We booked the Lakeside International as our base for attending the Lakeside Darts Tournament During Jan 2009.
We booked over the phone and were told that we would be in one of the new refurbished rooms overlooking the picturesque lake.
We arrived, entered the hideously decorated lobby (pictures of concorde, twin towers and all sorts of different bygone smoke stained pictures) and collected our key attached to a half kilo paperwieght key ring.
On arriving in our room we were greeted by the aroma of an something resembling an old ash tray. We immedietly opened the balcony door to air the place only to be greeted by a 2 pint carton of out of date Milk.
We decided to check out the bathroom and were horrified to discover an angry looking half baked stool resting at the bottom of the pan. We flushed straight away, looked around and admired the mould on the bathroom walls - This wasn't looking good.
I switched on the TV! Great only 4 channels but I was stuggling to hear them over the noise coming from the unbled radiator. It made such a racket that we struggled to sleep at night.
My girlfriend washed her hair and asked me to pass the Hairdryer. We spent 5 minutes looking for it and then decided to ring down to the front desk to ask where the advertised hairdryer had vanished to. They insisted that it was in the room and that if we couldn't find it there was nothing they could do.
At this point I decided to go downstairs and address my concerns about the Hotel with the management. I explained that I was less than sattisfied with the room and the service we'd had so far and she couldn't even be bothered to lift her butt off the chair to talk to me. She simply said if you are unhappy put it in writing to the management. When I explained that I'd rather show the manager the issues I had, she simply shrugged her shoulders and said they only accept complaints in writing.
I went back uipstairs shocked at the service and decided to Iron my trousers for the evening. The Ironing board was literally falling apart. The Ironing board cover was ripped and hanging off and was also host to an interesting collection of brown stains.
To summarise, It's unbelievable that Lakeside can charge £140 per night for this excuse of a Hotel. The place is filthy, outdated and worn. The staff are unhelpful, unhappy and obviously sick to the back teeth of people complaining.
All this place needs is some TLC and an owner that really cares about the facilities and customers. Instead all you have is sad sorry place that hasn't been cared about since the late 70's.
You'd be BP'd off if you'd paid £40 per night.....
- Official Description (provided by the hotel):
- Sitting on a picturesque and idyllic lake in the heart of Frimley Green, Surrey is the three-star business-class and vacation hotel, Lakeside International, which is located on the Lakeside Complex – an entertainment hub in Surrey. A preferred hotel for business traveller with a high level of repeat clients, it is within easy reach from London Heathrow and Gatwick airports and minutes away from London Farnborough Airport and five train stations. ... more less
- Reservation Options:
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- Also Known As:
- Lakeside International Hotel Frimley Green, Surrey