I booked rooms at the The Unicorn Hotel in Deddington in June 2011, but the hotel double-booked me, and then dumped my booking and left me to sort out the problem.
So, despite booking two rooms for myself and my brother more than two weeks ahead, and receiving online confirmation of my booking, The Unicorn called me the day before our stay and told me that there had been a double booking, that I was the loser. They gave me two other local contacts to phone to try and arrange two rooms myself.
It was a busy weekend in the area around The Unicorn, and I had no luck. I even discovered that The Unicorn had themselves phoned ahead to one of these contacts to book a room for someone else that they had also double booked that weekend.
After being passed around all the B&Bs nearby by people trying to be helpful, I gave up and called Late Rooms Customer Service, who managed to find two rooms for us somewhere else, further away. At least we had the accommodation we needed, but it was at a higher cost.
Initially both Late Rooms and The Unicorn blamed each other for the double booking. I didn’t care whose fault it was – I just knew that the whole situation had caused me a lot of problems, when I had booked in good faith and had my booking confirmed.
Eventually, The Unicorn called me full of apologies and said they would refund the difference in the accommodation costs (£20), and promised a cheque. This has never arrived. I’ve chased them. Late Rooms has chased them. Nothing.
The moral? I know £20 is not much to get upset about. But the hassle and grief I had trying to organize two rooms at very short notice, for an important event when I had a mountain of other stuff to organize was a REAL PAIN.
- Official Description (provided by the hotel):
- Welcome to the newly refurbished Unicorn Inn in Deddington. The Unicorn is a stunning 17th century country inn oozing with character that has an incredibly diverse offering. Not only does the Unicorn have a charming bar area and snug both complete with open fire places, it also has a contemporary restaurant, large garden, function room, relaxing coffee area and six mythical bedrooms. Johnny Parke (head chef and co proprietor) has assembled an exciting menu combining the best of traditional English and European cuisine with modern cooking techniques. All the food is locally sourced where possible and everything prepared onsite. Chris Brewster (manager and co proprietor) prides himself on his well-kept cellar. Providing great quality traditional ales and bespoke international lagers. The wine list has been assembled to cater for those who like the odd glass in the evening and for those foodies who like to match wine with their favorite dish. The Unicorn aspires to bounce back at the heart of the local community and be a warm and welcoming public house catering for families, couples and corporate trade alike. Chris, Johnny and the team look forward to welcoming you here at the Unicorn soon. Within easy distance of historic England's Oxford, Stratford-upon-Avon and Warwick as well as the Cotswolds, Bicester Village and Silverstone. Advanced bookings are recommended. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Book Direct Rooms and Evoline ltd so you can book your Unicorn Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Unicorn Hotel Deddington
- Unicorn Inn Deddington, Oxfordshire