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“As Tina said - Simply the best”

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Crown Beach Resort & Spa
Ranked #1 of 4 Hotels in Arorangi
Certificate of Excellence
Greymouth, New Zealand
Level Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“As Tina said - Simply the best”
Reviewed 9 January 2014

Did 5 nights over Christmas in pool suite. The photos on the Crown site do not do the place justice. It was a great room, great service and great place, simply the best.
Have stayed in a few places but none compares to this. From arrival to departure nothing was too much.
For those who moan about roosters and dogs - Rarotonga is an island, where else do you expect these animals to go? If you want American standards such as Dave_Niagara2013 wants, then Raro is not for you. Raro is polite, quiet and busy and welcoming. Dave you ever wonder why Americans get such a bad time overseas, when all some of them (and probably the minority) do is complain, and wish they where at home in the USA - why then travel if you expect the same experience as you would get at home? This island is for relaxing and taking in life, not racing around. Internet is just like dial up - that's a compliment, that's one of the best attractions, it can be hard to stay in touch, but if you go to Raro expecting fast paced computer driven life - forget it.
Only concern I would have is that there is no handrail to get into the pools in the suites - given a lot of baby boomers are doing the spend the kids inheritance trips, you may want to think about the age of future visitors ( and just for safety put handrail into pool suites just in corner by steps and small garden).
Love to come back sometime, just gets confusing looking at Crown site which shows limited vacancies and places like Air NZ and Expedia which show different availability.
So to finish, if you can, get the courtyard pool suites, if not anything, just stay at least once and you will get the island time excellent service and people that Raro is famous for.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank westagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, 30 January 2014
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you enjoyed your stay in the ultra private Courtyard Pool Suite with private swimming pool and outdoor dining gazebo.

Your comment about hand rails to support baby boomers into the pool is noted and appreciated and will be factored into our future development plans.

We are constantly photographing the resort to capture its natural essence & appeal - images will change over the ensuing months.

Availability of rooms will now be managed better since we have integrated our property management system with our online channel manager/GDS. All websites around the world will show exactly the same availability as our own website.

Thank you for staying with us and we hope to see you both again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
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Rating summary
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Traveller tips help you choose the right room.   Room tips (263)
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English first
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 January 2014

We stayed here for 5 nights in early December at a poolside villa. Rooms were clean and very comfortable. The property was great and the staff were always very helpful. Having breakfast included was great and it was always delicious, I just wish the coffee was out a bit earlier. We had dinner at the resort one night, which was was very good. The upscale Windjammer restaurant was closed for the duration of our stay, so I cannot comment on that. there are many other great restaurants within a short scooter ride or a walk. There was a wedding party that arrived near the end of our stay with many young children, which was not a big deal for us (however the property is noted as adults only).

We found when it was windy on other parts of the Island, it was always calm at the resort. Snorkeling is better on other parts of the Island, so we decided to go other locations for that. I was a bit disappointed in the happy hour prices (as many others have previously noted), the $2 off is not a very good deal compared to other locations we found around the Island, so we went elsewhere to enjoy drinks.

All in all a good experience at the hotel and we would come back if another deal presented itself (standard rates are way to high).

  • Stayed December 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Fusionfactor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, 9 January 2014
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you enjoyed your stay in our One Bedroom Villa located near the main pool. We are also pleased to read that you enjoyed your daily breakfasts, as well as your dinners at Oceans Restaurant. We apologise for the late coffees - our team will get this service started as soon as they get in for breakfast service to ensure piping hot coffee for guests as soon as they walk in the door.

Windjammer Restaurant with its modern Italian cuisine was closed for heavy kitchen maintenance during your stay. We are pleased to advise that the restaurant has reopened and is pleasing many diners with fantastic cuisine by Chef de Cuisine Carlo Poli and exceptional unobtrusive service by Aurand and the girls.

We have modified our Happy Hour program by removing the 'buy 1, get 1 free' offer and have replaced it with a general reduction in standard pricing across the menu PLUS a further $2 off each drink during happy hour from 4.30-6.30pm.

We will continue to release special deals for our One Bedroom Villas, so we do hope you take advantage of future specials so we can see you both again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
108 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 6 January 2014

The Crown Beach was recommended to us by friends who had stayed there just a few weeks previously. Though it was a late booking, we managed to get a beachfront room. I had previously stayed in a resort on Muri lagoon, but my wife had never been to Rarotonga. So this was a difficult choice – stay where I’d been previously or go on a friend’s advice.

Well!!!! Thank you to P & D – this was definitely the right choice. The resort is wonderful! The units are very clean and tidy, with some of the villas with own pools recently redecorated. The landscaping of the resort is very tastefully done – it is not overgrown, which I suspect is the reason there were few insects, especially there were no mosquitoes (maybe the time of year or the weather was responsible), but all my life, these little beast have been aware of my arrival and been at the airport to greet me. Here, not a bite! Where would I place the Crown? Possibly not quite at the 5 Star level (we have stayed in 5 Star all over the world and this is not one) but in our opinion, there really are no honest-to-goodness 5 Star resorts on the island – well, we couldn’t find one and we visited a few, with Rumours coming closest to 5 Stars. But without doubt the Crown is one of the top resorts on Rarotonga.

The staff were all awesome – very attentive and eager to please. They couldn’t do enough for us. The ambiance of the place was superb, especially from our room on the beach. We sat on our balcony and watched the sunset every night. There are two restaurants on-site – Oceans and Windjammer – which one to choose? Try both – we ate in Windjammers twice and loved it. Try their saffron flavoured seafood soup – simply to die for!!!!!

Would we go again? If we go back to Rarotonga, the Crown will be the ONLY place we would stay.

Room Tip: We stayed in Unit 4 right on the beach, which is great for a couple. Units 1, 2 and 3, though sold a...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank George C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, 9 January 2014
Kia Orana,

Thank your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you enjoyed the Beachfront Villa with direct access to the sandy beach and turquoise lagoon. 30m to the right of the resort is a fantastic wide open sandy patch that is perfect for swimming. All our guests who have swum in this area have raved about its tranquil swimming quality and excellent sea life.

Our gardens are carefully maintained to ensure bugs don't breed, especially mosquitos and other creepy crawlies.

Our two restaurants offer fantastic dining options featuring pan Australiasian meals at Oceans Restaurant and modern Italian cuisine at Windjammer Restaurant.

Our team of 85 deliver hospitality from the heart: Warm. Unpretentious. Island Style.

We do hope to see you both again, soon.

Best wishes,

Rohan Ellis
General Manager,
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Niagara-on-the-Lake, Canada
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 1 January 2014

By North American standards this place is over-rated.

Specifically:
1. If you attempt to check in before their standard 2p.m. time you will be denied access even if (as was the case when I visited in December 2013) they are less than 50% occupied.
2. They advertise there being 3 restaurants on site even though 1 closed months ago.
3. The furnishings are sparse.
4. The kitchenette only has 2 of any thing --- spoons, glasses, etc
5. They are very protective of their beach towels which they only issue grudgingly and for which they charge $50 if not brought back promptly. The towel would cost no more than $10 new.
6. They insist you use are particular transfer service from the airport even though there are many private taxis at lower cost.
7. There is no accessible beach swimming area. But the pool is very good. However it will be very crowded when the resort is fully occupied.

By Canadian or US standards is no better than a standard Holiday Inn.

Room Tip: Go somewhere else. Ideally to an outer island in the Cook group.
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  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
5 Thank DAVE_NIAGARA2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, 3 January 2014
Kia Orana,

Thank you for your feedback on your recent stay with us. I am pleased to respond to your points raised in your review:

1. Early Check In from 6am (our standard check in time is 2pm) is available for a surcharge of NZD150. This is standard policy in the Cook Islands. If we had space, we would have offered to option to you on arrival early Monday morning. Other guests off the same flight would have paid for an early check in option.

2. Our Tapa's & Cocktail Bar is closed and is only used for special events. Our other 2 restaurants offer fantastic cuisine at reasonable prices; even our local residents are frequent diners at our restaurants.

3. The furnishings in our villas and suites are designed for 2 guests; and 4 guests in our larger two bedroom villas.

4. Beach towels are available from reception and can be exchanged for fresh ones at any time. We apply a temporary bond to ensure towels are returned to the resort and not left at a random beach around the island or in a rental vehicle, resulting in a loss to us. The bond merely ensures that guests return our towels before they check out.

5. Guests are only bound to our contracted airport transfer service if they purchase a discounted package offered by the resort. If guests book direct or via an online travel site, they are free to arrange their own transportation to the resort - including rental cars or scooter from Rarotonga Airport, taxi's, the public bus or other modes of transport. Its all about choice and what guests are willing to pay.

6. We have a fantastic swimming area located 30 meters to the right of the resort - there is a wide sandy patch in the lagoon that is perfect for swimming. Our main swimming pool is large and very popular with our guests.

7. Our lead in room category (One Bedroom Villa) provides comfortable clean accommodation with all amenities to make a great stay. We have a total of 12 One Bedroom Villas; 6 of which have been refurbished; with a further 6 to be refurbished soon. Our other higher room categories provide spacious villas & suites with luxurious appointments and accoutrements.

All in all, we are sorry we did not meet your expectations on this occasion and we do hope you continue to spend your vacations in the beautiful Cook Islands.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Federal Way, Washington
Level Contributor
3 reviews
Reviewed 22 December 2013

The Crown Beach is a fantastic resort and the staff are very courteous. Our stay was very relaxing. The only downfall was that there was a wedding going on and "local Christmas celebrations" that really had a noticeable effect on the quality of service. But still, the service was great, (just an obvious change once the Wedding party showed up). We would stay here again.
However, online publications need to be updated indicating that 2 for 1 happy hour is no longer the case and travellers should check beforehand to ensure that both restaurants are operational. (Windjammer was closed, waiting for a much needed part).

Room Tip: Our courtyard pool suite was very comfortable and private. A one minute walk to the beach and resta...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank mogulranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, 23 December 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you enjoyed the hospitality from our team of 85 who deliver service from the heart: Warm. Unpretentious. Island Style.

Our restaurants do get very busy when groups are booked in for dinner. Once initial orders are taken and drinks delivered to group tables, service levels generally stabilise for the remainder of the night.

Our happy hour 'buy one, get one free' promotion has been removed and replaced with reduced prices across our entire beverage menu with a further $2 off drink options during happy hour 4.30-6.30pm. We are progressively phasing out 3rd party promotions / publications of this change.

Windjammer Il Veliero Restaurant has reopened serving up beautiful authentic modern Italian cuisine by Chef de Cuisine Carlo Poli of Venice, Italy.

We hope to see you again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
69 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 22 December 2013

Service was really nice, the drink on arrival was amazing. Room was really quiet and massive. Loved having our own pool and privacy in the courtyard. The included breakfast was good and everything in the room worked well. Quiet expensive compared to other resorts but we really liked our time here

Room Tip: We stayed in a Courtyard Pool Suite
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  • Stayed November 2013, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank TravelGuyWgtn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, 23 December 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you enjoyed the ultra private Courtyard Pool Suite with high stone walls, private swimming pool and outdoor dining gazebo.

We are pleased to read that you enjoyed your breakfasts at Oceans Restaurant.

Our price points are higher than most resorts on Rarotonga to reflect our unique product with individual villa accommodation; uncluttered pool & beach areas; peaceful & serene gardens & beach settings; beautiful cuisine at our two restaurants; a great deal of amenities & services usually associated with a larger resort; all this and more wrapped up with friendly hospitality from our team of 85: Warm. Unpretentious. Island Style.

We hope to see you again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
perth
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 21 December 2013

Stayed here for a wedding and thought the resort was stunning! The resort has spacious villas in ours, was right on the beach. The view was incredible, staff were friendly and the restaurant was great! The wedding at least from a guests point of view, was well organised. My husband and I will definitely be back. Next time I'd probably book the villa with the private pool.

Room Tip: Either choose villa 1 or one with a private pool
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shortyperth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBR-GM, General Manager at Crown Beach Resort & Spa, responded to this review, 22 December 2013
Kia Orana,

Thank you for your kind words about your recent stay at Crown Beach Resort & Spa.

We are pleased to read that you enjoyed your stay in our ultra spacious Beachfront Villa with direct access to the sandy beach and turquoise snorkelers lagoon.

We are pleased to read that you enjoyed the cuisine presented by our restaurants, especially the beautiful wedding ceremony and reception on the beach at Oceans Restaurant & Bar.

Our Courtyard Pool Suites offer an ultra private option with high stone walls, an outdoor dining gazebo and your very own private pool.

We look forward to seeing you both again, soon.

Best wishes,

Rohan Ellis
General Manager
Crown Beach Resort & Spa, Cook Islands, South Pacific Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crown Beach Resort & Spa

Property: Crown Beach Resort & Spa
Address: Beach Road, Sunset Coast, Arorangi 682, Cook Islands
Region: Cook Islands > Southern Cook Islands > Rarotonga > Arorangi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 4 Hotels in Arorangi
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Crown Beach Resort & Spa 4.5*
Number of rooms: 36
Official Description (provided by the hotel):
The Cook Islands leading luxury beachfront romance resort on Rarotonga's sunset coast...an exclusive haven for only 42 couples. 5 acres of manicured gardens, 100 meters of icing sugar beach, a crystal clear lagoon, 3 restaurants & bars, day spa & beauty clinic, gymnasium, scuba dive centre, conference & business centre, 3 wedding coordinators, 15 swimming pools + 9 spa pools...so much more than meets the eye. ... more   less 
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Also Known As:
Crown Beach Resort And Spa
Crown Beach Hotel Arorangi
Hotel Crown Beach
Crown Beach Resort Rarotonga
Crown Beach Resort & Spa Rarotonga, Cook Islands

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