We have been reading the August reviews, well we must have been in a slightly different place! At $1,000 a night, you have to stay 2 or you would arrive after 8pm and leave at 6am. OK, we were happy to do that, a once in a lifetime stay as others state. We expected too much maybe? I don't think so! There were 18 of us independent travellers who arrived on the bus, about 8pm. Went to our cabins, all quite nice but I'm sure I was shown independent cabins when we booked, not a long row of wooden rooms. For $1,000 a night I do expect to have a nice meal at the end of the day - not bay marie food, kept warm, ready & waiting for us to help ourselves! Dessert was no better, sponge cake for goodness sake! Don't tell me they are a long way from supplies, the driver said 100 buses a day go in and out of the park. Yes, the girls were great and we did have a lovely walk to Wonder Lake, but then the rain came & came & came. No one can help that, so some of us thought we'd go to the lounge room, have a drink and sit around the fire - comments - "the bar isn't open" - "the fire is broken" - "we don't know how to light the fire" - so we went back to our rooms until the evening meal. The Sou Chef (What does this mean?) grandly announced his latest delights & left, all again in heated bay maries, this time I think we had frozen veg, tough pork, lumpy mashed potatoes & spiced sponge cake for dessert.
The morning we were to leave, everyone was on board at 6am as required, we all sat quietly waiting, waiting, waiting, eventually the driver turned up, told us we shouldn't be on the bus before he's warmed it up. He told us he was retired - big deal - he said he had to warm the engine up and he hadn't even loaded the luggage. To add insult to injury a family of 5 wanted to fly out but due to the weather (which was terrible) couldn't - so they all held us up even more by not wanting to go on the bus. Finally, about 45 mins later we were off. On the way in we had hot drinks, 3 toilet stops and all was sweet and lovely, on the way out it seemed it was OUR fault we were running late, so one short toilet stop, a biscuit each and nothing to drink. Fortunately we had water but others had nothing, expecting a stop for a drink as we did coming in. Seems there were cans of drink loaded but not issued. A guest on the bus asked for a drink stop, twice & was totally ignored by the driver. We knew we would be woken at 5am to be ready for the bus leaving 6am but when the driver arrives unhappy then blames the guests for the late arrival at Denali to get the train, it's just not good enough. I am writing to Denali Back Country Lodge and Alaska Denali Travel once we are home. By what others have written I really think we were given shoddy treatment, several others were to make complaints and hopefully they will add their notes to this site as promised. Arriving in to Denali & taking the 12.30pm train meant most of us had not had a drink since 5.30am, just not good enough at - I say again - $1,000 a night!
- Official Description (provided by the hotel):
- When planning your Alaska vacation don't settle for just another Denali hotel! Journey with us winding through the Alaska Range, deep into the heart of the Denali National Park, with opportunities to see Denali's famed wildlife: Grizzlies, Caribou, Moose, Dall Sheep, Wolves, and Eagles. At the very end of the Denali Park road, past Wonder Lake, you'll find a unique enclave in the park known as Kantishna. This area is home to Denali Backcountry Lodge. ... more less
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- Also Known As:
- Denali Backcountry Hotel Denali National Park And Preserve
- Hotel Denali Backcountry
- Denali Backcountry Lodge Alaska/Denali National Park And Preserve