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“great place to stay” 5 of 5 bubbles
Review of The Segara Suites

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The Segara Suites
Ranked #14 of 30 Hotels in Tanjung Benoa
Certificate of Excellence
Jakarta, Indonesia
1 review
“great place to stay”
5 of 5 bubbles Reviewed 22 February 2014

we stayed there for 3 nights last week. the condotel were very big and comfortable. we chose the 2 bedrooms condotel. they had big bedrooms and bathrooms (each bedroom has their own bathroom). the staffs were very friendly and they cooked breakfast for us in our room. we also could cook our own food (instant noodle or whatever we want), they had a very well equipped kitchen. we had a good view for Tanjung Benoa beach since the beach was located exactly behind the condotel. we had a pleasant nights and we are looking forward to stay there for the next trip.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EDDY S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager-homms, Manager at The Segara Suites, responded to this review, 4 April 2014
Dear Eddy S,

thank you very much for the review and we are glad that you like our room, location and the service of our staff.

We will keep improving so that we can serve you even better on your next stay

Regards
HOMMS Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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185 reviews from our community

Traveller rating
    75
    73
    26
    9
    2
See reviews for
99
32
6
1
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Russian first
  • Swedish first
  • Any
English first
Melbourne, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 28 January 2014

The apartments are very big and comfortable, there were 5 of us in the 2 bedroom and it was great, loads of room. The views from the balconies are really nice, over the beach and sunrise at one end, and over the town and sunset at the other.
The staff are terrific here, super friendly and very helpful.
A really nice and peaceful place to stay.

Room Tip: Penthouse was magnificent
See more room tips
  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Astiti G, Manager at The Segara Suites, responded to this review, 4 April 2014
Dear Joy_of_Nature

Thank you very much for your comment and we are happy that overall you have enjoyed your stay in our exclusive property. In regards to the room rate, we would like to clarify that it is really depend on the period of your stay, as most of the hotel now are applying rate based on overall demand in Bali, and the price range is quite different from one date to another.

Yes, we are targeting 5 star service, size of the room and views, but in most of periods, our price could be below 3 star hotel. Please kindly monitor the price movement.

In anyway, please contact us to know the best rate available on any particular period. Meantime, we are looking forward to welcoming you back to our property.

Regards
Astiti
HOMMS Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 28 January 2014

2 bedroom apartment is really large with an excellent view of the ocean. Staff are very friendly and helpful - tried to accommodate all our requests. Kitchen is well equipped. You may walk down to the nearby Ramada hotel to get a free hourly shuttle to Bali Collection mall.
Room and pool need more maintenance. Small property, small pool. Set breakfast without much choice. You may find a few things rusted or stained.
Overall, the room price is like of a 5-star hotel, but it's really more like a serviced apartment. We saw a "For Sale" banner on one of the apartments.

Room Tip: Ask for apartment facing the beach, and on upper floors, definitely not in ground floor.
See more room tips
  • Stayed January 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joy_of_Nature
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Astiti G, Manager at The Segara Suites, responded to this review, 4 April 2014
I am sorry that somehow I mixed up my review with the one from Paul F above.... but anyway , we thank you very much for staying at The Segara Condotel...

Regards
Astiti
HOMMS Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 8 January 2014

Stayed there last mid December. Location far from town and beach is not recommend for swim. Breakfast almost the same everyday. But the staff was very helpful and friendly. Had a pleasant holiday and might visit again.

  • Stayed December 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank malmt2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Astiti G, Manager at The Segara Suites, responded to this review, 22 January 2014
Dear Malmt2011,

Thank you very much for your review and we are glad that you enjoy the service from our staff, we will keep improving and will try even better to service you on your next visit to Bali.

Please let us know whenever you plan to visit us again.

Regards
Astiti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, NSW
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 29 December 2013

The staff were very lovely. The two bedroom apartment was great. Very very large with huge living room, great king size beds and great big ensuites in both rooms. Pool was nice however slight construction with the gazebo. A little bit out of the way, however still walking distance to some good restaurants, pool clubs and resort bars. The staff made the trip - very lovely!

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BrieSydney_NSW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Astiti G, Manager at The Segara Suites, responded to this review, 3 January 2014
Dear Brie_Sydney_NSW,

We are happy that you like our hotel especially the 2 bedroom suite., and we are sorry that the pool Gazebo that was renovated was not ready when you stay, NOW they are all ready and the entire pool area look even better. Looking forward to welcoming you back on your next trip

Regards
HOMMS Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, null, Singapore
Level Contributor
4 reviews
3 hotel reviews
3 of 5 bubbles Reviewed 21 November 2013

1) far from town
2) stains towels, almost every towels that they provide, have stains on it, not really big stains, but range from sgd 5 cents to 20 cents size (looks like rusty stains)
3) used bathroom amenities placed in room for new guest (thank god I have my own ones)
4) a lot of items missing from the room (slippers, dental kit)
5) room was badly maintain
6) room cleanliness certainly have lots of rooms for improvement. (if we didn't requested for slippers, I think my feets will stain the bed)

Although there's many bad points mentioned above, but the staffs here are really friendly.

  • Stayed November 2013
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WanNi89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Astiti G, Manager at The Segara Suites, responded to this review, 3 January 2014
Dear WanNI89,

We are sorry if your holiday in our property was not match your expectation. In this opportunity, we would like to respond on your comment that probably could be beneficial on your next visit to Bali ( and if you give us a chance, to stay at The Segara )
1. Hotel that located in Beach area would definitely quite far from Denpasar town, as the city is approximately in the middle of south Bali. However, with the toll road that available starting October, the time to travel to the town is only around 30 minutes now.
2. We are sorry if the towel from the outside spa was not as clean as our standard, but for this, we have ensured a different spa partners that matched our standard.
3. The comment of bathroom amenities ... this is first time we heard, but definitely we will take a lok on this
4. We are sorry if our guest directory/letter was not visible enough so that you did not aware that some amenities was available on request. We do this as part of environment program, but off course when guest need it we will provide
5/6. Comment about the room... we will take a look on this, but we are sure that we could pay attention more and match your need if we know your concern while you were in our hotel.

In anyway, we would be pleased if you could give us a chance to change your perception on our hotel.

Regards
HOMMS Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bien Hoa, Vietnam
Level Contributor
122 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 6 November 2013

I only booked this room because we got a great deal through Groupon. Everything was very clean. The room looked exactly like the pictures on the website. The staff were friendly and accommodating. The only reason I'm not giving it a 5 is because there was some construction going on by the pool. The pool itself was very nice though. The hotel also sits right off the beach, which gives you access to all the water sports. I thought the beach was overcrowded, but there was a really nice beach a short taxi ride away.

There are plenty of restaurants to choose from around the hotel as well. Some of the restaurants will even come pick you up free of charge.

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kitovu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Astiti G, Manager at The Segara Suites, responded to this review, 3 January 2014
Dear Kitovu,

We are happy that you have enjoyed your holiday in our hotel. I am sorry that during your period of stay, we were just upgrading our pool gazebo in order to provide even better facilities to our customer. Now, the Gazebo is finished and off course giving a more beautifull looks to the entire pool area. And they are waiting for your next visit to The Segara on your next holiday......:-)

Regards
HOMMS Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Segara Suites

Property: The Segara Suites
Address: Jl. Segara Windu no. 1 | Pratama, Tanjung Benoa 80361, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Tanjung Benoa
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 On the Beach Hotel in Tanjung Benoa
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Segara Suites 3.5*
Number of rooms: 26
Official Description (provided by the hotel):
Exclusive boutique condotel right on the Beach of Tanjung Benoa, with all suite type of accommodation offering spacious 1,2 and 3 bed suite. Right in the centre of the Famous watersport of Tanjung Benoa and offering a wide variety of local restaurant in a short distance. ... more   less 
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Also Known As:
Segara Condotel Hotel Tanjung Benoa
The Segara Suites Bali/Tanjung Benoa

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