we chose this destination as an ideal stop between Chambery and our flight back from Lyon airport, however we did not realise how eventful it would be! Several attempts to book online were foiled by the accord group website failure to log me so the booking was done by phone via an Indian call centre - already this did not bode well. On arrival we were sent to a room but the key didn't work - back to reception - equipped with a new key we found on entry a room which was not ready. Ok, these things happen, we returned to a very apologetic receptionist (rather nervous, maybe new?) and he gave us another room. This time the room was far too small to fit in the 3rd bed (as booked with India!) so back I went again. Receptionist apologised again and agreed to upgrade us to a larger room (as I had requested in the booking in the first place) for the same cost. What happened next was beyond unusual however. Once settled into the room with its jacuzzi bath, husband says he can hear water running. We tell him someone must be having a shower next door. He opens the room door to find water gushing through the corridor ceiling - a few minutes blind panic as we are next to a lift and have visions of a power outage. Couldn't get hold of reception but spoke to a lovely guy on room service who soon appears - is clearly shocked by the "leak" being rather catastrophic and fetches an umbrella to evacuate us from the corridor (we were the only ones there). He does this with good humour and the lovely lady at reception goes out of her way to move us in to a suite. These are the most expensive rooms in the place, with a kitchen area. Plenty of space now. She also organises breakfast for us in the morning on the house. Breakfast was a good spread which they had to pull off with limited lighting thanks to the need to switch off some of the power supplies whilst the water damage is repaired. (health and saftey note: you really should warn your guests to beware of the lighting power lead) So, despite a rather unusual set of circumstances we left feeling rather endeared of a staff who had gone the extra mile to make the best of a very short somewhat adventurous stay :) The location is fairly bleak but the hotel itself has 2 nice pools and some lovely staff. Fine for a stop off.
- Official Description (provided by the hotel):
- The Mercure Lyon L'Isle D'Abeau hotel boasts 189 air-conditioned rooms and is situated in a 10-acre tree-filled park, 15.5 Miles from Lyon and only 9.3 Miles from Lyon St-Exupery airport (and TGV train station). It features two restaurants, one bar, modular meeting rooms accommodating up to 200 people, free Wi-Fi throughout the hotel, an Ikebana center (indoor and outdoor pools, body-building room, hammam, beauticians by appointment),and CCTV-monitored parking. ... more less
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