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Hotel Novotel Moscow Sheremetyevo Airport
Ranked #3 of 15 Hotels in Khimki
Certificate of Excellence
Lagos, Nigeria
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Average”
Reviewed 13 July 2014

We stay quiet a lot in Novotel hotels all over the world, because they are family friendly. Travelling to Russia we had overnight stay with the kids. Upon arrival from a long flight, and with a lot of luggage, there was no bell boy, and no trolly available to take our suitcases upstairs! How come the airport hotel has bell boys only till 6pm? What, after 6pm there is no arrivals with suitcases? This is totally unacceptable! The food of the hotel is typical Russian food, and quiet good, kids liked oladushki a lot. There are a lot of delayed and cancelled flights hotel is accommodating at winter time. So, usually breakfast has lanes and crowed of people, however their tables are separate. The other downside of the hotel is internet!!! This is the first hotel that I saw you have to buy beeline internet, which doesn't properly work on my devices. I prefer to pay at the front desk and to be connected, instead of paying for the scratch card, which is not working at the end. Had to go to the lobby to use internet, why not make it available in the rooms as well?Have to admit that thought staff is not smily and welcoming, very Russian type cold, but helpful.
Will I stay there again? yes, because till date this was the only available decent hotel close to the airport. The hotel has sauna and swimming pool. We liked it, and saw also some people at the gym. You can also buy swimming suits there if you don't have one.

Room Tip: take a room higher, we usually take executive suit, they are a bit more specious.
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  • Stayed December 2013, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank HelinaLOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review, 15 July 2014
Dear guest,
Thank you for taking the time to tell us about your experience at the Novotel Sheremetyevo Airport. We are really sorry that you had some problems during your stay. Opinions of our guests help us to improve hotel services. I would like to inform you, that we changed the procedure and at present three luggage trolleys are available at the main entrance and all our guests can use them. Mrs Helina, we try to improve our service on permanent basis and now all our guests can use FREE WIFI internet in all hotel areas.
I want to thank you for pointing out your and your children satisfaction on hotel breakfast and other hotel services. We are always happy to greet guests with children. We look forward to welcoming you and your children back.

Maxim Petrov
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
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English first
Moscow Oblast, Russia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 July 2014

High level of service, typical for this network. I personally did not hear any planes. Room service hotel - fast, and good English speaking. Meals satisfy me. Brewed coffee at the bar so-so for my taste. Convenient choice for short arriving in Moscow. When choosing, we proceeded from the fact that it was important to spend a lot of meetings. Customer service in Moscow of personal transportation is not profitable. Traffic jams take a lot of time. Limousine service is quite developed in this city. We used the service "Komondor". The car takes us to the airport express station back late night. If you are using express, you will collect a lot of time. Overall impression of hotel - very good.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TastyHouse P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review, 3 July 2014
Dear guest,
Thank you so much for this very positive feedback! I am truly glad to hear that you have enjoyed so much your stay as we genuinely love to pamper all of our guests. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We look forward to many other visits of yours.
General Manager
Maxim Petrov
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Florida, Usa
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 July 2014

It is a good hotel very close to the airport. However, there is no proper walkway to get to the hotel from the airport. Great if you can figure out where the free shuttle pick up is, otherwise you are in for a dirt hike and then crossing a four lane road. From the hotel the shuttle back to the airport departs from the hotel front door and is easy. The front desk seems to be well staffed but is very slow and not organized. It takes forever to check in with one staff person helping another and the waiting line is not managed well. The swimming pool closes early, which is inconvenient given that this is an overnight airport hotel. The room is nice and clean on par with other Novotel properties around the world.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Novotel Hotels

Helpful?
1 Thank 3CuteVagabonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review, 2 July 2014
Dear guest,
Thank you very much for your feedback. Shuttle buses run between hotel and airport every 30 minutes, that’s why it is more comfortable to take a bus, then to go by foot. What for the staff of the Front Desk, I will organize additional trainings for them. Co-ordinated, quick, well-done service is one of our main aims and we do our best to reach it. What for the early close of our swimming pool, every night the special cleaning procedure is done, that’s why swimming pool is not available for the guests. Normally the working hours of the swimming pool are from 7.00 am till 9.45 pm. We look forward to welcoming you back.

Maxim Petrov
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 June 2014

Location is very convenient if you have a flight from Sheremetyevo Airport. The hotel is nice and recently refurbished, I did not like the first room without any view as the window was frosted, but we got another room quickly. The breakfast was particulary good and the dinner was also decent. The only thing I would mention is the attitude of the staff. I understand that the manner is different in Russia, but this is still a four star property and I would like to see smiles, kindness, willingness to help and also English speaking staff. The best service was given by the chambermaid during the stay, who was very helpful and gave us extra bottles of water, tee and coffee. I think this is the fault of the management, who does not give efficient training about how to make the guest satisfied.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cobachka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review, 25 June 2014
Dear guest!
Thank you very much for your feedback. Comments of our guests help us to see what is wrong and to do our best in order to change the situation. What for the staff at the reception, I will organize additional trainings for them. To be polite, helpful, friendly- all this is very important for our hotel. Thanks a lot for pointing out attentive relation from the side of chambermaid. I am also glad that you were satisfied with your room, breakfast and dinner. I hope to have the pleasure in welcoming you back.
Yours sincerely,
Aleksander Darkin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
161 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 14 June 2014 via mobile

Clean, modern decor with friendly English speaking staff. Great location for SVO. We stayed here the night before our morning flight . Hotel restaurant is good. Gift shop expensive. Shuttle to airport provided. Looks like you can walk to terminal because it seems so close but it is not a reality. Nice pool and fitness center. Appreciate the complimentary bottle of water in room. Bathroom modern with terrific water pressure. Very highly recommend this for airport convenience. Nothing to do in area around hotel so check in late if your flight is the following morning. Computer terminals provided for flight checkin but no printers.

Stayed June 2014, travelled with friends
Helpful?
Thank Trazona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review, 17 June 2014
Dear guest!
Thank you very much for such a positive feedback. I am really glad, that you enjoyed your stay with us and had time to try many services. We look forward to welcoming you back with our undivided attention.
Alexander Darkin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Novotel Moscow Sheremetyevo Airport

Property: Hotel Novotel Moscow Sheremetyevo Airport
Address: Mezhdunarodnoye Hwy | Sheremetyevo-2 Aeroport, 3, Khimki 141400, Russia
Region: Russia > Central Russia > Moscow Oblast > Khimki
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 15 Hotels in Khimki
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Novotel Moscow Sheremetyevo Airport 4*
Number of rooms: 493
Official Description (provided by the hotel):
The Novotel Moscow Sheremetyevo is located at Sheremetyevo International Airport, 30 km from the centre of Moscow. This 4 star hotel with refurbished rooms caters to business travelers with six conference rooms and WiFi internet. Relax at the hotel bar and enjoy international and Russian cuisine at Fusion Grill&Bar. Unwind with our pool, gym and sauna. Free airport shuttle and secure parking. 15 Km from the Crocus Expo exhibition centre. ... more   less 
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Also Known As:
Novotel Moscow Sheremetyevo Hotel Moscow
Accor Moscow Sheremetyevo
Moscow Novotel
Hotel Novotel Moscow Sheremetyevo Airport Moscow Oblast/Khimki, Russia

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