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“Not what we expected”

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At the Craters Edge
Framingham
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Not what we expected”
2 of 5 bubbles Reviewed 10 April 2010

We stayed here for several days when we visited the Big Island last October. We stayed in a room called the Haiku Garden. Overall, we were very disappointed.

The "hotel" is really just 3 rooms in a private home on a side street. Not very easy to find. When we arrived at night, we were greeted with the following: "Who are you?" Needless to say, we did not feel welcome. There are many stairs up to the room from the driveway. There was no offer to help with our luggage. If you are elderly or have any physical limitations, we highly recommend that you do not stay here. Hauling the luggage up from the driveway to the room was a bit of a challenge.

The room was a little shabby and not super clean. These rooms are supposed to be "environmental," but our room had a jacuzzi? Also, if you use the bathroom floor warmer, then the hot water does not work in the shower.

Importantly, "Bed and Breakfast" is a misnomer. The room had opened cereal boxes, used peanut butter, and a half-empty milk jug. It was not very sanitary in our view. It was more like a hostel. There is no maid service whatsoever. There is no kitchenette, so you have to wash dishes in the bathroom sink.

The only positive is that it is very convenient to the volcano, but there are other lodging options that are equally convenient to the Volcanos National Park.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
11 Thank islandspot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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53 reviews from our community

Traveller rating
    35
    10
    5
    2
    1
See reviews for
2
41
2
1
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Cheshire, UK
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 December 2009

We stayed here while driving around the Big Island. We had stayed at larger hotels at other locations so it was fantastic to get such a lovely warm welcome here. We were shown around the apartment and then out into the gardens where the biggest surprise was. There was a jacuzzi hidden in the rain forest garden. It was beautiful with lovely lighting. Behind the jacuzzi was an actual volcano crater in the garden! The owners were lovely, very friendly, and were very informative.
The apartment had every you could want - and more! There was a little bread basket with home made banana bread and the fridge was stocked with everything that we needed. There is a couple of restaurants within a short walking distance, although the location feels as if you are in the middle of the rain forest. We thoroughly enjoyed it and it was an absolute joy to find this place.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan2c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 14 November 2009

Great place to stay in Volcano. The website accurately describes this property, very comfortable, the bed was excellent, the surrondings are beautiful, the spa, was wonderful. The Rooms have plenty of fresh air, and quiet, and plenty of creature comforts. The owner Melanie leaves, fresh fruit, wine, bread, and chocolates for guests. The refrigerator, has all we needed for a health concious breakfast, oatmeal, hard boiled eggs, orange juice, tea and coffee.

We clike to spend our money on great accomodations when traveling, but like to save money on eating. We recommend the Cafe Ohia in Volcano, for great deli food at a reasonable price.

We would highly recommend "At Craters Edge" for anyone traveling to Hilo.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
3 Thank Dlight1222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vancouver
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 14 October 2009

We stayed here hoping to have a romantic somewhat pampered experience for our honeymoon and we were quite disappointed with this B & B. Sure it looks nice in the pictures and don't get me wrong it's very nice but for the price we paid it sure wasn't worth it. We had to make our own breakfast from cheese string sticks in the fridge or from the single served boxes of cereal. Yes there were some nice fresh fruit when we got there, but if you're staying more than a couple of nights like we did nothing gets restocked and you end up having to go out and get your own food. The host wasn't there the whole time we were there so it felt like we were abandoned after we spent a lot of money. The rooms weren't nicely tidied up after we left or anything. We had to take out our own garbage as well. When I'm on vacation, let alone my honeymoon I don't want to do too much work or ALL the work for that matter. This place should be advertised as a Bed only...cause the breakfast and service was more or less MIA.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Travelz540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 10 July 2009

We were welcomed on our arrival and given some useful tips about visiting the Volcano National Park...which was just around the corner...and given a tour of our accommodation. We stayed in the Haiku Garden room for 3 nights for our honeymoon. What a wonderful place to stay! The jacuzzi and sauna in the open air amongst the rainforest trees was such a treat and the bed was so comfortable. And waking up in the morning, surrounded by the rainforest, was bliss. Highly recommend this place!

  • Stayed September 2008, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank monkeebrainz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A gorgeous beach in Hawaii
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 13 June 2009

We stayed "At The Crater's Edge" in order to be close to the Volcano's National Park which is just a few miles away. We were delighted to find, upon arrival at this property, absolute luxury at every turn. The accommodations are quite elegant, a nice surprise in such a remote rainforest location. Nothing was overlooked. From the hot tub spa set in the surrounding ancient forest and beautiful gardens to the comfortable beds and quality bedding, the owners fully intended to spoil their guests, and they succeeded very well indeed. And the nearby town of Volcano is very quaint! There are several good places to eat including a great Thai restaurant. Make sure you make it to Ira Ono's "Volcano Garden Arts" (a cool gallery) and the Sunday Farmer's Market!

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank VGinParadise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 March 2009

It is hard to put into words how perfect the Crater's Edge is. When we arrived, there was a freshly baked coffee cake, freshly handmade chocolates (by the proprietor) and a bowl of the most amazing fruits I had ever eaten in our room. We were given a bottle of wine, a tour of the tiny slice of heaven and then left to enjoy it. All of the amenities that cost you extra at other hotels is given freely here. If you are looking to retreat from the world in total luxury while staying close to Volcano National Park - this is your spot. Sitting in the hot tub, surrounded by an ancient rainforest is unlike any other travel I have ever experienced. We were sad to leave. Though the town of Volcano doen't have a lot to offer - and Hilo is just a dump - you're not there for any of that. After long hikes in the Park, there is no better place to return to. We hope to go back some day.

  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank petgourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about At the Craters Edge

Property: At the Craters Edge
Address: 11-3802 Twelfth St, Hawaii Volcanoes National Park, Island of Hawaii, HI 96780
Phone Number:
Region: United States > Hawaii > Island of Hawaii > Hawaii Volcanoes National Park
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites
Hotel Style:
Ranked #3 of 3 Speciality Lodging in Hawaii Volcanoes National Park
Price Range (Based on Average Rates): £££
Hotel Class:4 star — At the Craters Edge 4*
Number of rooms: 2
Official Description (provided by the hotel):
Contemporary cedar and glass architect designed home nestled into the native rainforest outside Hawaii Volcanoes National Park. Suites with Fireplaces, Jacuzzi tubs, King canopy beds. Outdoor hot tub. Beautiful furnishings and linens,Romantic, private setting. In room coffee, beverages and tropical fruit and snacks. ... more   less 
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Also Known As:
At The Craters Edge Hotel Hawaii Volcanoes National Park
At The Craters Edge Hawaii/Hawaii Volcanoes National Park

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