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“Paradise found.”
Review of Tryall Club

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Tryall Club
Ranked #1 of 1 Hotels in Sandy Bay
Certificate of Excellence
GreenLeadersPlatinum level
tucker81
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Paradise found.”
Reviewed 11 October 2011

We went to Ma' Moura with two other couples and everyone had a wonderful time. The staff was awesome - we had a week without a single worry. Wayne, our butler, made sure everything went smoothly - attentive but very unobtrusive. Jasmine, the chef, did a superb job with every meal & her chocolate souffle elicited signs from everyone at the table. Patsy and Nancy kept the villa clean, freshly decorated with flowers and our clothes were washed & pressed everyday. The pool is centrally located in the villa, so convenient, and was kept sparkling clean by Maurice. The private beach was a quick golf cart ride away & the water was perfect. The beach had a nice cafe as well as an outside shower to rinse the salt away before you lounged on your chaise under your cabana. We were so relaxed that we didn't need a massage but got one anyway and we highly recommend Tiffany. Took day trip to Negril (you must get a driver - Roy was great - the roads & drivers are pretty crazy) and we liked the RockHouse Restaurant at sunset. Skip Margaritaville and Rick's Cafe is okay for drinks and watching the cliff divers.
If you are looking for a tropical getaway that melts away stress and worries this is it. We will be back.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
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Helpful?
2 Thank tucker81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
spf40
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 September 2011

We stayed at the sundance villa. The staff was amazing. The food was delicious. The beaches were clean and the water was warm. August is a great time to go because there was no one else there!! Totally and completely relaxing. I actually teared up when we left.

  • Stayed August 2011
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank spf40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 September 2011

We had the opportunity to stay at Tryall for a family vacation and wedding this past August. Upon arrival, I was immediately impressed with how well the lush tropical grounds were maintained. The golf greens were immaculate. The beach area was well taken care of. Check in was very efficient and the Reception staff was very friendly.

The villa we stayed at was the Xanadu, and TripAdvisor's featured pics are true representations. Travelling with our extended family (2 grandparents, 6 adults, and 4 grandkids), we were so pleased with the size of the villa. It’s open and breezy floor plan and tropical decor in many sitting areas and 5 bed rooms was ample room for all of us. This villa itself boasts one of the most spectacular views of the beach and bay area. It’s charming private pool was the favorite feature of our kids. The villa also had internet connectivity which was important to some of us.

The Xanadu had several golf carts which we were free to use to explore Tryall’s grounds or zip to the beach. Grocery shopping at the onsite commissary was convenient, although we were very comfortable venturing in town to a nearby grocery store. The onsite Kids Club featured daily activities such as face painting and arts & crafts. We took advantage of the onsite Beauty Salon. We also enjoyed having cocktails at the Great House bar.

Finally, what made our vacation so spectacular was the wonderful service that the Xanadu staff provided. Lurlene - is a first class cook and made sure we were all very feel fed. Morris - the butler was so accommodating and set the most gorgeous table settings for our family meals. Karen - one of the housekeepers was extraordinarily friendly and attentive to our needs; Ionie - the other housekeeper, along with Karen, kept our villa spotless. Finally Derrick - the Gardener kept the pool and grounds very well maintained.

All in all, this vacation was nothing short of perfect.
The most memorable family vacation!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank LLVAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 September 2011

This was our first trip to Tryall. We had previously stayed at Round Hill a few years prior. We unfortunately experienced problems from the beginning of the trip.

When we arrived, our housestaff reported that they had not expected our arrival, although Tryall staff had picked us up from the airport. We were then informed that there was no cook for our place in the the Great Villa as she was on vacation. We asked for 2 rollaway cots for our kids for our room. We were not informed that there was additional expense for these per night. The Great House Villa had already been payed in advance with the disclosure of 2 adults and 2 children.

Our housekeeper was very sweet, but told us on numerous occasions that her hours were only until 4:30-- unfortunately we had arrived closer to 5 pm. Our place was cleaned daily, but the bathroom were "stocked" only with one towel to share between the 4 of us. The rest were kept locked in the linen closet.

On numerous occasions during our stay, the A/C broke. Although we informed the manager, it was not fixed until 2 days later-- only to break again.

Our staff required punctual eating, which is difficult for 2 small children. Minimal meals requests were offered to us. My husband had unfortunately needed to bring some work with him on the vacation. At one point, the staff asked him to put his work away so he would eat his meal "on time". This was then followed up with a comment along the lines of, "you shouldn't be working on your vacation." Although minor in comment, on the heels of everything else, this was difficult to tolerate.

The pool was intermittently nice. On our first day, it was not swimmable with the sea of bugs on the surface. There were no staff to attend the pool. No towels were offered. On our last day, the bathroom next to the pool was actually locked.

Midtrip we scheduled an outting to leave the resort. We were not informed of the transportation costs ahead of time. We received inaccurate information about our site as well. A walk in the waterfall is not ideal for little children.

Our stay unfortunately closed with incorrect billing. Earlier they had set us up to leave the day after arrival. We straightened this out immediately and had confirmed our exit day. On the day just prior to our actual departure, we were informed that we were being charged for an extra day. Attempts to straighten it out immediately were difficult as the property manager was in New York. despite us showign the front desk staff the confirmation email we had received. Only after repeated attempts by us, not the front desk staff, were we able to straighten this out. On our way to the airport, we attempted to stop at a restaurant we knew for lunch. It was about a 3 minute drive just past the airport. Unfortunately it was closed. The driver demanded payment for the drive plus the anticipated "wait time" he would have had if we had eaten lunch there. At this point we simply gave him the money to be done with them all.

Highlights of the trip: monopoly game we could borrow. nice beach. Watch out for the golf carts as they barrel down the same tunnel that pedestrians use to walk to the beach fro mthe Great House.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
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Helpful?
4 Thank Connie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RFerdy, Guest Relations Manager at Tryall Club, responded to this review, 2 September 2011
Dear Connie P,

Its is unfortunate that you felt you had to write this review, after your friends you travel with wrote a similar review on July 11, 2011 - to which we have written an apology letter. I was happy to hear from your husband yesterday, after your friend advise him of my communication with them. We are pleased for the feedback - and once again apologize for your experience with us - as you can tell from our other reviews - this is not the norm at Tryall.

Hope you will give us another opportunity to show you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 August 2011

We had our wedding at Tryall in July and our family and friends stayed at both the Karma Bay and Sea Spray villas. It was the perfect choice for a wedding and to spend time with those who are closest to you. The staff at both villas were excellent; especially at the Sea Spray! David, the butler and Delores, the housekeeper were always on top of meeting your every need. The butler, Paul from Karma Bay went above and beyond what was expected by going into Montego Bay to replace our broken vase we were planning to use in our wedding sand ceremony. The food was fabulous although the seafood was a little overdone. The views from these two villas were spectacular.

As for the wedding, there were initial hiccups in communication between the wedding planner, O'Neisha and us, but she sure delivered. The wedding site was made to be exactly what we envisioned with our custom made arch and flowers. Tai Floral did a fabulous job with the flowers but were slow in their responses to us. The minister employed by Tryall could have been more prepared for the ceremony, but he provided us with good giggles. The reception itself was flawless. Set on the Great House terrace, the views of both the sunset and full moon added so much to the evening, with the lights of Montego Bay in the distance. The tables were beautifully set and decorated. Chef Kai created a beautiful buffet that all our guests enjoyed. The bakers also created a cake that was exactly what we envisioned.

All in all, I would like to thank the fabulous staff at both villas, and O'Neisha for seeing to each and every detail and making our wedding an occasion that we will never forget. We will be back again to renew our vows if not sooner!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
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Helpful?
4 Thank talia106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montego bay
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 August 2011

Our Son in law and daughter chose Tryall for their wedding. It was fantastic, the Venue was great, and service excellent, O'neisha did a great job making the arrangements.
This added up to a fantastic Wedding, for friends and Family.
Thanks for making a wonderful memory ,Tryall Team....
Best regards
Conley and Julie Salmon.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank conleysalmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Negril, Jamaica
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 July 2011

I had the pleasure of staying at Villa Lolita - Incredible food, fabulous food and #1 Villa @ Tryall 2 years straight. Great place to spend in the infinity pool or their own gym . Chef Brown is gourmet, presentation is an art to him, wish I could take him home, geez that crab cake and lobster bisque for dinner will be ever on my mind.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank gailnegril
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tryall Club

Property: Tryall Club
Address: 1 Rte. A, Sandy Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Hanover Parish > Sandy Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Sandy Bay
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Tryall Club 4*
Number of rooms: 101
Official Description (provided by the hotel):
An exclusive Caribbean country club resort, spread out over a lush 2,200-acre property on the quiet, pristine north coast of Jamaica.Add an 18th-century Georgian Great House, a celebrated golf course, a state-of-the-art tennis center and a white-sand beach. Complete the picture with 69 villas, all privately owned, tastefully decorated, and fully equipped with a welcoming staff. ... more   less 
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Also Known As:
Tryall Club Hotel Sandy Bay
Tryall Hotel Montego Bay
Tryall Resort Montego Bay
Tryall Club Jamaica/Sandy Bay

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