Despite having made a guaranteed
reservation months ago the hotel manager decided to cancel just hours
before I made to the hotel. After having flown in from phoenix with
family of 4 this was a huge problem. The staff did not have any
details of alternate arrangement. I paid 150 USD just to get to the
hotel from airport.
Finally after 1 hour of confusion I contacted booking.com only to be
told that an alternate hotel was arranged for same price. The location
was not ideal. Finally the hotel staff decided to provide me the room
after one of guest checked out at 11:00 pm.
Highly greedily management. I found other guests struggling with over booked rooms
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