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ZenDark30
Portland, Oregon

Sprawling Campus

4.0 of 5 bubblesReviewed 2 Dec 2023via mobile
We had asked for an early check in and despite not being busy we had to wait until the designated time. That said staff were friendly. They had to adhere to the rules.

In the meantime we walked around in the rain. This is ideal when the weather is good. Otherwise the outdoor pools and beach are a bust.

Our room had a nice view. It was clean and comfortable for our one night stay.

Unfortunately it’s not close to anything so you’re pretty much stuck to hotel dining.
Date of stay: December 2023
Room Tip: Great for families. Bring your swimsuit.
Trip type: Travelled as a couple
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All reviews indoor pool bay wing an ocean view room nice grounds fantastic beach recommend this resort stayed here for nights beautiful resort family vacation a lot of fun water sports japan yen equipment couch tattoos kid
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Reviewed 25 November 2023 via mobile

This hotel well exceeded our expectations. Its not cheap but very big so we were a bit afraid of old school masses. We chose the club wing as it has some nice amenities and oh boy were they amenities. Cocktails in evening, high tea and brilliant breakfast. Next time that, all staff is superhelpful, nice and good. Pool areas wow.

Room tip: Rent bikes at hotel!
Date of stay: November 2023
Trip type: Travelled as a couple
Thank DutchAmarillo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANA InterContinental Ishigaki Resort, Owner at ANA InterContinental Ishigaki Resort, an IHG Hotel, responded to this reviewResponded 4 December 2023

Dear DutchAmarillo,

We are more than happy to read that you were able to exceed your expectations!
We appreciate your positive highlights towards our service and the comfort of our rooms.
Thank you very much and we look forward to welcoming you back soon to ANA InterContinental Ishigaki Resort!

Yours sincerely,


ANA InterContinental Ishigaki Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2023 via mobile

A very relaxing stay. The Ana Intercontinental has everything you need for a quick island getaway. The room in the new Bay wing was bright and spacious and had enough room to add 2 extra beds (so good enough for a family of 4). Breakfast at Satilda was excellent, we had some yummy Yaeyama soba almost every day. The best part was the fresh fruit! Delicious melons, pineapples etc. We also had a nice chat with Akima san, the general manager who was very attentive and open to suggestions. Overall a lovely stay!

Room tip: July was scorching hot. Bring lots of sunscreen or carry an umbrella if exploring the town.
Date of stay: July 2023
Trip type: Travelled with family
Thank TravelNgFam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ishigaki Resort ANA InterContinental, オーナー at ANA InterContinental Ishigaki Resort, an IHG Hotel, responded to this reviewResponded 24 July 2023

Dear TraveINgFam,

Thank you so much for sharing your feedback with us! We are thrilled to hear that you had a very relaxing stay and enjoyed your quick island getaway at ANA InterContinental Ishigaki Resort.

We are delighted that you found the room in the new Bay wing to be bright and spacious, accommodating your family of four comfortably. It's wonderful to know that you had a delightful breakfast experience at Satilda, especially enjoying the yummy Yaeyama soba and fresh fruits, including delicious melons and pineapples.

We appreciate your kind words about our General Manager. We take great pride in providing attentive service and being open to suggestions, as we strive to make our guests' experiences truly memorable.

Thank you once again for choosing to stay with us and for sharing your positive experiences. We look forward to welcoming you back for another lovely stay in the future. Should you have any further feedback or requests, please feel free to reach out. Until then, safe travels and warmest regards from all of us.

Yours sincerely,

ANA InterContinental Ishigaki Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2023

This is a big characterless hotel but it is very clean and well maintained.

Japan was just opening after COVID when we were there and some of the restaurants and bars weren't open, which was a bit disappointing.

There is a good gym here and nice grounds.

Our room was pleasant - not huge but with a balcony overlooking the ocean.

It is nothing special but probably the best option in town.

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank canbird
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 June 2023 via mobile

Go back from visiting this hotel in April. We spent four nights in this fantastic hotel I have to say I’ve been round the world and this is one of the best experiences I’ve ever had in a hotel. The staff are really friendly and the location was excellent highly recommend a visit to this hotel and we will definitely be back.
Thank you guys ❤️

Date of stay: April 2023
Trip type: Travelled with family
Thank rickiwebb81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ishigaki Resort ANA InterContinental, オーナー at ANA InterContinental Ishigaki Resort, an IHG Hotel, responded to this reviewResponded 20 June 2023

Dear rickiwebb81,

Thank you so much for your wonderful feedback! We are thrilled to hear that you had an amazing experience during your four-night stay at our hotel. It means a lot to us to be considered one of the best experiences you've ever had in a hotel, especially considering your extensive travel experience.

We take great pride in providing exceptional service, and it brings us joy to know that our staff's friendliness made a positive impact on your stay. Moreover, we are delighted that you found our location to be excellent. We truly appreciate your recommendation, and we look forward to welcoming you back in the future. Thank you for choosing our hotel, and we can't wait to serve you again.

Regards,


Zanardi Davide
Executive Assistant Manager

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Reviewed 12 April 2023 via mobile

Do not stay in the old wing it’s awful.
Construction is underway.
The most old fashioned hotel. Not 4 star

Carpet in the bedroom is stained.
Breakfast room is awful. Coffee machine that’s leaking and a dirty orange towel on the floor soaking it up

Room tip: Don’t go here
Date of stay: April 2023
Trip type: Travelled with family
Thank hmcevoy2001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ishigaki Resort ANA InterContinental, オーナー at ANA InterContinental Ishigaki Resort, an IHG Hotel, responded to this reviewResponded 12 April 2023

Dear hmcevoy2001,

Thank you for choosing ANAInterContinental Ishigaki Resort .
We are sorry to hear that your recent stay did not meet your expectations.

Please accept our sincere apologies for any inconvenience caused by the ongoing construction in the old wing. We understand that this may have impacted your experience negatively.

Regarding your comments about the condition of the room and the breakfast room, we assure you that we take these matters seriously and will address them with our housekeeping and maintenance teams. We appreciate you bringing these issues to our attention so we can improve our services for future guests.

We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations on this occasion. We hope that you will consider staying with us again in the future, and that we will have the opportunity to exceed your expectations.

Best regards,

Zanardi Davide
Executive Assistant Manager

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