Had checked in with friends on 26th April 14 for a weekend outing. Had a horrible experience. You ask for some service in the late morning and after constant follow ups u get it around 9.30 pm. Room service food served with 1 plate missing. Took 45 mins to get that. When repeatedly complained the F&B in charge did not give away his name and hanged up the phone.
This is the funny part. Asked someone to clear the plates, as expected no one came. Finally kept the tray outside and that remained there till next day late check out. Every time you go to the reception you find someone complaining
No staff is interested to work there
- Official Description (provided by the hotel):
- Nestled in the lap of Sahyadri Mountain ranges or the new World Heritage sites, is Mercure Lavasa. With 130 rooms opening to the vast expanse of nature on one side, and a upcoming cosmopolitian lifestyle on the other. Offering international hospitality and impeccable standards of quality that promise to make your every stay memorable.Welcome to Mercure! ... more less
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