We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A great stay if you have kids”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn Resort Pensacola Beach
Ranked #4 of 10 Hotels in Pensacola Beach
Certificate of Excellence
Reviewed 29 July 2014

This was our first stay at the Holiday Inn Resort in Pensacola Beach. We were very satisfied with the cleanliness of the property and the rooms. You were in constant contact with maintenance employees who were very friendly while they cleaned the property; they were not intrusive at all and it was very calming to know that everything was very clean including the pool. We originally booked a beach side room with two queen beds but we were upgraded for free to the "kids" suite. We were allowed to view both rooms before we made our final decision. The kids suite has a partitioned room with a bunk bed and a PlayStation 3. You can rent games from the hotel staff but we found it cheaper to buy our kids some cheaper PS3 games at Wal-Mart. This room is on the Bay side instead of the beach side so we missed out on the private balcony and the view of the beach but it kept our kids sane when they couldn't go to the beach or the pool. The pool is very kid friendly and has a lazy river that is around 3 ft. deep. There is one area where it is 5 ft deep but as long as you are with your kid and/or they can swim, they should be OK. The pool can become very crowded around mid-day and you probably won't be able to find a pool chair unless you "claimed" it with personal towels and/or belongings early in the morning (and I do mean early). They also have a kiddie pool that is 1 ft. deep and two saunas. Every night at 8 pm, the hotel has a movie for the kids. This is usually done at the pool on a big inflatable screen but if weather doesn't permit, they have the movie on the second floor of the hotel. Also, they have activities for the kids at the pool every day. They can party with pirates and swim with the mermaids, have their face painted and even paint seashells.The Riptide Sports Bar and Grill has some really great food (I personally recommend the Lemon Pepper wings), however, the breakfast buffet is less to be desired. Service can be extremely slow at times. And while I realize they can get busy and that they cook to order, a family of 5, with children aged 5 and 7, can get bored very quickly waiting on food, especially when it takes 40+ minutes and you don't want them getting back in the pool before they eat. Prices for food and other things such as beach chairs and small items like kids toys and sun screen seem a little on the expensive side but this isn't a shock since it's a very touristy area. The beach chair rentals are $6 an hour or $34 for the day (the beach chair rental company is not affiliated with the hotel but they can charge the fee to your room if you prefer). They start setting these chairs up very early in the morning and in the good spots so if you plan on getting a good spot on the beach with your own chairs, head out there around 5 or 6 am. You can have items such as food, alcoholic drinks, and trinkets charged to your room and the resort also offers room service but a 20% service charge will be added. This is not a complain but rather something that people considering booking this resort should be aware of. Another point of note is that the "Kids Eat Free" promotion is only for eating at the restaurant NOT for room service, the Tiki bar or poolside service. The only complaint that we had is that for the price that we were paying for the room, they could have at least added a Continental breakfast in for free like most standard hotels and Holiday Inns do. The Tiki bar has some really awesome staff! Our favorite bartender was Taylor. She is very friendly and upbeat. She was very quick on her feet and was attentive to all of her customers, making sure their drinks were full and that they were happy. We were slightly unhappy with the price of the drinks since we could find them cheaper at a regular bar but we were satisfied with how the drinks were made. If you don't want to purchase alcoholic beverages from the bar, there is a liquor store located next door to the hotel. If you are looking to honeymoon or to come as a couple, this resort probably wouldn't fit your needs as it is very much tailored to families with children. Overall, our experience was great. Not sure if we will visit again but it was a very memorable experience and we will remember this place if we decide to have another resort vacation on the Florida panhandle.

Room Tip: The beach side rooms have really great views of the beach and the pool/lazy river. These rooms also...
See more room tips
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Desiree S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Holiday Inn Resort Pensacola Beach, responded to this reviewResponded 2 August 2014

We appreciate your review and you choosing our resort for your vacation. Please come back soon and let us know how to get that 5th star from you. We really like 5 star reviews.

Warm regards,
Ron Wilson, CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,643)
Traveller rating
Traveller type
Time of year
Language

894 - 900 of 1,643 reviews

Reviewed 29 July 2014

We recently stayed at this hotel, last weekend of July 2014. Overall, we had a very nice time. Our two kids, 9 and 6, LOVED the pool with the lazy river and waterfalls. That is the biggest plus for
This hotel.
Pro's:
Wonderful pool area and childrens entertainment
Nice, clean room, comfortable bed
Excellent beach views and access to the gulf
Nice front desk staff, pool area staff, and housekeeping staff

Con's
Riptides resteraunt. The breakfast food is mediocre for the prices. Kids eat free, but in reality, the higher price of adult meals is paying for the kids meals anyways. The service is slow and the staff, especially the hostess and the coffee bar girl were not friendly at all and gave inaccurate information and were not helpful on multiple occassions. My mom wanted to just order a meal to go and not eat inside, but the hostess told her she was not aloud to take it to go, that she HAD to stay in the restaraunt to eat it, then when my mom pressed, finally she gave it to her to go, but didn't give her everything that went with her meal and when she asked for what she was supposed to get, it was met with an attitude.
We ate there again for lunch and meals were not right, service was slow, the server was nice, but again the same hostess was rude and the food was just okay. I got the crabby pattys (crab cakes on a salad) and it was aweful and they didn't gie me the dressing. Basically two plain crab cakes on top of iceberg lettuce for $13. I will say that the burgers and sandwiches are pretty good and when we ordered from poolside the day before we got great service. It just seems to be the resteraunt inside that has some problems that need to be worked out.

Even though our room was really clean and nice, the closet door was broken and the fridge didn't work. For the high cost to stay here, you expect better.

The housekeeping staff we came in contact with were very friendly, but it seems to be understaffed. The day we checked in, rooms were still being cleaned way after 4pm and there was management running up and down the hallway frantically trying to see what rooms were ready or something and there were tons of people in the lobby downstairs waiting for their rooms. I'm not sure what happened there.

One of our key's didn't work after twice going back to get it fixed.

In conclusion, we had a nice time, the kids had a blast, again, love the pool. But there are definitely some kinks that need to be worked out. If the price to stay here was a little less, most of those things would be easy to look over, but at over $400/night....My God, you better have the kinks worked out. I just don't know if we'd stay here again.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank anjelina55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Holiday Inn Resort Pensacola Beach, responded to this reviewResponded 2 August 2014

Thank you for your pros and cons review of our resort. I apologize that we did not completely satisfy you on your recent visit. It is very disappointing to us. We will review every detail of your pros and cons sharing all of them with our hospitality staff. We have a great hardworking team here and they know they can always improve and will. Thank you again for your comments.
Warm regards,
Ron Wilson, CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014 via mobile

Room was clean and staff was very friendly. Pool area was great. Gorgeous view of the gulf from room. Within walking distance to all the shops and restaurants. This made for a great first visit to the panhandle. We only wished it were warmer so that we could swim; next time we'll come when it's warm enough to swim. And we'll definitely stay here on our return visit!

Stayed: April 2014
1  Thank Demetra L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Holiday Inn Resort Pensacola Beach, responded to this reviewResponded 28 July 2014

I have great news for you. Our pool is currently having heaters installed so we will have a 100,000 lazy river pool very soon. So next time you come get ready for a heated pool even in the winter months. It really should be fantastic.

Warm regards,
Ron Wilson, CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

The Holiday Inn Resort in Pensacola Beach is a wonderful vacation spot. This year was the 3rd year in a row that we have vacationed there. The grill has good food, if not gourmet, the staff is superb, and the pool is marvelous. It has a tanning deck, a tiki bar nearby and a lazy river. It is quite a large pool with an extra kiddie pool and two hot tubs. It is located right on the beach and within walking distance to many fine restaurants. We will go back this year.

Room Tip: Be sure to book beachfront!
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Evelyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Holiday Inn Resort Pensacola Beach, responded to this reviewResponded 28 July 2014

“Our Favorite”
Reviewed 4 days ago NEW The Holiday Inn Resort in Pensacola Beach is a wonderful vacation spot. This year was the 3rd year in a row that we have vacationed there. The grill has good food, if not gourmet, the staff is superb, and the pool is marvelous. It has a tanning deck, a tiki bar nearby and a lazy river. It is quite a large pool with an extra kiddie pool and two hot tubs. It is located right on the beach and within walking distance to many fine restaurants. We will go back this year.
I hope you are OK with me coping and pasting your review. It is great to be able to share a positive review like yours with the staff. They are critiqued constantly and deserve positives as much as possible.
We appreciate you and hope you will return very soon.
Warm regards,
Ron Wilson, CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

My wife and 3 children just spent 4 days at the Holiday Inn Resort Pensacola Beach Gulf Front.
Overall, a very nice experience, if you don't mind dealing with a few inconveniences. Here are the pros and cons:

Pros:
- Excellent beach front location, with easy access to great sand and water. Just take the walkway to the sand and it is awesome!
- Great lazy river pool, and a couple of hot, hot tubs. Just great! Our kids really enjoyed coming back from the beach towards the end of the day, and finishing the daily adventures in the pool. My wife and I loved the hot tubs.
- Plenty of towels to go around. Friendly staff at the towel counters will hand out as many towels as you need. They are not the super long beach towels but, hey! You can get a bunch of them together.
- Very friendly staff. Really. Super, super nice people.
- Clean, bright rooms. We had the ocean front rooms and the view was magnificent. Plenty of toiletries, and more is available at the front desk if you want.

Cons:
- Oh the noise. Loud in every aspect. The AC units are so loud that, no matter how hard a sleeper you are (I am not), you will wake up every time they kick on. If you are watching TV, and the AC starts blowing, forget about it. You will not be able to hear the TV.
The doors provide almost no sound insulation from the hallways. Any movement in the hallways can be heard in the rooms. Given that this is a family oriented hotel, with lots of children roaming around, it is very loud. The front desk seems to be aware of it, and provides ear plugs at your request. However, I recommend you bring your own, since the ones they provide are not that great and will hurt your ears after a while.

- Though the restaurant and bar staff are very, very friendly, they seem to have received little training. They had no clue of what they were doing. Breakfast time was chaotic. We had to wait for long periods of time each morning for a table, even though there were plenty of available tables. Their excuse was that the kitchen and waitstaff were backed up. You'd look into the restaurant, and there seemed to be lots of workers, but they were running around lost. Same thing at the poolside bar/restaurant. We ate there once for lunch, and waited for about 30 minutes for the food (mostly appetizers). What's more amazing is that it took almost an hour to get our bill. For beachside food, walk the couple hundred yards to other restaurants on the beach and save time.

- The number of elevators did not seem to be sufficient for a hotel of that size. Always congested, always a wait. Though we were on the 9th floor, we took the stairs a few times, tired from waiting.

- Internet connection is spotty. If you have to rely on the hotel's wifi for business, forget about it. Bring your hotspot.

- Overpriced. Sure it is a matter of supply and demand. But I paid the same amount there that I paid, a week earlier, for a 5 star hotel in Shanghai.

Again, if you don't mind some of these inconveniences (I had my ear plugs, had my hotspot, don't mind the stairs, and found other things to do while waiting for food), it is a great family place. Not a honeymoon destination or a romantic getaway.

Room Tip: High floor with Gulf view are a must! The bay view is not bad either, but you can't beat the bal...
See more room tips
  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank pjvieira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Holiday Inn Resort Pensacola Beach, responded to this reviewResponded 28 July 2014

Thank you for your thorough review. You are a very experienced traveler so your comments carry a great deal of weigh and importance. We hope that you will come back to us again knowing that anything we can improve we do and will. We serve the entire facility F&B so sometimes tables are available inside but totally occupied outside therefore creating a bit of a wait for service which I apologize for.

Warm regards,
Ron Wilson, CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

My hubby and I stayed here for our anniversary and we loved it...

Pros:This hotel is new, clean, big comfy bed, beautiful pool, lazy river, OCEAN FRONT!!!

Cons: NO free breakfast, beach chair rentals are expensive, no free laundry

FYI: Crabs was the place to go if you want seafood with a view!!!

Room Tip: This hotel has bay views on one side and ocean views on the other. So for about $20- $50 more per ni...
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Kiki V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Holiday Inn Resort Pensacola Beach, responded to this reviewResponded 28 July 2014

Thank you for your 5 star review and Happy Anniversary by the way. We are excited you had a great time with us. Come back soon.
Warm regards,
Ron Wilson, CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

First time here and a wonderful experience if you come with children. I was here 5 nights with my 11 year old daughter and she was entertained the whole time! Clean rooms with beautiful views and friendly staff, plus children under 12 eat free which is an added bonus. Let me add if you're a couple wanting peace this place is not for you, if you have children they'll have the time of thier lives! Also the surf fishing us good also. :)

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Calias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Holiday Inn Resort Pensacola Beach, responded to this reviewResponded 28 July 2014

Perfect for families is absolutely what we work hard to achieve. Thank you for your title and your review. We are however family friendly and that includes all ages. There is something for everyone here so don’t think we are just for kids. Come again soon.
Warm regards,
Ron Wilson, CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Pensacola Beach hotels
0.1 mi away
Hilton Pensacola Beach
Hilton Pensacola Beach
#6 of 10 in Pensacola Beach
2,296 reviews
0.1 mi away
Hampton Inn Pensacola Beach
Hampton Inn Pensacola Beach
#7 of 10 in Pensacola Beach
1,737 reviews
0.3 mi away
SpringHill Suites by Marriott Pensacola Beach
SpringHill Suites by Marriott Pe...
#3 of 10 in Pensacola Beach
733 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Margaritaville Beach Hotel
Margaritaville Beach Hotel
#2 of 10 in Pensacola Beach
1,199 reviews
1 mi away
Holiday Inn Express Pensacola Beach
Holiday Inn Express Pensacola Be...
#1 of 10 in Pensacola Beach
953 reviews
3.5 mi away
Portofino Island Resort
Portofino Island Resort
#5 of 10 in Pensacola Beach
1,383 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Resort Pensacola Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Resort Pensacola Beach

Address: 14 Via De Luna Drive, Pensacola Beach, FL 32561-2004
Phone Number:
Region: United States > Florida > Florida Panhandle > Pensacola Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Pensacola Beach
#2 Romantic Hotel in Pensacola Beach
#3 Family Hotel in Pensacola Beach
#4 On the Beach Hotel in Pensacola Beach
Price Range: £79 - £283 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Resort Pensacola Beach 3*
Number of rooms: 206
Official Description (provided by the hotel):
The Holiday Inn Resort on Pensacola Beach, Florida, will make you feel happy from the moment you set your flip-flopped foot inside our door. We’re here for you, offering the amenities you need to plan the perfect vacation – or host the best business meeting. From your private balcony or the terrace of our ample 10,000 square foot event space, take in dazzling views of the sparkling waters and shimmering sands of Pensacola Beach – recently named No. 5 of all U.S. beaches by TripAdvisor. Its natural beauty is offset by our bright, modern lobby and stylish, comfortable guest rooms – including colorful Kids’ Suites designed with your family in mind. We’re all about fun here at the Holiday Inn Resort Pensacola Beach hotel, and you’ll feel it from the front desk to the pool deck. Our pool is the best on the beach, with cascading waterfalls and a 250-foot seasonally heated Lazy River. There’s no reason to leave the resort, with Riptides Sports Grill and Beachfront Tiki Bar serving up delicious dining and crafty cocktails seven days a week. If you do decide to get out, we’re within walking distance of the beach’s best restaurants, nightlife and activities including charter fishing, paddle boarding, sailing, kayaking and biking. We’re also a quick drive to regional attractions such as the National Naval Aviation Museum, Fort Pickens, Gulf Islands National Seashore, Historic Downtown Pensacola, Pensacola Lighthouse, Blue Wahoos Baseball Stadium, Veterans Memorial Park and the Saenger Theatre. No matter what you like to do, we can point you in the right direction. When you start your day with a smile on your face, there’s no telling where it might take you. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Travel Republic (UK), Southall Travel, TripOnline SA, Expedia, Hotels.com, Ebookers, HotelsClick, Evoline ltd, Cancelon, HotelQuickly, getaroom.com and 5viajes2012 S.L. so you can book your Holiday Inn Resort Pensacola Beach reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Resort Pensacola Beach Gulf Front Hotel Pensacola Beach
Beachside Resort Pensacola
Beachside Hotel Pensacola
Holiday Inn Resort Pensacola Beach Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing