My husband and I ate at this hotel several times last year and loved it. We were shown around some of the rooms and decided we would stay here next time we came to Lulworth Cove.
This July my family werecelebrating my aunt's 80th birthday in Lulworth Cove. In February I booked a specific room for the weekend of the celebrations and then confirmed the booking a few weeks before we were due to arrive.
Upon arrival on a hot July Friday afternoon we were told that they did not have our booking and that the room was not available for the weekend. Luckily I had a print out of an email from the hotel in February confirming the booking. Even so we were told that we could have the room on the Friday night but not on the Saturday night since "head office" had made a booking for that night. So a booking made subsequent to ours would take precedence. The hotel said they would find another hotel for us - which they did - in Dorchester 30 minutes drive away. Given that we were there for a family party on the Saturdaynight this was far from ideal. They were completely unwilling to consider that perhaps the other people should relocate to Dorchester since we had the prior booking. In the end it was left that we could speak to the manager the next morning.
This completely ruined our afternoon, evening and most of the next morning. When we did eventually see the manager the next morning she was efficient and sensible. She had been the person I had exchanged emails with and spoke to on the telephone and she remembered me. She said that there was no way we would be relocated for the Saturday night and that this was not the first time "head office" had done this. Her attitude is the only reason I am giving the review an average rather than a terrible. It did not change the fact that the first part of our stay was ruined.
We will not go back again.
- Official Description (provided by the hotel):
- Just a stone's throw from the beach at Lulworth Cove, Lulworth Lodge has recently been refurbished by walking experts, HF Holidays, into the perfect choice of accommodation for walkers who want to explore the spectacular Jurassic Coast. ... more less
- Reservation Options:
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- Also Known As:
- Lulworth Lodge West Lulworth, Dorset