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“friendly staff...okay housekeeping”

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SpringHill Suites by Marriott Pensacola Beach
Ranked #3 of 10 Hotels in Pensacola Beach
Certificate of Excellence
Reviewed 28 April 2013

i would like to thank Justin the houseman in training for helping me unload half my home into the hotel. Justin and Leroy. brought a smile to my face i was having a very bad day i really like the lift
in spirit. Brooke who work the front desk was wonderful to me as well she is a beautiful young lady
as well. katie always was answered the phone with a smile. the issue i had was with the housekeeping. my tub had hairs in it the towel on the side room of the tub had hairs as well. the next day when housekeeping came to clean my room i felt like they really did not want to clean it the housekeeper for got to replace face towels she just rushed....but over all i enjoyed my stay i thank the gm for helping me and.

  • Stayed: April 2013, travelled as a couple
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3  Thank coreta d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan P, General Manager at SpringHill Suites by Marriott Pensacola Beach, responded to this reviewResponded 30 April 2013

Thank you for your comments Coreta about members of my staff and your experiences while a guest of our hotel. I have shared your review with my entire staff and the employees mentioned were very thrilled! I have addressed your comments about Housekeeping to my Executive Housekeeper so this may be taken care of immediately.
Once again, thank you very much and hope you will be able to visit us again soon!

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535 - 541 of 741 reviews

Reviewed 17 April 2013

Nice beachfront hotel. The staff was extremely helpful and very pleasant when communicated with. They would always welcome us back to the hotel and always had a smile. This hotel is perfect if traveling with kids. The free breakfast is served in a very large room, they even open up a nearby conference room to accommodate any overflow. There are pools for kids and adults and there is also a pool bar. There is a sandwich shop that serves from lunchtime until 3pm, you are on your own for dinner. There are several places to eat across the street (Subway, pizza) and a convenience store next door.

The beach is a short walk from the hotel. I see several reviews complaining about the lounge chair rental price on the beach. The hotel has nothing to do with the rental company except that you can charge the rental chairs to your hotel room as a convenience.

We decided to get the island view room instead of the gulf view room. gulf view rooms overlook the pool area. With island view you get a nice side view of Pensacola Bay (English Navy Cove) and the gulf without the noise of the pool area.

The only complaint I have is that the room furniture needs to be updated. The TVs are definitely not flat screen HDs. The design of the room makes it difficult to update the TV in the bedroom area, but the living area TV can be updated.

Overall great hotel for the price and would definitely stay again.

  • Stayed: March 2013, travelled with family
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2  Thank Wynner7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan P, General Manager at SpringHill Suites by Marriott Pensacola Beach, responded to this reviewResponded 30 April 2013

Thank you so much for the kind words about our hotel and staff. We know you have a choice of hotels to choose from while staying on the beach and certainly appreciate your business.
The room location in which you stayed in is also my favorite for the same reason!
We will be renovating our rooms and public spaces this fall!
Once again, thank you so much for your comments and hope you visit us again in the near future!

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Reviewed 4 April 2013

We booked 2 nights at the Springhill Suites in Pensacola Beach, FL as part of our stay for a swim meet at the Univeristy of West Florida. The location is wonderful, it is located directly on the sandy white beach of the Gulf of Mexico. Beach is wonderful, a short walk out of the back of the hotel. Hotel lobby and dining area are nicely done. The thing that impressed me more than the clean rooms was the staff including the nicest young lady Katie. I believe this staff may be the friendliest I have seen at any of my stays in many different hotels.

Again as mentioned the rooms were clean, a very comfortable size as well. We had a balcony facing the island but could see most of the gulf of mexico and beach.

Pools were excellent and they even had one heated in January and the team took advantage of that as well.

We had so much fun we already booked for early June for another swim meet in Pensacola.

HIGHLY RECOMMENDED for a short stay or family vacation.

  • Stayed: January 2013, travelled with family
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2  Thank Garth3232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan P, General Manager at SpringHill Suites by Marriott Pensacola Beach, responded to this reviewResponded 15 April 2013

Thank you so much for the kind words about your stay with us and our staff especially Katie. She is a delight and an asset to our front desk who thoroughly enjoys what she does and it shows! It was a pleasure having your swim team here and look forward to your next visit!

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Reviewed 19 March 2013

If you are looking for a family hotel on the beach and you are on a budget, this is your hotel. Free breakfast, great location and big rooms. Plenty of good local places to eat at walking distance. Staff is very friendly.

Stayed: March 2013, travelled on business
3  Thank EDUARDO N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2013

We had a wonderful four night stay at this hotel. The staff are very friendly and helpful. Be sure to eat at Peg Leg Pete's - the front desk recommended that restaurant and we really enjoyed it. We requested an Island view room on the top floor (5th floor) with a good view of the gulf. The Island view rooms are only $20 more per night and have a balcony. Our view from room 511 was wonderful. The room was comfortable and clean. The microwave and refrigerator are nice - there was plenty of shelf space to store our snacks. The beach is beautiful with white sand. We can't wait to go back!

Room Tip: Ask for an Island view room on the top floor with a good view of the gulf. Room 511 was great.
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  • Stayed: March 2013, travelled with family
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2  Thank TravelIntl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2013

We stayed for four nights. Our room had a balcony that looked toward the beach and overlooked the three outdoor pools. The weather was cold, not the hotel's fault. The complimentary breakfast was one of the best we've had and included biscuits, turkey sausage, scrambled and hard boiled eggs, bananas, apples, juice, muffins, grits, cereals, waffles, etc. The rooms were divided into a sleeping area with a TV that was separated from a living area with couch, chair, refrigerator, microwave, small sink and TV. Bath/shower and toilet were located separately from sink. Hotel was quiet and staff were very friendly and helpful. The beach has very fine sand. Pensacola Beach is at the end of two bridges from Pensacola and located near a large national park.

Room Tip: All rooms have balconies. Hard to tell how noisy hotel is when there are many people. We did not h...
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  • Stayed: March 2013, travelled as a couple
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1  Thank bettejohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2013

We recently stayed at the Springhill Suites in Pensacola Beach and found it to be in a great location with beautiful views of the ocean. The 3 pools were attractive and well-maintained, although only the heated pool and hot tub were used while we were there since it was February. The breakfast was good with a variety of choices. The staff was wonderful and exceptionally friendly and helpful.

The only reason I did not give it a 5 rating was that the room we stayed in was a bit worn and not sound proof. It was quite clean and had a great water view, however.

  • Stayed: February 2013, travelled with family
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2  Thank tentucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites by Marriott Pensacola Beach

Address: 24 Via de Luna, Pensacola Beach, Pensacola Beach, FL 32561-2004
Region: United States > Florida > Florida Panhandle > Pensacola Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Pensacola Beach
#4 Family Hotel in Pensacola Beach
#5 Romantic Hotel in Pensacola Beach
#7 Business Hotel in Pensacola Beach
Price Range: £87 - £289 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites by Marriott Pensacola Beach 3*
Number of rooms: 117
Official Description (provided by the hotel):
SpringHill Suites by Marriott Pensacola Beach offers a perfect location for trip to Florida. Our hotel in Pensacola Beach sits right on the water! Dip your toes into the sand or ocean, and savor the salt-filled air as you delight in a stay that includes easy access to all of the top attractions in Pensacola Beach. Everything is close here: sun and surf, and popular destinations like the Pensacola Bay Center and Fort Pickens. ... more   less 
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Also Known As:
Springhill Suites Pensacola Beach Hotel Pensacola Beach
Pensacola Springhill Suites
Marriott Pensacola
SpringHill Suites By Marriott Pensacola Beach Florida

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