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“Overmarketed Hotel - Bad service & quality”

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Palmazul Hotel & Spa
Ranked #1 of 1 Hotels in San Clemente
Certificate of Excellence
Sao Paulo, SP
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Overmarketed Hotel - Bad service & quality”
Reviewed 3 October 2009

The plan was to stay the last 3 days of our honeymoon in this hotel. Arriving in the hotel did not mean a warm welcome. It took them 40 minutes to have our first drink ready. Making a proper cocktail was very hard. The fingerfood was horribly fried, fatty stuff. The bar was not used for days and dirty glasses were standing on it. They present their restaurant as being a high class fusion cooking place. Well, the only thing they could serve were shrimps, every time cooked in the same way. A lot of dishes were not available. They have an open kitchen which they better can close immediatelly as you see the cook walking around eating from a big bowl of rice.
Furthermore, the tenniscourt could not be used as it was full of contruction materials. In the gym there are 2 devices of which 1 is totally broke. And their 'Spa' (which they present like that on their website etc) is just 1 room with 2 beds on it.
The rooms are a little bit 'kitchy' and some maintenance is needed.
The location is great, right at the beach but the quality and service of this hotel is bad.
We left after one night.
On top of all we both heavy stomoach problems 1 days after we left and it took almost a week. I would not be surprised if this was caused by the food...

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4 Thank Thijs-NL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palmazul Hotel & Spa

Property: Palmazul Hotel & Spa
Address: Av Quito s/n | a 500 metros al norte de calle principal via punta Bikini, San Clemente, Ecuador
Phone Number:
Region: Ecuador > Manabi Province > San Clemente
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in San Clemente
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Palmazul Hotel & Spa 4*
Number of rooms: 16
Official Description (provided by the hotel):
At Palmazul Artisan Designed Hotel & Spa, a sun-kissed shoreline awaits right outside your window. Enjoy service that seems to read your mind, and indulge yourself in our superb Cocomar Restaurant and Arena Spa. Palmazul Artisan Designed Hotel & Spa welcomes you with beautiful gardens and a mix of distinct architecture that blends seamlessly with nature. The rooms are decorated not only with products made by Ecuadorian Artisans; but also with a sumptuous view of the sea; as well as having a mini-bar, balcony, elegant faucets, and amenities from L´Occitane. The hotel also boasts a semi-Olympic pool, bar, hammocks, tennis court, and exit directly to our private beach. ... more   less 
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Also Known As:
Palmazul Hotel & Spa Ecuador/San Clemente

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