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“Lovely stay”

West Lulworth House
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West Lulworth House
Ranked #2 of 2 Hotels in West Lulworth
Poole
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Lovely stay”
3 of 5 bubbles Reviewed 17 May 2014 via mobile

We love lulworth and stay here for weekend breaks when ever we can. First time here and a little disappointed but possibly because we have had such lovely weather before so it felt warmer. Room felt a little cold but overall the place was lovely with good service from when we arrived to leaving. Parking is a nightmare in the summer but that's when it's at its busiest.

Stayed April 2014, travelled as a couple
Helpful?
2 Thank Jayne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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27 reviews from our community

Traveller rating
    11
    9
    4
    2
    1
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
a long way off
Level Contributor
47 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 19 November 2013

I understand that HF only acquired this property at the beginning of 2013 and that a major refurb including an extension is planned. This should rectify the minor issues that currently detract from a thoroughly enjoyable experience. Cleanliness, food and staff are all very good and the location is terrific. HF are a “Which” recommended Activity Holiday provider and perhaps its best to use West Lulworth House for one of their holiday programmes, rather than as a casual visitor. Either way you will not be disappointed.

Room Tip: When staying for a HF Activity Holiday, the additional cost for a premium room is very worthwhile.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank distantmemory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah D, HF Holidays Ltd at West Lulworth House, responded to this review, 4 December 2013
Thank you for your holiday review. We are pleased to advise that all bedrooms will be refurbished this winter and a orangery built to increase and improve the public space. We have new management in place, and we are supporting them during their induction to further improve our customer service.

Thanks, Sarah Davis, Research & Development Manager, HF Holidays Ltd
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 15 September 2013

Booked this one night break at the last minute and most places in Lulworth were booked. We arrived and there was a problem with our room and we were given another! The staff were friendly but the hotel needs a lot of work - it was in poor condition. The bedroom was clean but the bathroom looked like it had been patched up over the years.. We had breakfast at their other location and it was very good.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 838jimh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
2 of 5 bubbles Reviewed 16 August 2013

After arriving at this hotel, there was no body around to ask for our room key. We looked everywhere eventually we found a lady who said our room was not ready yet, she said we could use the pool and have a drink while we wait. The view from the pool is amazing and the water was heated, we thought this was wonderful, but we waited and waited until 5 hours later and our room was still not ready. My husband woke the chef up and he then ran down to the Bistro that the hotel also manage to get someone to get our room ready, the problem seemed to be that they had not put the bed up ready for our son. We asked for a family room which meant a proper single bed especially when you are paying that kind of money. The bed was finally made but the mattress was too thin so we had to ask for another one to be placed on top. Then we went to use the shower and we could not stand up because the ceiling was so low. There was no shower curtain so the water went over the floor, we told the staff but nothing was done about it. Also because the hotel was full of walkers they had no room left in the breakfast room so we had to go down to the bistro in the rain!!!!!!!! Most of the staff were very good and helped us but they were not happy with the way the hotel was run so their moral was down. We shall never come back...

Room Tip: Refuse the top bedrooms
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wackojacko9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 August 2013

Me and my husband stayed at this place for 1 night. the hotel couldn't have been more conveniently situated, lulworth cove and durdle door just minutes walk away. the beds were comfy and nice clean rooms. Upon arrival our room was not ready, we decided to take a quick change and left for durdle door.
The only downside for us was that no body was there when we arrived and we waited for good 15 minutes until someone came down. Also we booked a double room and were given a twin room. however later they joined the 2 beds to make it double which was ok as it was comfy and we had good sleep. the room and bathroom were very clean.
The breakfast made up for all. exceptionally tasty it was. and also there were many choices to select from.
I would definitely stay here again but will ask for higher floor.

Room Tip: ask for higher floor for the beautiful and not to be missed view.......
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank deisha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chorley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 28 February 2013

This Hotel is now under new management,, part of the Hf group,, I've just spent three nights there with a group of Geology students from the north west. The accommodation was excellent, the food was first class and the manager and staff were friendly and very helpful.
This is an ideal location for walking the Jurassic coast, a quaint little village, ideal for relaxing after a good day's walk.
I would be more than happy to recommend this location to all who enjoy the real outdoor experience.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank apostrophe1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about West Lulworth House

Property: West Lulworth House
Address: West Lulworth House Main Road, West Lulworth BH20 5RJ, England (Formerly The Cromwell House Hotel)
Region: United Kingdom > England > Dorset > West Lulworth
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #2 of 2 Hotels in West Lulworth
Price Range (Based on Average Rates): £
Hotel Class:4 star — West Lulworth House 4*
Number of rooms: 20
Official Description (provided by the hotel):
West Lulworth House is a charming Country House with views of the sea. This is our primary base for our walking and leisure activity holidays, though we also welcome independent guests throughout the year. ... more   less 
Also Known As:
Cromwell Hotel Lulworth Cove
The Cromwell Hotel
West Lulworth House Dorset

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