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“Very High Quality Hotel” 5 of 5 bubbles
Review of Margaritaville Beach Hotel

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Margaritaville Beach Hotel
Ranked #2 of 10 Hotels in Pensacola Beach
Certificate of Excellence
La Porte, Texas
Level Contributor
91 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Very High Quality Hotel”
5 of 5 bubbles Reviewed 18 March 2013

We stayed at Margaritaville Beach Hotel for one night during a return trip from a Disney vacation. Being a Parrot Head, it seamed to be the right thing to do. When we entered the lobby, I found not a Margaritaville restaurant feel, but the feel of a very relaxed, full service hotel.

The decor is light, airy and comfortable. There is nothing pretentious about the building, but all finishes are high quality. Service is excellent at the small shop, the single restaurant and both bars.

The rooms are wonderful. From the tile floors, high quality bed linens and a wonderful shower, there are no complaints concerning the rooms. We had a Gulf front room, but the bay view rooms provide a view of the bay, the bridge to Pensacola Beach and the hotel zone to the east.

Just a great first visit and we look forward to an extended visit in the coming months.

Room Tip: Gulf view rooms are very good.
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  • Stayed March 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LaPorteWillie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari R, Front Office Manager at Margaritaville Beach Hotel, responded to this review, 25 March 2013
Thank you for choosing to stay with us and for taking the time to provide such valable feedback. The concept of the hotel was "the hammock after the party" and we are pleased that you captured that feel. We look forward to having a return visit from your family again soon!
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1,076 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (395)
Date | Rating
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English first
Atlantic Beach, Florida
Level Contributor
130 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 bubbles Reviewed 17 March 2013

The plus? Chelsea, Crystal, Nathan.... Top associates at the hotel. The misses? Inconsistent service.... 3 of the 6 days our housekeeping service was excellent... The other half.... Poor. No toiletries, no coffee replacement, trash left behind, wood floor not vacuumed... Bar? Pete made good drinks, Nathan however actually worked the pool area.... And was always helpful. So 1 of 6 days we had pool food and beverage service. The 3rd bartender poured a kettle and tonic vs the kettle and club... Yuck. Newspapers? Left by our door 1 of 6 days. Breakfast? Avoid the omelette... Small and dry. Slow service 50% of the time...and they were never really busy. Food...Wings .... Very good. Burgers...blah. Room service is a great deal at only 18% gratuity added. The room decor is bland and there was not one comfortable chair in our room. Make sure, if you pay for a balcony room to stay on the 4th floor up.... They tried to place us on the second floor but to look at a parking lot and listen to the roar of car engines all night for 6 days..... Not exactly the gulf view balcony room we paid extra for... Thank goodness Chelsea moved us to a higher floor. I'm pretty sure we won't stay there again... Overpriced and in need of retraining their staff... They should consider Chelsea, Crystal and Nathan as the 'bar' to be reached by all associates. You know... I don't think I ever saw a manager on site during our entire stay. Mr Jimmy Buffet.... Check out your namesake!

  • Stayed March 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank BrenKen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari R, Front Office Manager at Margaritaville Beach Hotel, responded to this review, 25 March 2013
Thank you very much for choosing to stay with us and for providing such valuable feedback. I'm sorry to learn that you did not fully enjoy your stay as your experience is not what we intend for any of our guests. Please rest assured that there is always a manager on duty and every member of the team, management or not, is willing to assist with any matter that is brought to our attention. If you would like to discuss your stay any further, please feel free to contact me via email or phone KRandle@margaritaville.com or 850-916-9755.
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Verona
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 14 March 2013

We stayed at the Margaritaville Beach Hotel on Pensacola Beach from March 7-14 and were very impressed with the resort accommodations. Upon stepping into the lobby area you immediately see the beautiful Gulf of Mexico through a wall of glass windows. The Hotel is decorated in soft beachy tones-- adding to the relaxing feel. Our check-in was very easy and the front desk people were always pleasant and helpful in answering any questions we had during our stay. In fact, we never encountered anyone on the staff that wasn't helpful and pleasant. The check-out was equally easy, with one call to the front desk for express check-out. We booked a Gulf front room and would definitely do that again. When they say Gulf front, they mean it; it was right there in front of us. The view and sound of the surf really added to the relaxation factor. Pensacola Beach is absolutely beautiful. This was our first time here and were were blown away. The sand is pure white, very soft and extremely clean and the water was gorgeous. We took many walks on the beach and down to the pier. The Hotel offers free WiFi and many comfortable chairs and sofas in the lobby area for reading and relaxing. There is an abundance of parking on the property, both surface parking and two floors of covered parking, with many handicapped stalls, and we never had trouble finding a place to park. Housekeeping was excellent with the exception of one day, which was mediocre. We ate dinner at Frank & Lola's on the main floor and found it to be average and somewhat overpriced, but it worked for us that night. We love the area and would definitely return to this resort.

Room Tip: Rooms are either Gulf front or Bay view. Definitely go for the Gulf front; it is unbelievable.
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  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank VeronaBadgerFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari R, Front Office Manager at Margaritaville Beach Hotel, responded to this review, 25 March 2013
Thank you very much for choosing to stay with us and for taking the time to provide such valuable feedback. We are thrilled that you enjoyed your stay with us. Pensacola Beach is a very unique place and the combination of elements makes for one of the most amazing beaches. We love and enjoy it and are glad you were able to also!! We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
2 reviews
5 of 5 bubbles Reviewed 14 March 2013

What an incredible hotel in a superb lotion. We were upgraded to a direct ocean front room and WOW what a view!!!! The rooms were definitely done "Key West" style with cool plantation shutters and an ocean wall mural on one wall. The beds were incredibly comfortable and we had extra pillows on our beds when we arrived. In fact, the pillows were so awesome, we checked for the name so we could purchase some of our own. I personally did not want to get out of bed the next morning! The furniture was elegant and the flooring was the most unique we had ever seen in a hotel. We loved the Kerig coffee maker and had numerous choices to choose between. My brother also said he had never seen such a large shower!! We ate at the restaurant in the hotel and had a most gracious server, Cassie, who was wonderful. She was very attentive to our needs and we even enjoyed a sweet conversation with her. Everything was clean and very well maintained. Hands down, this is the BEST place to stay on Pensecola Beach!! You have to give it a try and ocean front is the way to go! Thank you, Margaritaville!!

  • Stayed March 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Amy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari R, Front Office Manager at Margaritaville Beach Hotel, responded to this review, 15 March 2013
Thank you for choosing to stay with us and for taking the time to provide us with such great feedback! Our location is truly unique and we are glad you enjoyed the views and witnessed the caliber of service we are so proud of. We look forward to having you as a guest again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bowie, Maryland, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 14 March 2013

Our January, post-holiday break, was serverely neededl. Two couples headed down to Pensacola Beach for some adult time while hoping for some great temperatures and warm sun. Of course, the warm temperatures were not to be had....but there were warm hotel staff members, locals, and visitors a-batch. We were given a deal on one of the best rooms available from a Margariaville special and a second honeymoom package to boot....Our room had views of the Gulf and the Pensacola Bay and beautiful bright, white sand. The staff could not be more pleasant. They offered suggestions for places to go and thngs to do throughout the Pensacola area. We spend our days visiting Ft. Pickens, Pensacola Lighthouse,Pensacola Dog Races, and the Naval Aviation Museum. The evenings were spent in Olde Town Pensacola and downtown Pensacola. We were lucky enough to be there for the blessing of the Mardi Gras floats. We ate in seveal establishments but we have to ravew about McGuire's. We had an absolute blast....the food, drinks, money on the ceiling, and the trip to the bathrooms. We experienced the local-created beverage, the Bushwacker, and tons of beers at The World of Beer. We saw the sun rise, the sun shine on the white sands, and the sun set....one view more beautiful than the next. It left us wanting more....we will be back!!!

Room Tip: If you can afford it, go for the suite.....the views are spectacular....
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  • Stayed January 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari R, Front Office Manager at Margaritaville Beach Hotel, responded to this review, 15 March 2013
Thank you for choosing to stay with us! We very much appreciate you taking the time to provide such valuable feedback. The entire team here felt the same about the weather but we are pleased that you still had an enjoyable getaway. It's great to know that you will be returning and we look forward to your arrival!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 14 March 2013

Because of its locaiton in a quiet section of the beach this is the best place I recommend you stay on Pensacola Beach if you are an adult. Its a bit pricy so no spring breakers but I prefer that! There are both Gulf and Bayview rooms. Both have beautiful water views. You save quite a bit staying on the Bay side. There is a pretty good bar/restaurant on property as well as a pool bar. I prefer to go the the Landshark Bar which is on property but in a seperate building on the beach. There's lots of good, light food and drinks at Landshark and the beach there is spectacular with things to do for both adults and kids. This is the only place I stay in Pensacola!
I stay in the Executive Suites at the end of the hall that are very spascious, have huge bathrooms and plenty of extra space for extended stays.

  • Stayed March 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WondersBatonRouge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari R, Front Office Manager at Margaritaville Beach Hotel, responded to this review, 15 March 2013
Thank you very much for choosing to stay with us and for taking the time to provide such valuable feedback. We are delighted to know that your stay was pleasant! The executive rooms certainly offer the perfect highlight of our unique location. We look forward to having you as a guest again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waveland, Mississippi, United States
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 14 March 2013

I know this is long, but I'm telling you my story. Please take the time to read it if you are planning to stay there.

I would love to give this hotel "terrible", but there was one bartender named Nathan who was working at the tiki bar who was extremely nice and helpful and the hotel itself was very nice and clean.

It started when we checked in and like most hotels, all they need is a card to put on hold. The words that came out the guys mouth was "your CARD will not be charged until you check out". He didn't say anything about debit or credit, he just said card. I told him great because we are all splitting the payment when we check out.
Anyway, on the website they have a calendar showing a lot of different things going on at the hotel. Nowhere on each activity does it have a price, so after booking I called and asked if everything on the calendar was free to do and the girl responded "yes it's complimentary"--Definition - 2.Given or supplied free of charge.
Anyway, my girlfriends and I got there late Friday night and we all decided to sign up for the "free" dolphin cruise. We walked up to the front desk and told them we wanted to go on the dolphin cruise, so the girl pulled out a book and we signed our name and put our room number down. That was it. They didn't tell us if it cost anything and they didn't tell us where to go for the cruise. The next morning we came down around 11:30 and it just so happened that we were coming down with two woman who worked for the hotel, so we asked where to go for the cruise and they told us to wait by the front desk. Around 11:50ish, all 4 of us walked up about a few feet away from the front desk and stood there for about 15 minutes talking. Not one person at the front desk asked us if we needed anything, so finally around 12:05 (the cruise was for 12) we asked if we were supposed to be waiting there and they said no you need to go down the ramp and go down this way and blah blah blah. So then we thought, well it looks like we're late so lets just stay by the pool and have some drinks. THANK GOD WE DECIDED THAT!
The next morning we got a phone call in our room and it was the front desk telling us that we needed to put down a new card on our room bc mine was declining. I asked them why were they charging my card when I was told it wouldn't be charged until check out. She responded it's not actually being charged it's just being aurthorized to make sure there are enough funds to pay for what needs to be charged. So I asked what the heck was going to be charged and she said the 200 dollars for the dolphin cruise! I couldn't believe it! But like I said, thank God we decided not to go on it.
They still needed us to put down another card, so one of the girls went down and put another card on file.
That same morning we decided to order room service. The food was good, but once again a charge was added that we were not told about. 8 dollars for a tip was charged to our room. I totally understand that they want to make sure the room service ladies get their tip, but they should tell you that before you place your order.
FINALLY it's check out day. 3 of us went down to make our payments and the front desk girl tells us with an attitude that the room was paid for the day before with the other debit card that was put down and my credit card. Of course the first thing we say was that we thought it wasn't going to get charged until check out, but she walks to the end of the desk and grabs a sign and she says "if you put a debit card down, it gets charged right away". Once again, something that they should have told us rather then assuming we are looking around for a sign!
No one ever apologized for any of the incidents that happened! My friends and I will NEVER stay there again and we will not refer this place to anyone.

  • Stayed March 2013, travelled with friends
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari R, Front Office Manager at Margaritaville Beach Hotel, responded to this review, 15 March 2013
Thank you for choosing to stay with us and for providing such valualbe feedback. It is distressing to learn that your stay was anything less than pleasant. I sincerely aplogize for the miscommunication about the fees for our dolphin cruise. In no way is it our intent to mislead our guests as we take much pride in the caliber of service we provide. If you would like to discuss this matter further or any matter, please feel free to contact me via email or telephone KRandle@margaritaville.com ; 850-916-9755.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Margaritaville Beach Hotel

Property: Margaritaville Beach Hotel
Address: 165 Fort Pickens Road, Pensacola Beach, FL 32561-2007
Region: United States > Florida > Florida Panhandle > Pensacola Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Pensacola Beach
#2 On the Beach Hotel in Pensacola Beach
#2 Family Hotel in Pensacola Beach
#3 Romantic Hotel in Pensacola Beach
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Margaritaville Beach Hotel 4*
Number of rooms: 162
Official Description (provided by the hotel):
Inspired by the lyrics and lifestyle of Jimmy Buffett, the hotel’s sense of place and attention to detail make it the perfect setting for guests who want to escape the everyday, engage their senses and make lasting memories. Anyone who has ever dreamed of escaping to a tropical island and sipping a margarita will enjoy being immersed in the Margaritaville experience at this hotel.The Margaritaville Beach Hotel in Pensacola Beach sits on over 800 feet of gulf-front property. An additional 800 feet overlooks the bay. ... more   less 
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Also Known As:
Margaritaville Beach Hotel Pensacola Beach, Florida

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