The Swiss Diamond hotel is nice, and it tries to be elegant, but it is not accurate to say it is in Lugano as the hotel name implies. It is really closer to Morcote which is not all that close to Lugano. The hotel offers a shuttle to take you in to Lugano, but you need to schedule a ride and it takes 15 minutes to get there. In addition, the room I had was nice, but on the small side.
Unless you need to be in Morcote or want some isolation, I would recommend finding a hotel in Lugano proper. There are a lot of good choices there.
- Free Wifi