We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Exceptional IF you get the adventure/premier package”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Portofino Island Resort
Ranked #5 of 10 Hotels in Pensacola Beach
Certificate of Excellence
Phoenix, AZ
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Exceptional IF you get the adventure/premier package”
4 of 5 bubbles Reviewed 5 August 2014

This place is exceptional if you get the extra package that includes toys such as jet skis, scooters, etc. The resort itself is very well maintained and is beautiful. If you have children, this is the place to go.

The only reason this place didn't get 5 stars is because the condos were so sparse on little things - like trash bags, salt and pepper, etc. Also, we called for service to fix the phone and ice machine and no one ever showed up.

Room Tip: tower 4, facing the big pool, 6th floor, the view is nice, but is somewhat blocked by the community...
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank jmccon2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortofinoIsland, Marketing Coordinator at Portofino Island Resort, responded to this review, 11 August 2014
We are happy to hear you enjoyed the many family friendly activities we have on the property. Jet Skis and Scooters are a great way to spend an afternoon and the children love the inflatable water park! We hope you come back and stay with us soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,123 reviews from our community

Traveller rating
    642
    241
    113
    64
    63
See reviews for
752
129
4
21
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Georgia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

Stayed at Portofino. Overall Experience: Good, Good cruises: Sunset & Dolphin .View: Great maintainence fixed issues real quick on first day. Awesome fireworks at night by the main pool. Great DJ, and music.
Outdoor grill : regular home grill, Appliances: cool, Dishes& cutlery: Plenty
Pools & spa(hot tub/Jacuzzi )need to be chlorinated frequently. Pool : Murky water, Hot Tub at main pool smelt like pee on the last day, no smell of chlorine.
Other than that, a very relaxing place.
Tip: While in Pensacola visit the Naval Air Museum

Room Tip: Tower 5 : for a good view, Washer / Dryers are not(hi eff.) high efficiency: Use regular detergent...
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank leisuretraveller16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortofinoIsland, Marketing Coordinator at Portofino Island Resort, responded to this review, 11 August 2014
We are glad you were able to relax on your vacation with us! The Naval Air Museum certainly is a must visit, on your next stay with us try out the Blue Angel’s Cruise to watch them practice their routine from our 63 ft. catamaran – the Portofino I.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 4 August 2014

High class resort with a few slip ups. Great location, but they miss on keeping the details taken care of. Beautiful condos, but as typical with owner rented condos, kitchen-ware was at a minimum. Poor communication between housekeeping and front desk as to when unit was actually ready. Poor communication between sales staff, concierge, and tennis center as to what was actually available (pro went out of town, concierge and sales did not convey that information to me until I attempted to schedule a clinic. Otherwise all was very good, bar staff, outdoor restaurant food was good, and staff at bay and beach were friendly and helpful.

Room Tip: If you want to be closer to the beach, ask the person making your reservations to give you the tower...
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank kathleenr204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortofinoIsland, Marketing Coordinator at Portofino Island Resort, responded to this review, 7 August 2014
We apologize for the miscommunication that you had received; this will be an issue we will certainly address. We are pleased that you enjoyed your time with so many of our amenities on property. Please come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 2 August 2014 via mobile

This is an annual end of summer family trip that involves usually 10-12 families from our school. The property is perfect for this kind of vacation. If you want to hear the water from your balcony, request tower 4 overlooking the bay. It's the only tower that will give you this. Also I highly recommend getting a confirmation of the exact unit and even photos. Management will change your room without notice and cite there may have been damage to the room, etc... Also don't bet on check in at 4pm. Other than that, there is lots for kids to do. Very safe. Great place to bike because the property is next to a national park with nothing between here and Navarre.

Stayed July 2014
Helpful?
1 Thank shelly e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortofinoIsland, Marketing Coordinator at Portofino Island Resort, responded to this review, 7 August 2014
Thank you for choosing Portofino as your vacation of choice, with many amenities and accommodations that people of all ages can enjoy certainly makes for a wonderful vacation. Please come back to visit us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Iberia, Louisiana
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 1 August 2014 via mobile

We stayed in tower 5 unit 1308. We rented through vrbo which was a mistake. If you rent through the resort, you get a welcome gift, free chairs and umbrella at the beach and complementary dolphin cruise. Sad part is that there was only a slight price difference. The views of the beach were amazing!!! There is a very short walk to the beach. We purchased the deluxe package and had access to kayaks, paddle boards, and the inflatable water park. The kayaks and paddle boards were available on the beach and bay side. The fitness area was really nice. With a smoothie bar and Starbucks next to it. The main pool had live music daily. This was a mixed bag of entertainment so were really good others were subpar. The fireworks show on Tuesday night was excellent!!! I would definitely recommend and will be back myself.

Stayed August 2014
Helpful?
1 Thank Tommy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortofinoIsland, Marketing Coordinator at Portofino Island Resort, responded to this review, 7 August 2014
We are pleased to see you were able to take advantage of the wonderful Premier benefits by booking directly through us! The Adventure packages are always a must and we’re glad you were able to save money on the package by being a Premier guest, we look forward to your next stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 31 July 2014

Be careful of this resort and their reservation practices. We booked a reservation through Venere.com and realized within minutes that the resort was in the wrong destination for our place to a concern on the beach. When we called the website they referred us to the Portofino accounting department. The young lady we talked to was very personable and said she would take care of the issue. 3 days later with no credit issued, we spoke to her again and received the message that it had been taken care of. 6 months later, there was no credit. Calling again, we left 3 messages for a call back and received nothing. Now the manager, Donna is telling us its an Expedia issue and we need to go through them. We are out $1200 and a lot of time wasted. These guys are not worth the effort. Stay away!!!

  • Stayed August 2013, travelled as a couple
    • Service
Helpful?
3 Thank Will O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberlin, Louisiana
Level Contributor
102 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 30 July 2014 via mobile

My husband and I, along with our family, had 13 in our party. This included 2 in wheelchairs. We were accommodated in every way possible and our stay was excellent. We all stayed in 3 condos which were next to each other. Everything was clean and spacious. Our walk to the beach was pleasant with more than enough workers assisting with wheelchairs. We really enjoyed our stay! Great location... Not far from the boardwalk. Plenty of places to eat and shop. There is also a Starbucks on the resort grounds. We will be back!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Erica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortofinoIsland, Marketing Coordinator at Portofino Island Resort, responded to this review, 7 August 2014
We are happy to hear your vacation was so amazing! We look forward to your next stay with us here at Portofino.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Pensacola Beach hotels
4.4 mi away
Holiday Inn Express Pensacola Beach
Holiday Inn Express Pensacola Be...
#1 of 10 in Pensacola Beach
5.0 of 5 bubbles 904 reviews
4.1 mi away
Margaritaville Beach Hotel
Margaritaville Beach Hotel
#2 of 10 in Pensacola Beach
4.5 of 5 bubbles 1,092 reviews
3.5 mi away
Hilton Pensacola Beach
Hilton Pensacola Beach
#7 of 10 in Pensacola Beach
4.0 of 5 bubbles 2,065 reviews
Show Prices
Show Prices
Show Prices
3.2 mi away
SpringHill Suites Pensacola Beach
SpringHill Suites Pensacola Beac...
#3 of 10 in Pensacola Beach
4.5 of 5 bubbles 661 reviews
3.6 mi away
Hampton Inn Pensacola Beach
Hampton Inn Pensacola Beach
#6 of 10 in Pensacola Beach
4.5 of 5 bubbles 1,562 reviews
3.9 mi away
Travelodge Pensacola Beach
Travelodge Pensacola Beach
#10 of 10 in Pensacola Beach
3.0 of 5 bubbles 928 reviews
Show Prices
Show Prices
Show Prices

Been to Portofino Island Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Portofino Island Resort

Property: Portofino Island Resort
Address: 10 Portofino Dr, Pensacola Beach, FL 32561-2465
Phone Number:
Region: United States > Florida > Florida Panhandle > Pensacola Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Pensacola Beach
#6 Business Hotel in Pensacola Beach
#7 Family Hotel in Pensacola Beach
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Portofino Island Resort 4*
Number of rooms: 378
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Traveltool, S.L.U., Evoline ltd, Travel Republic (UK), Booking.com, HotelQuickly and Ebookers so you can book your Portofino Island Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Portofino Island Hotel
Portofino Island Pensacola
Portofino Pensacola Fl
Portofino Island Resort Spa
Portofino Is Resort
Pensacola Portofino Condo
Beach Pensacola Portofino
Portofino Island Resort Pensacola Beach, Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing