flat and could have been a bit plumper, as this combination didn’t lead to the best night’s sleep. Also, the TV in the room didn’t have the best picture/reception and the channels weren’t in the right order, so it could be time for a retune! In terms of the bathroom, although, on the one hand, it was fairly small, on the plus side the shower was very powerful.

The hotel seems to be a very popular venue for conferences and weddings. There were functions on when we stayed and, although the noise from the functions themselves wasn’t too bad, unfortunately there was quite a bit of noise from the function’s guests quite late into the night – including children running around. This did disturb our sleep as the room’s walls and door were quite thin. We did mention this to the hotel management and they acknowledged that this is a problem. We felt that when the hotel knows there’s an event on they should, at the very least, notify the other guests as soon as possible after the booking has been made and should try to accommodate them in rooms which are further away from those of the guests staying for the event. We didn’t realise there was an event on at the hotel until we checked in and, at that point, we were told that the hotel was fully booked and so our room couldn’t be changed, even though we were assured that we wouldn’t be too near the main source of the noise.

Overall, this hotel is probably better for conferences and functions rather than for a romantic retreat and the standard is probably that of a 3 star hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NlondonLem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlynnJ, General Manager at Eastwood Hall, responded to this review, 13 June 2014
Dear NlondonLem,

Thank you for your feed back, I am pleased that you found the grounds lovely nad the hotel in a good location. We do get busy with functions and events and do try to plan which rooms we put guests into. Our superior rooms are near the front of house of the hotel. I am sorry that we could not move your room as stated we were full on that day.
Kind Regards
Glynn Jones
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Stockport
Level Contributor
89 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 29 May 2014

We booked this Hotel through Easybreaks and got a very good deal .The Hotel itself is in a great location with very large grounds although we did not need or use it has good business meeting rooms, good parking facilities & the bedrooms are clean & functional and you do have the option of upgrading to a larger room which we did.The food is of a good standard and when we visited the hotel had a number of large group and this do not affect the quality of the dinner served or breakfast. The grounds are lovely. The staff are really friendly and helpful.both in the hotel and also in the swimming pool.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fredStockport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlynnJ, General Manager at Eastwood Hall, responded to this review, 30 May 2014
Dear FredStockport,

Thank you for your recent review, I am most pleased that you enjoyed your stay and found the staff friendly and the food good. We do have lovely grounds with the established trees and lawns and I always recommend people to take the oportunity to take a walk in them.
Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrogate, North Yorks
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 May 2014

This Hotel is a great business meeting venue with good size meeting rooms, good parking facilities & the bedrooms are clean & functional.
The food is of a good standard and when I visited I was part of a large group & this do not affect the quality of the dinner served.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travelfanatic07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlynnJ, General Manager at Eastwood Hall, responded to this review, 30 May 2014
Dear Travelfanatic07,

Thank you for your feed back. I am pleased that you enjoyed your recent conference with us and the food. We do have a range of meetings rooms for small and large conferences set in our 26 acres of grounds.
Kind Regards
Glynn Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 May 2014 via mobile

Anybody booking this hotel based upon the pictures on the hotel website is in for a shock. This is a 3-star property with rooms to match. Think low quality "Premier Inn" type of room rather than the plush appointed grandeur suggested online!

Stayed May 2014, travelled as a couple
Helpful?
2 Thank BJH1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlynnJ, General Manager at Eastwood Hall, responded to this review, 30 May 2014
Dear Bjh2011,

Thank you for your review. I am disappointed that you did not find your room to expectation. All photography on our website is from the hotel, the front building of our hotel is an old listed building which has been extended to add bedrooms, restaurant and leisure club.
Kind Regards
Glynn Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Eastwood Hall

Property: Eastwood Hall
Address: Mansfield Road, Eastwood NG16 3SS, England
Phone Number:
Region: United Kingdom > England > Nottinghamshire > Eastwood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Eastwood
Price Range (Based on Average Rates): £
Hotel Class:4 star — Eastwood Hall 4*
Number of rooms: 150
Official Description (provided by the hotel):
Eastwood Hall, Nottingham is located just a short drive away from the historic city of Nottingham and is a leading conference venue and hotel in Nottinghamshire. Set in 26 acres of spectacular grounds Eastwood Hall combines the historic with the modern to deliver an unforgettable setting for conference and business events, weddings and short breaks. Swimming pool opening times Monday - Friday 6am - 22pm and Saturday and Sundays 7am to 8pm. Please note Children's splash times are Saturday's 3pm-5pm and Sunday's 9am-11am. Outside of these times children are not allowed to use the pool. ... more   less 
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Also Known As:
Eastwood Hall Hotel Eastwood
Eastwood Hall Hotel Nottingham
Eastwood Hall Nottinghamshire

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