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“Dubious reservation system” 1 of 5 bubbles
Review of Holiday Inn Express Affoltern Am Albis

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Holiday Inn Express Affoltern Am Albis
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Dubious reservation system”
1 of 5 bubbles Reviewed 25 July 2014

Despite having made a guaranteed
reservation months ago the hotel manager decided to cancel just hours
before I made to the hotel. After having flown in from phoenix with
family of 4 this was a huge problem. The staff did not have any
details of alternate arrangement. I paid 150 USD just to get to the
hotel from airport.

Finally after 1 hour of confusion I contacted booking.com only to be
told that an alternate hotel was arranged for same price. The location
was not ideal. Finally the hotel staff decided to provide me the room
after one of guest checked out at 11:00 pm.

Highly greedily management. I found other guests struggling with over booked rooms

Room Tip: Cost of transportation from airport to hotel is 150 USD
See more room tips
  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Rohid D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Affoltern Am Albis, responded to this review, 11 August 2014
Dear Rohid D,

Thank you for your review regarding your recent stay at Holiday Inn Express Affoltern am Albis. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

125 reviews from our community

Traveller rating
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    55
    8
    5
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brussels
Level Contributor
87 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 bubbles Reviewed 11 July 2014

This recently opened hotel (October 2013) offers clean and welcoming rooms, a large reception/breakfast area and wi-fi available everywhere. What’s more, the location is excellent, near the highway, and has an underground parking.

Other positive point, the breakfast (included in the price) was really good with bread, croissants, eggs, ham, cheese, etc. No extraordinary buffet (no scrambled eggs nor bacon and other preparations), but simple and tasty.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank PHV009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron R, General Manager at Holiday Inn Express Affoltern Am Albis, responded to this review, 20 July 2014
Dear Guest

thank you very much for your positive feedback. We are constantly working on increasing our service and to serve our guests as good as possible.
Looking forward to welcoming you back with your next "stopp".

yours sincerely

Ron Richter
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

Near the station in Affoltern with trains to Zurich and Zug, this hotel has only the basics of comfort, but the rooms are good. Beds really comfortable and the blackout curtains are great in summer. The rooms have generous as are the shower rooms.

Room Tip: No noise from outside
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  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Madeleine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron R, General Manager at Holiday Inn Express Affoltern Am Albis, responded to this review, 20 July 2014
Google Translation
Sehr geehrter Gast

wir freuen uns, dass Sie sich bei uns wohlgefühlt haben und würden uns freuen, sie bei Ihrem nächsten Aufenthalt wieder bei uns zu begrüssen. Bis dahin wünschen wir Ihnen eine angenehme Zeit und einen schönen Sommer.

Mit herzlichen Grüssen

Ron Richter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 15 June 2014

Location: At Affoltern am Albis ( Small municipality - As good as a village ) - Well connected (Rail & Road ). About 35 minutes to reach Zurich City by Rail. Away from the humdrum of the City. Green.

The front Office ( Especially Andre ; who greeted us at the reception) was Very Courteous & Helpful. Excellent service provided throughout our stay.

Room: Was Congested with no space to move around. But was clean and comfortable. Good View.

Food: We had taken the room on the Continental Plan - Buffet Break fast . Good Variety of breads, Fruits, cereals & Beverages.
Service During Breakfast: Poor. The staff at the dining location(next to the reception) were very unhelpful and rude - Maybe, because we were not whites ( The Locals & Whites were being treated nicely ) - Don't know why???

Room Tip: Before booking, please ask for a spacious room - Ask for the dimensions. Take a room either facing t...
See more room tips
  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Vijay V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron R, General Manager at Holiday Inn Express Affoltern Am Albis, responded to this review, 20 July 2014
Dear Guest

we are very pleased that you enjoyed your stay with us and that our service met your expectations. Looking forward to welcoming you again with us soon.

Yours sincerely

Ron Richter
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

As part of my tour itinerary, I stayed in this hotel for 2 nights. Though the hotel is away from Zurich, travelling is not an issues as the railway station is very close by. The rooms are very spacious and comfortable. The view from the room was awesome. The service is pretty good. The Indian dinner served for 2 nights was also good. Continental breakfast served was also good. Hotel provides free Wi-Fi and the network speed was very good.
I definitely recommend staying this hotel if staying in the city is not mandatory.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AmazingTravel8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron R, General Manager at Holiday Inn Express Affoltern Am Albis, responded to this review, 30 May 2014
Dear Guest

we appreciate your positive feedback and we are looking forward to your next visit. Have a pleasant time.

Yours sincerely

Ron Richter
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 25 May 2014

The hotel is located very closed to the train station (Affoltern am Albis). The room is clean and new with big bathroom. The breakfast includes in the room rate and it was pretty good. The free internet is fast and stable. There is a big supermarket (Coop) across the street.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sabaideekrab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron R, General Manager at Holiday Inn Express Affoltern Am Albis, responded to this review, 30 May 2014
Dear Guest
thank you very much for your positive feedback. We would be delighted to welcoming you back soon.

Yours sincerely

Ron Richter
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Navi Mumbai, India
Level Contributor
134 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 bubbles Reviewed 22 May 2014

Good Hotel. Good Rooms. Tea Coffe maker in every room. Helpful staff. Even though it is far from the city yet, the location cannot be faulted as travelling anywhere is pretty easy. They provided us with Indian dinner in the evening and the food was outsatnding in a foreign land. Ample space in the room to move around and to keep ur luggage conveniently. Loved the hotel.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sumitaaryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron R, Manager at Holiday Inn Express Affoltern Am Albis, responded to this review, 26 May 2014
Dear Guest

thank you for your positive comments. We are pleased that you enjoyed foreign different experience even travel to switzerland :-)

We are looking forward to welcoming you back soon.

Yours sincerely

Ron Richter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Affoltern Am Albis

Property: Holiday Inn Express Affoltern Am Albis
Address: Obstgartenstrasse 7, Affoltern am Albis 8910, Switzerland
Phone Number:
Region: Switzerland > Canton of Zurich > Affoltern am Albis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Affoltern am Albis
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Affoltern Am Albis 3*
Reservation Options:
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