No-one can fault how beautiful the environment is both inside and outside this establishment but the quality of service has much to be desired.
I booked a week in advance for a 50th birthday tea and the manager assured me that they would take care of everything. I specifically mentioned that most of the ladies would want a cappuccino and could there be a selection of cakes for tea. This is what I found on arriving on the day:
1. The coffee/ cappuccino machine was broken. No plunge pots or the equivalent was to be had as they didn't have any! The option was instant coffee
2. The choice of cakes in the coffee ship had much to be desired - leftovers from the weekend eg 1 slice of bar one cake; 1 carrot muffin; 2 choc cup cakes; no tartlets and so it went on. When asked when the fresh stuff was arriving the reply was : "Sorry, no cake deliveries on a Monday".
I was extremely disappointed and felt totally let down. The manager did apologise but the damage was done!
3. The special birthday cupcake I was told was part of the 'special' gesture for the birthday girl never materialised.
Add this to the disastrous family Christmas lunch at Makaranga two years back, recent bad experiences I've heard from others and reading some of the stuff on this page, leaves me mystified as to why this establishment still has a 4 star rating!
- Official Description (provided by the hotel):
- Makaranga is set in a tranquil 30 acre garden located in the subtropical village of Kloof within the Valley of a Thousand Hills, 25kilometres from Durban, KwaZulu Natal. Makaranga is a luxury accommodation and conference venue where guests can enjoy friendly service and superb cuisine. Day visitors are welcome to enjoy a walk in the garden followed by refreshments on the terrace. Our philosophy at Makaranga revolves around providing an opportunity for enjoyment as well as rejuvenation for all visitors. The lodge boasts an outstanding art collection and guests can wander numerous pathways through the garden to admire the Shona and Italian sculptures. Accommodation is en-suite, individually furnished and extremely spacious. Full facilities are available for those who are mobility impaired. ... more less
- Reservation Options:
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- Also Known As:
- Makaranga Hotel Kloof
- Protea Hotel Makaranga Garden