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“Standard nice National Park lodge stay”
Review of Volcano House

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Volcano House
Certificate of Excellence
GreenLeadersBronze level
Reviewed 5 January 2014

We are veterans of National Park lodges (Ahwannee in Yosemite, El Tovar in Grand Canyon, and Flamingo Lodge in Everglades). As a rule, they are in outstanding locations, great views, and so-so rooms and service.
The view of the glowing crater during dinner at the restaurant and lounge was beautiful in the evening- after the day guests left. Great location from which to take a quick drive to the Jaggar Museum overlook a few miles away to get an even closer view. They had a nice fire in the fireplace. We paid extra for a volcano view room, didn't really add much since you can see the same view as much as you want by just walking to the lounge. If money is tight just get a regular parking lot view room.
The dinner attendants were very nice, but a little under staffed. Finally got seated at 7:45 after we had a 7pm dinner reservation. Gift shops were nice. Dinners were nice and served local fare.
Rooms were standard size- nothing fancy. No TVs- which we liked.
Hotel was very busy when we stayed- over New Years. If the volcano is your thing, it's the place to stay.

Room Tip: Volcano view, if you have the money. If not, you're not losing much by choosing the parking lot...
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  • Stayed: December 2013, travelled with family
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1  Thank ILOVURUP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 1 January 2014

Hiked the Kilauea Iki Trail which took @ 3 1/2 hours. Drinks and food was needed. Volcano House restaurant was booked solid. Uncle George's Lounge...next to the restaurant fortunately still had a few available tables. As we were walked in window table became available. Large picture windows gave an amazing view of the Kilauea Caldera and it's fire pit. Watching the sunset was breathtaking.

We were party of four adults that spent $155.00 for a bottle of wine and appetizers. Food gets 5 stars! All appetizer plate sizes were more than enough for four people to share.

Only complaint is service. It was apparent from first drink order that our waiter was not happy working on Christmas Eve. Waiter was not attentive and his service was slow.

Good food, great pictures made this a memorable Christmas Eve.

  • Stayed: December 2013, travelled with friends
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1  Thank RozeMary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2014

This is right in the park with a beautiful view of the volcano from the restaurant and some rooms. We upgraded to a volcano room but I am not sure it was worth it. We arrived late afternoon and it was too foggy to see anything. By dinner the sky was clear and we had a great view right from the restaurant. The next morning was clear but it turns out that our room's view was largely obstructed by trees.

This location is great for all the park activities and we liked all the unique items in the shops.

  • Stayed: November 2013, travelled with family
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Thank JenR3107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2013

This was definitely a bucket list place to stay. The view is totally unique and you can't beat the location. However, that's about all that impressed us.

We are traveling with our 8-month-old daughter, so I called ahead to reserve a crib. When we arrived at 3 (the specified check in time), our room wasn't ready. We waited until 3:45 and then were shown our room (number 1). It had a great view, but was right next to the noisy lobby (not great for a sleeping baby, especially since they don't close off the doors to the guest rooms until after 9 pm). They didn't have the crib ready in our room and I had to ask the front desk again to bring it to us. When housekeeping brought it, they said that they didn't have a crib sheet! I don't understand how they can have a crib, but no sheet. We ended up using a regular sheet that we folded tightly over the crib mattress. Any parent will know that this isn't ideal - you're supposed to have a fitted crib sheet so that there isn't any loose fabric that could possibly suffocate the baby.

We ate in-house both nights (and for both breakfasts) and were not very impressed with the food. It was really expensive and so-so. However, they did make an exception and let us eat from the full menu at the bar because our baby monitor didn't reach the dining room, which we appreciated. Greg, the bartender working the first night, was definitely the nicest employee we encountered. The rest were hit or miss in terms of friendliness.

I think next time I would consider looking at bed and breakfasts in Volcano given our experience. I don't think it was worth the money.

Room Tip: If I was staying here again, I would probably spring for a deluxe room on the second floor in the ho...
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  • Stayed: December 2013, travelled with family
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Thank Alexa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2013

We stayed here for two nights. The location is obviously fantastic..right in the Volcano National Park, making it a good base to get back to, after a long day in the park, which is why we chose this hotel (BTW dont let the weather here fool you - if you are exploring the park and driving down to the end of the Chain of Craters road, dress in layers... It was cold and wet near the hotel and the Visitors Information Centre when we went, but as we drove down it got much hotter and dryer).
The rooms are decent sized, but bathrooms are pretty small. As everyone else has said... The walls are very thin and you can hear people talking and walking by all the time. You can see the lava glowing at night, from your room... Which is pretty cool. But we were in one of the standard rooms on the ground floor, and our view was partially blocked by the foliage outside. There was no privacy too... Since we overlooked the garden area... So we had to keep our curtains drawn most of the time. We preferred the lounge area for the views.
The breakfast in the restaurant was excellent, and well-priced. We ate in the bar area both nights, since the atmosphere was pretty good with some live music... The pizza and the Asian prawns were very good. For the food at least, they are not charging an arm and a leg, taking advantage of their location.
Service in the restaurants was very friendly and efficient. Front desk service varied depending on who was manning it. When we checked out, they inadvertently charged us a higher rate than what we had booked online, but quickly rectified it after I emailed them.
All in all, it was a great location, but I thought that the hotel was way too expensive for what they had to offer.
The best lookout point for the Halemaumau crater (Jaggar museum) is not located too far from the park entrance point, and you could easily do a night viewing even if you are staying in Hilo, or one of the B&Bs located around the Volcano area.

Room Tip: If you want a crater view room, stay on the higher floors... They offer better views and more privac...
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Stayed: December 2013, travelled as a couple
1  Thank Kanwalkwilltravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2013

Although this hotel is quite expensive, it's worth every penny for the setting. My husband and I booked a deluxe crater view room and were extremely pleased. Although the hotel is old, it has recently been remodeled and is very comfortable with fantastic views. The bathroom is very small and just has a walk in shower, but the room is large and has very comfortable bedding. It is noisy, however, since you need to keep your windows open to get a breeze so you hear your neighbors every move. There is no television in the room.
The hotel is located in a rain forest and although you are in Hawaii, it gets very chilly here. The rain comes often in the afternoon and the wind is very chilling. I wasn't aware that it would be colder there and had to buy a sweatshirt to wear to tour the sites. It was a great experience for us.

  • Stayed: December 2013, travelled as a couple
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Thank Debbie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2013

Staff very pleasant. Rooms remodeled and pleasant. Make sure if you want to see the volcano at night to stay on the second floor otherwise you'll see the old crater and nothing.Better yet stay in a cheaper room and go sit in the lounge at night. Be aware noise is a factor from halls, people talking as they pass your room and walking above. Would never stay on first floor again. Food in restaurant is pricey too but nothing special. Maybe best bet is to stay in Hilo, drive the 45 minutes , hang around after dark to see the glow and head back. In daylight it is just smoke coming out of the ground

Room Tip: Ask to be where you can see the glow at night!
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  • Stayed: December 2013, travelled with family
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Thank chrystal56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Volcano House

Address: Crater Rim Dr, PO Box 53, Hawaii Volcanoes National Park, Island of Hawaii, HI 96718
Phone Number:
Region: United States > Hawaii > Island of Hawaii > Hawaii Volcanoes National Park
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hawaii Volcanoes National Park
Price Range: £231 - £327 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Volcano House 2.5*
Number of rooms: 43
Official Description (provided by the hotel):
Volcano House is the only hotel located within Hawaii Volcanoes National Park and is perched on the rim of Kilauea's Halemaumau crater. The historic Volcano House Hotel has long captured the imagination of visitors from all over the world with its iconic location, rich cultural legacy, and warm Hawaiian hospitality. Drawing upon a storied history dating back to 1846, Volcano House Hotel is now re-imagined for a new era with updated rooms, a restaurant and lounge serving Pacific Rim fare, and retail shops. Come experience the best Hawaii Island has to offer. ... more   less 
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Also Known As:
Volcano House Hotel Hawaii Volcanoes National Park
Volcano Hotel
Volcano House Hawaii/Hawaii Volcanoes National Park

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