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Swiss Diamond Hotel Lugano
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Reviews (391)
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All reviewsswiss diamondstar hotellake viewshuttle servicerecommend this hotelbeautiful locationcold cutsthe hotel stafffree shuttlein advancebreakfast buffetamazing hotellago restaurantspa areaattention to detailservice was excellentnice view
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82 - 87 of 391 reviews
Reviewed 29 September 2013

Beautiful hotel, a little away from the city. The restaurant has amazing service and the classiest breakfast buffet around (once you fill your plate they carry it to the table). They have a shuttle that will pick you up from the Melide train station).

  • Stayed: September 2013
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Thank Sharon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2013

Stayed at the Swiss Diamond Hotel in September and it was a treat for our Son and Daughter
in law as a wedding gift. They live in Monaco therefore its hard to find something that comes
up to standards they are used to. Pleased to say they loved this hotel it was on the lake front
very nicely decorated with good size rooms overlooking the lake. A very short drive from Lugano
and a great short break. That said is was very very expensive from rooms to food and drink, therefore I would consider this Hotel as a special treat. We would all return so that prob speaks
for itself. The staff were very considerate and attentive and they made our 2 year old grandson
very welcome. A lovely place.

Room Tip: lake view deluxe rooms are a good middle of the road choice.
  • Stayed: September 2013, travelled with family
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Thank flybeLondon_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2013

Lovely hotel right on the lake. The rooms are nice sized and well equipped. The service has been very good. We had an interesting meal at the Lago restaurant. We had a group of 16, and the dinner was flawlessly handled. There are many outstanding hotels in the area. If you are looking check this one out.
The rooms have balconies where you can sit and watch the boats on the lake

Room Tip: Ask for a room on the 3rd floor or above for a splendid view,
  • Stayed: September 2013, travelled with friends
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Thank Sharon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2013

I stayed one night for business and really enjoyed this short stay. Fast check-in, friendly staff, easy (valet) parking. Rooms are nice, although they look a bit old fashioned or classical (Baroque Style), they are quite new. A lot of rooms have great view on the Lake. Airco okay, but you can also open the windows. The bathroom (all pink marble) has a great rain shower, one that actually works great (a lot of power). TV/entertainment: took me 10 minuten to turn on the TV! Not great. Breakfast not 5 star, basic American Style, but outside terrace at the lake, with beautiful view, is definately 5 star quality. The bar is also very nice, didn't use the other facilities. I forgot my iPhone charger and reception sends it to my home address. Great service!

Room Tip: Definately choose a room with lake view!
  • Stayed: August 2013, travelled on business
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1  Thank rbun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2013

It took my breath away looking outside the many sliding glass doors from our Presidential suite to Lake Lugano. What a wonderful setting. The views are amazing. The Presidential suit sits on top of the restaurant with plenty of lounge chairs to enjoy the view. I have to admit that while the place is unbeatable its not really a 5 start hotel. I know the starts comes with the amenities the hotel offers like spa, pool, restaurant on site, etc. That's what makes a hotel a x amount of stars but this place seems a little bit run down. There were signs of humidity or leaks all over the ceiling. The carpet in the bedroom was blue with like it seems Clorox stains, also the quality of the carpet was cheap and rough. The hardwood floors are all scratched as well. We had also a connecting room (Presidential suite is 1000 and also Room 1001) which has the same leak marks in the ceiling. Even though we were right on top of the restaurant where they served breakfast we didn't hear any noise but the boats passing by and the people taking a splash on the lake. As you know Switzerland is very expensive, the restaurants around the area are expensive as well. The hotel restaurant served very small portions, my daughters ordered beef ravioli and literally got 5 raviolis on their plates. 225 CHF later we were off to sleep with three hungry kids. After that we decided to try a pizzeria in Melide a roughly 5 minutes car ride for a more decently priced meal and great service. Breakfast was ok, some cold cuts, a cheese cart managed by an old gentleman who will serve you some pieces, few yogurts and some sweet croissants and of course bread. They had runny scramble eggs and we ordered fried eggs for a nominal charge of 8 CHF which I believe it should be included in the breakfast items. Juices were not fresh squeezed but then again I have been spoiled while living in Spain with their fresh orange juice offered anywhere you go. The town of Lugano is not far from the hotel, a 10 minutes car ride but the hotel also offers a complimentary shuttle service which takes you to nearby areas as well as Lugano center, parking in Lugano can be challenging so I suggest you take advantage of one of the very few things that are included in the room price and the shuttle will take you and pick you up by the time you finish. The pool area is simply beautiful, as somebody already mentioned it was a little cold but the water was fresh as if it was from the lake, we didn't feel the chlorine burning our eyes. The staff was helpful and attentive, they made reservations for a private boat tour on the lake that was the highlight of our stay. Overall the place is beautiful but in need of some renovation, specially in the rooms.

Room Tip: there are 4 rooms facing the lake right on top of the restaurant. I think they call it deluxe rooms, those located on the older side in the main building has a good view but you will have the street, the parking lot and then the lake.
  • Stayed: August 2013, travelled with family
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2  Thank MSoca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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