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“Beautiful Room” 4 of 5 bubbles
Review of Serengeti Hotel

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Serengeti Hotel
Ranked #1 of 172 Hotels in Shuangliu County
Bilambil Heights NSW
Level Contributor
85 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Beautiful Room”
4 of 5 bubbles Reviewed 14 October 2013

The amenities of this hotel are wonderful. The room was superb. The bathroom is amazing but watch out for the door under the vanity, tends to drop out.
I travelled with a group and a number of guests experienced the vanity door problem.
The breakfast finishes at 9.00am which seems a bit early, most are around 10am.
The breakfast doesn't cater well for western travellers with hot orange juice and no cold milk. There was a selection of eggs available and toast. There was a larger variety of asian breakfast selections.

  • Stayed September 2013, travelled solo
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank Chezsmall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 reviews from our community

Traveller rating
    2
    11
    1
    0
    0
See reviews for
4
Couples
0
1
1
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Any
English first
Hong Kong, China
Level Contributor
140 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 10 April 2013

I’ve been looking for a 5 Star hotel near the Chengdu airport for as long as I can remember. Then I found The Serengeti. First impression was wow, this is it. I walked into an impressive lobby, everything looked great. I went up the elevator, through the hallway, into my room, all looking wonderful. Like most services industries in China the hardware was just wonderful, when it was new. This was no exception. You will be impressed. Room was comfortable, clean, and dare I say it, even homely. Warm lighting with all the switches well thought out. Bathroom comfy and functional, I can get used to this. This is a great hotel, if you can avoid making contact with the staff. Again like most Chinese services industries the software couldn’t keep up, perhaps more so in this hotel than other. Not being from an international chain the lack of training was highly noticeable. The staffs in the restaurants do try but the front desk didn’t even bother. If service doesn’t concern you this is a great hotel. I paid around RMB900 per night and the room was comparable to those costing around RMB1300 per night in Chengdu. The service was comparable to those costing RMB600 per night. I did like the breakfast, lots of choices, except you have to pay additionally for a decent cup of coffee. Allow some additional time for check out. You may experience some argument on your room items, including the mini-bar, even though you haven’t used any. They tried to charge me even before they checked my room. Hope things have improved.

  • Stayed March 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Henry Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Serengeti Hotel

Property: Serengeti Hotel
Address: No.426 Jiaolong Avnue, Jiaolong Gang, Shuangliu County 610200, China
Region: China > Sichuan > Shuangliu County
Amenities:
Bar / Lounge Restaurant Spa Wheelchair access
Hotel Style:
Ranked #1 of 172 Hotels in Shuangliu County
Price Range (Based on Average Rates): £
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