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Jo Williams
Liverpool, United Kingdom

Birthday stay

4.0 of 5 bubblesReviewed 19 Feb 2024
Lovely place just disappointed with my meal. All batter hardly any fish so only ate chips which was greafully taken off our bill but I went to bed still feeling hungry. Having to pay extra for robes and towels that did not even fit and nothing for feet. Snow room experience wasn't the best with nothing for you feet. Stayed last year and was given robes and slippers for free. Up early for breakfast so we vould use facilities before we left but breakfast turned up 1 hour late as not stated on order form that breakfast was from 8am at weekends. So no time after breakfast to use spa as needed to get ready for check out.
Date of stay: February 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (2,877)
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Traveller rating
1,824
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140
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70 - 75 of 2,877 reviews
Reviewed 17 February 2024

Excellent one nighter, spa facilities are really good , great staff very friendly , breakfast was excellent good atmosphere in bar , really clean and spotless , restaurant meal was very well presented and really tasty, would definitely go back and recommend to friends and family

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank joolsnian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 February 2024

Went for a last minute stay for valentines Day. Had the studio room with added valentines decoration for the Day.
Room looked amazing. Features in the room were great.
TV in the bath was incredible.
Lovely view out the window.
Food at night was really good. First try of lobster. Very pleased. Staff were amazing there.
Wish we had an extra day there.
Spa was lovely to relax in.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Craig12_25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 February 2024 via mobile

We booked a spa break here for valentine night the offer included a bottle of Prosecco but when we went down to dinner we took it to restaurant to have with our meal and was told we could not drink it, as it was for room only which I thought was absolutely ridiculous as we have been on a lot of spa breaks with same package and always been able to use it in bar so it did spoil our stay other than that it was a nice Hotel and staff are lovely

Date of stay: February 2024
Trip type: Travelled as a couple
Thank 641rose123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 February 2024

My daughter & I have just stayed at this beautiful hotel. Rooms are excellent, food amazing, spa really relaxing & staff amazing. From start to finish we had a brilliant time and would highly recommend to people.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mary F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 February 2024 via mobile

We arrived on Monday for a one night stay. We arrived at 2pm and our room was not ready so we had a drink in the lovely bar and it's cocktails 2 4 1 1 pm to 5pm.
Our room was ready at 3pm 229 the room was lovely. We went to the spa which is very nice and we loved the outdoors hot tubs and you can order drinks outside buy buzzing the bar oh you can only order on two occasions a bit of an odd rule.
We ate in the brasserie at night and we ordered tapas which was lovely. The only thing could be improved is the music dance music played while eating tapas.
We finished the night back at the bar which was again lovely.
Breakfast was delicious and I ordered vegetarian sausage which was very nice.
We would definitely recommend and return.

Date of stay: February 2024
Trip type: Travelled as a couple
2  Thank 46biggy46
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Annie Myler, Guest Services / Front Office at Thornton Hall Hotel & Spa, responded to this reviewResponded 14 February 2024

Dear guest,

Thank you for taking the time to write such a lovely review.

I am so pleased to hear that you enjoyed your recent stay with us.

From all the team at Thornton Hall we thank you for your review and we hope to see you again.

Kindest regards

Annie Myler
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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