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Sarah W
Merseyside

Lovely stay

5.0 of 5 bubblesReviewed 26 Feb 2024
Stayed on the dinner bed and breakfast deal, with bottle of Prosecco and £30pp off evening meal. Room 321 was beautiful, just been renovated. We had dinner @ The Terrace, which is lovely setting but can get cold as guests coming and going. Food was average, pub grub. Spa was busy, but it was a weekend, better going through the week. Had lovely time
Date of stay: February 2024
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 21 February 2024 via mobile

This had become our go-to spa hotel but we are starting to notice some cutbacks which are leading us to question whether to look elsewhere.

We stayed on a dinner, bed and breakfast basis (£30 dinner food allowance) booked direct with the hotel, with a bottle of Prosecco in the room. We didn’t want the Prosecco so I emailed them, as I did last time, asking for complimentary drinks vouchers for the bar instead. Last time we got four, but this time the receptionist was insistent that we were only entitled to two, which I felt shortchanged us given a bottle of Prosecco costs about £25.
In addition, they limit the lagers you can choose from if you have a voucher.

The room was nicely decorated with two large double beds, so loads of space and very comfortable.

The pool area is overdue a decor update but it is clean and functional. I like the outdoor hot tubs and they weren’t as busy as normal because the weather was a bit wet. Sometimes it is hard to get a space in them as once people are in, they tend to stay in for ages, particularly if they order a drink.

We had a meal in the Lawns restaurant which is a nice oak panelled room and is quite intimate so feels special. The cost of the food has increased since our last visit at Xmas, with a steak now £36, up from (I think) about £26 previously. The menu also seemed more limited than previously, so we struggled to find something we wanted we liked that wouldn’t break the bank. For instance, there was no chicken dish and my gnocchi main (£21) was little more than a few mouthfuls. We should have checked the menu beforehand.

Breakfast was good quality, although we noticed they no longer bring toast to your table and you now have to sort yourself out at the buffet.

If we return we will eat in the bar which is really nice and has more choice on the menu, and is more reasonably priced.

I guess all places are having to cut their cloth due to inflation etc, so the mix of increased costs and chipping away at extras shouldn’t be a surprise.

Date of stay: February 2024
Trip type: Travelled as a couple
3  Thank Peejdj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 February 2024

Overall 9/10- struggled to get an answer when calling ahead of stay, phone just rings out then disconnects. Once checked in, room was superb, comfortable bed, lovely touches that seem to be lost in other hotels too - great coffee machine, stationary, toiletries, working fridge. Lovely touch of cake and bottle of prosecco in room to mark Anniverary. Room would have been 10/10 if not for missed dust on luggage table. Spa was lovely, very grand with great choice of facilities, outdoor hot tub with option to order drink is a bonus, not so keen on £6 charge pp for dressing gown and no slippers provided which is standard elsewhere. Brasserie in spa was lovely, lounge bar super with great interior design. Ate in lawns grill which was a step above, delicious food, lovely surroundings and amazing service. All staff were a credit to the hotel and we will return

Date of stay: February 2024
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1  Thank rebeckto86
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 February 2024

Lovely place just disappointed with my meal. All batter hardly any fish so only ate chips which was greafully taken off our bill but I went to bed still feeling hungry. Having to pay extra for robes and towels that did not even fit and nothing for feet. Snow room experience wasn't the best with nothing for you feet. Stayed last year and was given robes and slippers for free. Up early for breakfast so we vould use facilities before we left but breakfast turned up 1 hour late as not stated on order form that breakfast was from 8am at weekends. So no time after breakfast to use spa as needed to get ready for check out.

Date of stay: February 2024
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Review collected in partnership with this hotel
Thank Joanne C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 February 2024

Excellent one nighter, spa facilities are really good , great staff very friendly , breakfast was excellent good atmosphere in bar , really clean and spotless , restaurant meal was very well presented and really tasty, would definitely go back and recommend to friends and family

Date of stay: February 2024
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Review collected in partnership with this hotel
Thank joolsnian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 February 2024

Went for a last minute stay for valentines Day. Had the studio room with added valentines decoration for the Day.
Room looked amazing. Features in the room were great.
TV in the bath was incredible.
Lovely view out the window.
Food at night was really good. First try of lobster. Very pleased. Staff were amazing there.
Wish we had an extra day there.
Spa was lovely to relax in.

Date of stay: February 2024
    • Value
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    • Service
Review collected in partnership with this hotel
1  Thank Craig12_25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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