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“Wonderful”

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Quality Resort Sorrento Beach
Ranked #1 of 1 Hotels in Sorrento
Port Kennedy WA
Level Contributor
85 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Wonderful”
Reviewed 17 February 2013

I was a bit hesitant to book this hotel going by some reviews on trip Advisor; we stayed last night (16/2/13) I now wish I had booked us in for 2 nights! We stayed in a one bedroom spa apartment with views of the ocean and the pool. Next time I will pack our own food to cook as the hotel restaurant was closed for renovations and the restaurant over on the opposite corner to the hotel (White Salt) had poor service.

The hotel is great value with FREE in-house movies and Foxtel, FREE internet, the pool area not huge, but big enough with a spotless clean BBQ for use, the pool was divine, the location excellent. Check in took a few minutes as did check out! The bed was like our own -big (king size) clean and comfortable and YES fantastic pillows :-) The little kitchen is ample for cooking a few meals. We did not hear any traffic noise or other guests coming and going, this place is high on my list (and I have a few) we will go back for sure. Might even treat my daughter for a few nights when she gets married.

If I did have a gripe it would be the bathroom, whilst clean it was not "Linda clean" but I do have an eye for detail when it comes to cleaning. I am a choice member but disappointed that they only reward 143 points as compared to hotels in the USA where one gave me 8500 for one night!
Not sure what the other rooms are like but would request the same room (if it were free) when we go back.

  • Stayed February 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank Linsim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Quality Resort Sorrento Beach, responded to this review, 28 February 2013
Thanks for your review.

Great to hear that you enjoyed your stay.
We have passed your feedback regarding the cleanliness of your room onto our Head Housekeeper. We normally pride ourselves on our attention to detail.
Look forward to welcoming you back on your next visit to Sorrento.
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261 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
Mollymook, New South Wales, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 January 2013

We stayed at here as a group of 3 couples for 4 nights. We booked a 3 bdrm apartment 6 months ahead and 2 weeks before we got there we were told they had double booked it and we were put in 3 double rooms for the first night. That seemed ok but when we saw the 3 bdrm apartment, it was nothing like the pictures on their website. It was small, dungeon-like, out-dated and pokey. The only positive was that the room service ladies were very friendly and helpful. We wanted to go every year but now we are reconsidering!

  • Stayed January 2013, travelled with friends
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jodie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Quality Resort Sorrento Beach, responded to this review, 31 January 2013
Dear Jodie W,

Thank you for taking the time to provide us with your feedback regarding your recent stay at our resort.

Our apologies are extended that we were not in a position to accommodate you in a Three Bedroom Apartment on your first night of stay as per your original reservation. We were pleased that we were able to accommodate your party in our four star accommodation and then re-locate you to your original room type the following day.

It was disappointing to learn that our Three Bedroom Apartment did not meet your expectations. We pride ourselves on offering clean well maintained 3.5 and 4 star accommodation located directly opposite Sorrento Beach. May I suggest reserving one of our 4 star Apartments for any future reservations as these are extremely spacious and our Ocean View rooms offer 180 degree views of the Indian Ocean.

Once again thank you for taking the time to provide us with your feedback. We look forward to welcoming you back to our hotel on your next visit to Perth.

Kind Regards,
Adam McWhirter
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London, United Kingdom
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 6 January 2013

Just returned from a 12 day stay - 3 adults in a 2 bed apartment . Staff were always really helpful and we found it a great base to tour Perth and its surrounds. It's an easy walk to Hillary's and only a 20 min drive from Cotti , Fremantle or Perth. Rooms are clean and light with plenty of space and full kitchen facilities if needed. And the beach is superb.

Room Tip: Upper floor guarantees an ocean view - see pic attached taken from room
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jonathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Quality Resort Sorrento Beach, responded to this review, 15 January 2013
Thankyou for your great review, we look forward to welcoming you back in the future!
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Newcastle upon Tyne
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 December 2012

We stayed here as part of a package deal, so it was the only one available for staying in Perth so I was a little skeptical about not getting to shop around.
I wasn't disappointed. The room was nice, there were plenty of facilities in the room even though we didn't opt for the kitchenette option, there was a toaster, plenty of cutlery, crockery, kettle etc. The reception staff were helpful and happy to give us directions or order us a taxi. The hotel is located a short walk from Hillary's Harbour which has plenty of places to eat, but it's quite pricey, but I think most of Perth is. There is a garage right next to the hotel for all your snacking needs and a bus stop right outside should you need to go to a mall which is just a short bus ride away, and literally it is just across the road from the beach.
The only down sides, the pool is a little on the small side (but you're right next to the beach) and one day it was closed for maintenance and the room service was quite sporadic, sometimes our room wasn't cleaned until 5pm when we had just returned from a day out and wanted to relax.
Overall really enjoyed my stay, I would recommend this hotel.

  • Stayed November 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Suzicidal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Quality Resort Sorrento Beach, responded to this review, 30 December 2012
Thankyou very much for your review Suzicidal, we're glad you enjoyed your stay at our resort. We apologise for the late service of your room and in the future if you need the room serviced before a particular time please don't hesitate to call reception and have them organise it for you.

We look forward to hosting your next stay!
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 November 2012 via mobile

We stayed in a two bed apartment and it was very good , loads of room, very clean also if you could get a sea view apartment get one the views are amazing . Staff very nice and helpful , my only quibble was the tv at night but that was only to keep the kids quite , outdoor pool was good and sauna

  • Stayed November 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank City12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, Manager at Quality Resort Sorrento Beach, responded to this review, 24 December 2012
Thankyou for your review City12, we're glad you enjoyed your stay with us here at Quality Resort Sorrento Beach and that our services/facilities met your expectations.

We look forward to welcoming you back in 2013.
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Perth, Australia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 October 2012

I was pleasantly suprised at the quality of the room. Bathroom on closer inspection needs grout cleaned on floor and around the bath. Our room was on the ground floor overlooking the ocean and very nice to have grass out the front of the building too. Next time would request an upstairs room to avoid hearing the noise of people in the room above. The guy on reception was extremely pleasant. Just to note also that there is no Mini Bar for those of you who expect drinks and nibbles, best bring your own! Would go back again.

Room Tip: Rooms at front overlook ocean but road is noisy. Pick upstairs to avoid noise from room above.
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  • Stayed October 2012, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
4 Thank CYC2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, Manager at Quality Resort Sorrento Beach, responded to this review, 8 November 2012
Thankyou for your review. We pride ourselves on offering the best possible customer service to our guests and attempt to train our staff in a way which meets this goal.

We constantly have our maintenance team working on issues around the resort and any insight/ opinions provided on the rooms is greatly appreciated.

We apologise for not having a stocked mini bar, unfortunately it is not something that we can cater for at this point in time. If you are hungry and are after a meal in your room, you’ll find our on site restaurant, 76 Steps Cafe Restaurant’s menu in your room. All meals (both breakfast and dinner) are available for charge back and delivery.

Hopefully you’ll be able to try our 76 Steps Parma the next time you stay! Thanks for again your feedback.
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Cambridge, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 October 2012

Stayed for 3 nights in a spa apartment. It was very nice, spacious and clean. We arrived early hours of the morning and keys were left in a security box which was very helpful.
There's was also coffee, tea and milk in the apartment, which was great as arrived from the UK.
My only 2 downside comments would be that the pool area was closed as the pa was being replaced, and there was no coffee shop but it d really close to Hilary's boatyard where there are lots f paces to eat and dink.
So it was a nice place to stop over on the start of our Australian holiday and I oils stat gain

Room Tip: Ask for a sea view
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ann W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, Manager at Quality Resort Sorrento Beach, responded to this review, 8 November 2012
We’d like to apologise to you and all previous comments for the pool and spa being out of order during your stay. The pool was damaged (which was out of our control) and to prevent further delays we made the decision to install our new spa during the same time period that the pool was out of order. They are now both up and fully functioning ready to be enjoyed by all our guests now and in the future.

Our on site restaurant, 76 Steps Cafe Restaurant now offers coffee in all shapes and sizes and is open for continental breakfast from 6.30am to 10am daily and hot breakfast starting Friday November 7, 2012. If you are in need of a coffee in the future may I suggest you stop in for a cuppa!


Thankyou for taking the time out to review our resort, we look forward to hosting your next stay.

We’re happy to hear that your after hours check in was effortless and stress free, we look forward to hosting you again in the future!
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Additional Information about Quality Resort Sorrento Beach

Property: Quality Resort Sorrento Beach
Address: 1 Padbury Cir, Sorrento, Joondalup, Western Australia 6020, Australia
Phone Number:
Region: Australia > Western Australia > Greater Perth > Joondalup > Sorrento
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Sorrento
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Quality Resort Sorrento Beach 4*
Number of rooms: 80
Reservation Options:
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Also Known As:
Quality Resort Sorrento Beach Hotel Sorrento
Quality Hotel Sorrento Beach

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