Whilst travelling through Dover on A20 we were delighted that we'd booked our overnight in the ramada a few miles north of Dover.
Reception staff were fab a really nice warm welcome.... Room was every thing you would except, comfortable and clean.
The hotel is on the side of A2 so not a lot of choice at night for food. However the hotel has a bar and more formal restaurant.
My husband was slightly wary of the Octagon Bar menu .... And suggest that there was a fair chance the fish and chips would be a 'triangle' fish.... More on that later.
We sat a table that was showing signs of last guests spilt drinks. As all other free tables had not been cleared. Total of three tables being used!
I ordered at the bar and then we sat and were entertained, watching the bar man to anything other than clear tables... Displacement therapy at its best. A family of five came in looked at all the dirty tables stood for a few minutes while the barman counted his till float..... Needless to say they walked out.
A supervisor them appeared and seemed to suffer from the same displacement disorder... A bit of paper shuffling before then deciding that the best use of time was to restock the bar.... Cellar door was left open with all the noise
Associated with bar cellars meters from where we were dining.
Fish arrived..... And yes it was a deep fried frozen triangle. We left after an hour.... All Tables still all sitting uncleared.....
A nice hotel ruined by lack of good customer focus. A work force that were working at zero speed... No thought for maximising turnover....no consideration for dining experience....
Ramada your hotel space was all we could ask for however the staff in bar areas were untrained, unsupervised and need a good kick up the b@&£ to think customer!
- Official Description (provided by the hotel):
- A modern 4-star hotel set alongside the A2 Dover Canterbury Road. The Ramada has 68 well appointed guest rooms, 2 conference rooms and a Grand Marquee for banquets and weddings. The facilities include the Olive Tree Restaurant, Octagon Bar showing Sky Sports on a big screen, Costa coffee lounge and mini gym. WiFi internet access and car parking are free . ... more less
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- Also Known As:
- Ramada Dover Hotel Dover
- Dover Ramada
- Ramada Dover Whitfield