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Hotel Novotel Moscow Sheremetyevo Airport
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Reviews (1,398)
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Reviewed 2 July 2014

High level of service, typical for this network. I personally did not hear any planes. Room service hotel - fast, and good English speaking. Meals satisfy me. Brewed coffee at the bar so-so for my taste. Convenient choice for short arriving in Moscow. When choosing, we proceeded from the fact that it was important to spend a lot of meetings. Customer service in Moscow of personal transportation is not profitable. Traffic jams take a lot of time. Limousine service is quite developed in this city. We used the service "Komondor". The car takes us to the airport express station back late night. If you are using express, you will collect a lot of time. Overall impression of hotel - very good.

  • Stayed: August 2013, travelled on business
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2  Thank TastyHouse P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this reviewResponded 3 July 2014

Dear guest,
Thank you so much for this very positive feedback! I am truly glad to hear that you have enjoyed so much your stay as we genuinely love to pamper all of our guests. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to many other visits of yours.
General Manager
Maxim Petrov

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

It is a good hotel very close to the airport. However, there is no proper walkway to get to the hotel from the airport. Great if you can figure out where the free shuttle pick up is, otherwise you are in for a dirt hike and then crossing a four lane road. From the hotel the shuttle back to the airport departs from the hotel front door and is easy. The front desk seems to be well staffed but is very slow and not organized. It takes forever to check in with one staff person helping another and the waiting line is not managed well. The swimming pool closes early, which is inconvenient given that this is an overnight airport hotel. The room is nice and clean on par with other Novotel properties around the world.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Novotel Hotels
1  Thank 3CuteVagabonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this reviewResponded 2 July 2014

Dear guest,
Thank you very much for your feedback. Shuttle buses run between hotel and airport every 30 minutes, that’s why it is more comfortable to take a bus, then to go by foot. What for the staff of the Front Desk, I will organize additional trainings for them. Co-ordinated, quick, well-done service is one of our main aims and we do our best to reach it. What for the early close of our swimming pool, every night the special cleaning procedure is done, that’s why swimming pool is not available for the guests. Normally the working hours of the swimming pool are from 7.00 am till 9.45 pm. We look forward to welcoming you back.

Maxim Petrov
General Manager

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Reviewed 23 June 2014

Location is very convenient if you have a flight from Sheremetyevo Airport. The hotel is nice and recently refurbished, I did not like the first room without any view as the window was frosted, but we got another room quickly. The breakfast was particulary good and the dinner was also decent. The only thing I would mention is the attitude of the staff. I understand that the manner is different in Russia, but this is still a four star property and I would like to see smiles, kindness, willingness to help and also English speaking staff. The best service was given by the chambermaid during the stay, who was very helpful and gave us extra bottles of water, tee and coffee. I think this is the fault of the management, who does not give efficient training about how to make the guest satisfied.

  • Stayed: June 2014, travelled as a couple
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2  Thank Cobachka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this reviewResponded 25 June 2014

Dear guest!
Thank you very much for your feedback. Comments of our guests help us to see what is wrong and to do our best in order to change the situation. What for the staff at the reception, I will organize additional trainings for them. To be polite, helpful, friendly- all this is very important for our hotel. Thanks a lot for pointing out attentive relation from the side of chambermaid. I am also glad that you were satisfied with your room, breakfast and dinner. I hope to have the pleasure in welcoming you back.
Yours sincerely,
Aleksander Darkin
General Manager

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Reviewed 14 June 2014 via mobile

Clean, modern decor with friendly English speaking staff. Great location for SVO. We stayed here the night before our morning flight . Hotel restaurant is good. Gift shop expensive. Shuttle to airport provided. Looks like you can walk to terminal because it seems so close but it is not a reality. Nice pool and fitness center. Appreciate the complimentary bottle of water in room. Bathroom modern with terrific water pressure. Very highly recommend this for airport convenience. Nothing to do in area around hotel so check in late if your flight is the following morning. Computer terminals provided for flight checkin but no printers.

Stayed: June 2014, travelled with friends
Thank Trazona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this reviewResponded 17 June 2014

Dear guest!
Thank you very much for such a positive feedback. I am really glad, that you enjoyed your stay with us and had time to try many services. We look forward to welcoming you back with our undivided attention.
Alexander Darkin
General Manager

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Reviewed 31 May 2014

Stayed here on business as a last minute booking. Staff spoke English very well and were helpful and polite. Rooms were smallish but very clean and tastefully decorated. Bars and restaurant were very nice and about average on price. Great for being close to hotel and near the autotrain which takes you into the centre of Moscow.

  • Stayed: June 2013, travelled on business
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1  Thank Jennyandianlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this reviewResponded 2 June 2014

Dear guest,
Thank you for pointing out your satisfactory stay at Hotel Novotel Moscow Sheremetyevo Airport in your positive feedback. I am glad, that you admired the hotel, cleanness of the room, bar, hotel staff. It is really very convenient, to have fast train near, which moves your in 35 minutes to the center of Moscow. I hope to have the pleasure in welcoming you back.
Yours sincerely,
Aleksander Darkin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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