I had booked this hotel in March of this year as is close to 3 castles and it was a birthday treat for my husband, my review of the hotel then was terrible, due to food, desk managers attitude, and lack of sleep due to being too close to reception and a party that happened to be going on then. I wrote a review as felt this visit was such a major contast to my last visit in May last year for our cousins re union which was absolutely wonderful.
From my review in March I had a personal phone call from the Manager of the hotel, apologising and he said he would definately take my complaint on board.
He was true to his word, hence the reason for me reviewing our stay yet again this May for our cousins re union, he has now changed the menu ( a great improvement) and new staff were present at the desk which was wonderful, they were very friendly and informative, all the cousins were yet again impressed with the service and comfort of this hotel and we are planning to go again next year! I would just like to say a big thankyou to the Manager for the special treatment given to me (as promised) and a big thankyou and well done to ALL the staff. This hotel may need a makeover as some reviews have said, but it is clean and comfortable to the point of being cosy!! very central for visits to castles and Dover ferry crossing.
Food was wonderful we were allowed to order from the bar menu which was varied and very impressive.
If anything could be changed it would be to remove Costa Coffee and have a cheaper coffee shop? WELL DONE, see you again next year!!!
- Official Description (provided by the hotel):
- A modern 4-star hotel set alongside the A2 Dover Canterbury Road. The Ramada has 68 well appointed guest rooms, 2 conference rooms and a Grand Marquee for banquets and weddings. The facilities include the Olive Tree Restaurant, Octagon Bar showing Sky Sports on a big screen, Costa coffee lounge and mini gym. WiFi internet access and car parking are free . ... more less
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- Also Known As:
- Ramada Dover Hotel Dover
- Dover Ramada
- Ramada Dover Whitfield