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“Fabulous view, Poor Food, Lousy Service”
Review of Esperanza Mansion

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Esperanza Mansion
Ranked #1 of 1 Hotels in Bluff Point
Lexington, Massachusetts
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Fabulous view, Poor Food, Lousy Service”
Reviewed 8 July 2014

Although we have stayed at the Hotel this past 4th of July weekend on a trip to see the family in Rochester NY we decided to travel down to Keuka Lake. We stopped at the Manor to have lunch.

My wife and I ordered a pepperoni and Chorizo flat bread. We received an "Esperanza" signature Flat bread with blue cheese Mozzarella, red sauce, chorizo, pepperoni. Being in a hurry to go to another property on the lake (Snug Harbor) for some drinks we accepted the mistake.

Having a reservation for dinner at the The Esperanza we returned later in the day for dinner.

We were served by the same waitress

My order was again not as ordered and my wife's order "SEAFOOD RAVIOLI" described as five cheese,ravioli, petite shrimp, bay scallops, langoustines, brandied lobster cream was the worst slop I have ever seen on a plate.

The waitress said she forgot to garnish the plate and she said that the chef was new to the restaurant


I'll give another shot at me but only for drinks on the terrace...

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Pat796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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162 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
Rochester, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2014

We loved our room and the view was great. Loved being able to sit on the balcony. Staff friendly. Disappointed with dinner: we were the first couple there but our food was luke warm, crab legs seemed like they were frozen - they were hard to crack, and risotto was sticky. For a mansion I would have liked to have seen more homemade desserts or breakfast items for a nice touch at $200 a room.

Room Tip: We had the pinot noir which was nice
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Decorkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Level Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 2 June 2014

We recently attended a wedding at Esperanza Mansion, overlooking Keuka Lake in the Finger Lake district of upstate New York. it is a magnificent old property that has been carefully renovated and offers the best of old and new. The spaces are gorgeous, the staff is friendly and helpful, and the food is wonderful.

Room Tip: We were guests at a wedding, but others who stayed at Esperanza overnight were very satisfied.
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  • Stayed May 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank dryFlyfisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scranton, Pennsylvania
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 November 2013

Mansion room was beautiful and perfectly made up. Grounds were conducive to relaxing. Food - both dinner and continental were very good. I wish I had paid the extra for one of the front rooms that lead to the balcony. The 5 back rooms were noisy from the ventilation system and no view. Will stay here again. Might try the lodge or splurge on a front room.

Room Tip: Chose front 4 rooms on hall to balcony if you can afford it.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lorifrompa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United States
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 28 October 2013 via mobile

I came with high hopes after seeing pictures. Rooms were rundown, moldy and carpet damp. Told the front desk and they did not respond at all. The bed linens were worn. Food and service mediocre. Will not return despite the lovely setting.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank InteriorDesignProf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Bern, North Carolina
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 October 2013

Last weekend was my sisters wedding. We remember having see the rundown place YEARS before and loved the restoration. While running around helping, I was called to my parents room. My father had forgotten his shirt at home - over 90 minutes away. I quickly went to the front desk to ask where the closest department store and they told me the best. Before I had a chance to leave, a front desk worker arrived at the room with a variety of shirts that had been left behind by guests. We actually found one that fit. Saved us a trio, money and time. Other than that, the food was great, the atmosphere was awesome and the bride was VERY pleased.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, New York
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 October 2013

I was in my best friends wedding over this past weekend.... the mansion and surrounding area was stunning but we had a problem with the service. The bride's dad should have been in the bridal suite but we were not told until that day that he would be moved because of plumbing problems. This put a damper on the brides day a little as we had no place in the mansion to get ready- we had to get ready in one of our rooms in the Inn, which is nice but not very big to fit a whole room of bridesmaids. The front desk was very unfriendly about any questions or comments that we all had for them. She had about 150 guests at the wedding and only had 4 servers and 2 bartenders... once the ceremony was over we all went to take photos- no one asked us if we wanted appetizers or drinks, and this happened more than once.
Food was great and the bride was beautiful but they need to work on who they hire!!

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ahenry2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Esperanza Mansion

Property: Esperanza Mansion
Address: 3456 State Route 54a, Bluff Point, NY 14478-9714
Region: United States > New York > Finger Lakes > Bluff Point
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Bluff Point
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Esperanza Mansion 3*
Number of rooms: 30
Official Description (provided by the hotel):
Since 1838, the Esperanza Mansion has represented the highest level of Greek Revival Architecture in the Finger Lakes region of New York state. It has now been fully restored to its 19th century splendor. Guests may choose from 9 Mansion guest rooms and 21 rooms at The Inn at Experanza. The Esperanza Mansion offers breathtaking views of Keuka Lake and the surrounding countryside, making this the ideal destination for a relaxing Finger Lakes getaway. ... more   less 
Also Known As:
Esperanza Mansion Hotel Bluff Point

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