Our two day short break was booked via Booking.com. The hotel did not in our opinion live up to its rating or reviews in a number of key areas. There were many positive aspects of our stay however, the staff were friendly, particularly the waiting staff in the restaurant on both evenings, the bar had atmosphere and the food very good with a varied menu. The location is also good. The price paid for B&B did not match our expectations nor reach a standard comparable with our experiences at other hotels with a 3 star rating. Our room was in need of updating, the curtains had hooks missing causing them to droop and look shabby. The room generally had a 1970s feel to it, with a pink padded headboard, ornate glass wall lights as bed reading lights and an old wardrobe and dressing table. The power points for the TV and kettle seemed to be an extension from an extension within the wardrobe and routed under carpet which is far from ideal. The en suite bathroom had a bath with a shower over but it was almost impossible to regulate the temperature of the shower. There was no shelf or other place to store toiletries. The lock on the bathroom door was hanging loose from its mounting and the hook on the back of the bathroom door was missing. Our main criticism however was in respect of general housekeeping. While making no criticism about cleanliness, we noticed that the teapot contained tea on our arrival and remained so throughout our stay. On the morning of the second day we left wet towels in the bath for replacement as we had no method of drying them. When we returned later in the day we found that the wet towels had been removed from the bath, folded and while still wet placed on the radiator which was turned off. We enjoyed our much needed break with friends but found the hotel slightly disappointing and it is unlikely that we would either recommend it or return.
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- Also Known As:
- Wye Valley Hotel Tintern, Wales