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“Excellent Villa and Service”
Review of Puri Tirta Villas

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Puri Tirta Villas
Melbourne
Level 5 Contributor
64 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Excellent Villa and Service”
Reviewed 14 May 2014

Wonderful villa everything was excellent. Very professional service on arrival with Mrs Eetna and all through our stay, there was nothing they would not do for us. Our Butler Oka was exceptional he went out of his way to help us with everything even to going and getting food for us. Breakfast cooked fresh every morning and very very delicious. House keeping Kadek was lovely. Our driver Youdi was fantastic. He was on time every day we needed him and took us to great local eateries that had amazing food, he was an absolute gentleman. I would have to say it is a little bit out of the way and could be a bit daunting for some travellers. A perfect place to relax and do totally nothing. It was a bonus to have the use of the car every day as you do need it to get to places. Loved our stay. Thanks again.

  • Stayed March 2014, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank MIA01Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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64 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Russian first
  • Any
English first
Chemnitz, Germany
Level 1 Contributor
4 reviews
Reviewed 6 May 2014

We stayed for one week and it was absolutely amazing. The villa and the service was far beyond our expectations. Espectially the service of our own car + driver (Mr Yudhi) was a very welcomed but also the houskeeping and breakfast was extraordinaire.

  • Stayed April 2014, travelled with friends
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    • Location
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Review collected in partnership with this hotel

Helpful?
Thank andreaska803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shenzhen, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 April 2014

Quality! Everything is excellent. The reason why we choose this villa was the sunset view and the services, and we were correct, the quality of the services we received was above our expectations.Thanks to the Manager Mrs.Etna and Butler Ms.Diah & Ms.Gek.It was a great feeling to stay in the villa and enjoy the swimming pool and other facilities, the service we received was tailored to us, even when we were late check-in in the evening, Ms.Diah & Ms.Gek still took us to join the wonderful parade on Bali's new year eve,and explained the histories and tales to us like a tour guide did.
I strongly recommend it to everyone's special journey with their parents or friends.And we look forward to our stay there again next time!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank EOD-Tech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 April 2014

Just returned from our 1st visit to Bali and i must say the Villa Alamanda was truly beautiful. The pool was amazing the Air conditioner worked so well and the staff well they were fantastic from Oka to Kadek to the Chef that cooked our breakfast every day we can not fault them. Our driver Mr Yudhi was without a doubt the best driver we have ever had while on holidays. he was so helpful and nothing was too much trouble so a pleasure to share our days with him. I can without a doubt say to anyone wanting some lovely accommodation in Nusa Dua stay at Puri Tirta Villas they all look lovely. Thanks again Oka you are a true gentleman.

Room Tip: We stayed in the Villa Alamanda and i think this is the only Villa Mr Yudhi drives for he is amazing...
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Diamondmelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 March 2014

We are a family of 7 including my one year old boy, my wife, my pregnant sister & her husband and my parents over 70 years old. We can only conclude our stay in Puri Tirta with one single word - "SUPERB" and a big smile!

I have been to Bali for a few times and the stay in Puri Tirta is absolutely a fantastic one! We had 11 days for our trip. The original plan was to stay the first five nights in Villa Alamanda of Puri Tirta and then move to another place in Seminyak for the rest of the time. We did not stay in both places before. The first five nights in Alamanda was gorgeous. It was a mistake though to move away from Puri Tirta to the other villa in Seminyak which turned out to be a disaster. Despite being more expensive than Villa Alamanda, everything is just not working e.g. air conditioning, wifi, services ... just to name a few ... After staying in hell for a night, we were luckily able to make the last minute arrangement with Puri Tirta and returned there staying in Villa Sunset for the rest of our trip.

Villa Alamanda has three sizeable bedrooms, a cozy living room, well equipped kitchen and a reasonable sized swimming pool. We all love the Balinese decoration and setup for the Villa which at the same time offer us a high level of comfort. All the facilities are very well maintained. We especially enjoyed the outdoor shower which is available in all the three bedrooms. It might not be the most luxurious setup but the blend between the Balinese atmosphere, high level of comfort and most importantly the truly exceptional services from the staff forms the perfect recipe for our memorial vacation in Bali.

We were very well received by all the staff in particular our butler, OKA. He is super friendly, caring and attentive. He makes our vacation completely hassle free. Each day he would come to us and help us to plan our activities and make all the necessary arrangements for the next day. Besides his diligence, his sense of humor fills our vacation with lots of funs and joys. We are all thrilled with the personalized services. The breakfast is great and is always prepared just in time as per our requested time. OKA is also kind enough to accommodate our special requests. The chief is absolutely talented and is able prepare a wide range of dishes. We ended up in having many of our meals in the villa. The quality of the food is much better than lots of the restaurants outside. The seafood BBQ dinner is definitely the highlight! It is a must-do if you would stay here. Each day around 5pm, the villa also provides a complimentary afternoon tea and snacks. We were surprised everyday with this afternoon delight ... e.g. deep fried banana, cake, rice pudding ...

The complimentary use of the 7-seater for 8 hours per day offers us a great deal of convenience. While we have to bear the cost of the fuel and pay a reasonable over time amount of USD5 / hour beyond the 8 hours usage, we found the arrangement very reasonable. After all, we did not have to utilize the full 8 hours everyday ... but rather making good use of the time staying in the enjoyable villa and pool! We have to especially thank the driver Yuhdi for his excellent services. He was very mindful the conditions of the family (pregnant women, little kid and old aged) and drove very carefully. At the end of our trip, he even made us a handcrafted gift! We can feel that staff working for Puri Tirta really serve the guests with their warm hearts :)

The second part of our stay in Villa Sunset was even better! Firstly, we were greeted with happy faces upon our return to Puri Tirta. Everybody came out to welcome us back with their warm hands. We were extremely happy to have returned to the paradise. Although we had to pay for the premium to stay in Villa Sunset, it was just simply worth it. The bedrooms are similar to those in Alamanda but it has a much bigger living rooms and a huge swimming pool. The pool is right next to the waterfront and is equipped with a Jacuzzi. Lying in the pool and watching the sunset there is amazing - absolutely beautiful! I would even compare that view to the sunset you would see in Uluwatu, Tanah Lot ... Imagine you are holding a pint of beer and watching that amazing view in your own private swimming pool! We were equally amazed with the stunning view of the stars in the sky at night.

This time, we had the chance to utilize the kayak (free of charge) to have our little adventure into the nearby mangrove! It was both fun and good workout!

We thoroughly enjoyed our stay in both Villa Alamanda and Villa Sunset! We look forward to our stay there again next time!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Sing8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vasily_VillaNaBali, Manager at Puri Tirta Villas, responded to this review, 8 April 2014
Dear Sing,

Warmest greetings from Puri Tirta Villas!

It was a pleasure to welcome you and your family in our villas and great to know you had pleasant experiences. Thank you very much for rating us with 5 stars :) and for posting this positive review.

It is good to know you had a wonderful holiday in our villas. Thank you for mentioning our Butler Oka ( Mr. Jackson), he will get a recognition for extending excellent guest services for you.This is really what it is about: to make our guests feel relaxed and they can recharge their batteries and bring home memorable experiences.

We are looking forward to welcoming you again in our villas for another memorable holiday. Do not hesitate to contact us again if you need any assistance on your next booking.


Hope to see you again at our resort in the future.

Best Regards,

Puri Tirta Villas Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 March 2014

This villas are expensive but very calculative everywhere. In Bali, hire a car for 10 hours should be less than 40 dollars,including everything. The hotel provides a car, but only 8 hours, you need to pay for the petrol , maybe I should take my petrol away after leaving the car. and had to pay very expensive extra for extra hours. They can cook, but the price for cooking only is even more expensive than in restaurant. They have outside bathroom without cleaning at all. They require extra 3%fee for credit card. They have you credit card and passports, they still require 500 dollars cash, I really wonder why.I am just check in. I will poster later if anything else.btw, 3 rooms in the villas can not take shower at the same time, and the water is chilly.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Haili H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vasily_VillaNaBali, General Manager at Puri Tirta Villas, responded to this review, 8 April 2014
Dear Haili H,

We appreciate time you spent to write a review. However, here at Puri Tirta villas we feel confused about what to say...

Yes, despite other hotels, every of Puri Tirta villas provided with complimentary car and driver included in rate. This is very convenient to arrange short and long trips and you pay only petrol fee which is I believe much lower than taxi hire. The price for extra hour is IDR 50,000 per hour (a bit less than 5 US dollars). Just to compare, the price of taxi hire in the street is IDR 175,000 per hour (it is increased after prices for fuel risen up during the recent year). A good bonus for you our drivers are professional drivers working under professional supervision. Whatever place you want to go, they know how to find it, or they know to whom they can call to find that place (otherwise sometimes you need to show direction to your driver on your own).

We also provide complimentary airport transfer for 6 people which in real life would cost you minimum 50 US dollars each way by two cars (as one car is not enough for 6 people).

There is no price for cooking but chef's fee only plus you pay for ingredients by the cost (which you can check as chef is happy to provide shopping bills). No 5% or 7% or 10% or 11% service charge and no 10% tax chargeable in most of the places around Bali (I mean, good places, not just road side stall). If you add 15% to 21% on top of your bill in the restaurant ordering lunch or especially dinner for 6 people, this tax & service charge things can exceed our daily chef's fee.

And you don't pay anything on top of the price of drinks and cans. Means, our guests may have as many Coca-Cola and Bintang beer as they want without paying any mark-ups on top - just by the cost from the local shop.

In term of 3% bank fee. Since our villa rates are very very competitive (it is less than US$ 700 for luxury 3-bedroom villa on the absolute waterfront with 20-meters long swimming pool with lagoon and sunset views, waterfront bale, flat-screen TV, home theatre, kitchenette, etc., etc) we can not just waiver and include this bank fee in villa rate otherwise we need to increase our rates. Meanwhile, every guest is well informed by guests service manager about this charge before check-in time and you always have a choice to pay by card plus a little processing fee, or we are happy to accept cash payment always without any mark-ups and fees. Even in US dollars, Australian Dollars, Singapore Dollars, or Indonesian Rupiahs.

We request breakage deposit as every of Puri Tirta villas is a private property means someone's home. We have to take care of it and make sure every house is returned back to the owner in the same condition it was rented. This is normal practice in all around the world. We never use breakage deposit money for our purposes, they are normally sealed into envelope and placed inside safe box to make sure you will have your banknotes back on departure. We don't limit our guests what currency they choose to provide breakage deposit so we don't bother you asking to exchange into dollars or rupiahs. Just your local currency is mostly fine.

Meanwhile, thank you very much for pointing our attention to the water issue. We already checked personally this concern and regret to inform we didn't find any problem with water pump or water heaters either. However, we will keep monitor this situation to make sure our guests always provided with a lot of clean and hot or chilled water in shower and bathrooms.

Again, thank you very much for your review. We do apologise if we couldn't fulfil some of your expectations about your stay in Puri Tirta villas. We are very sorry that you stayed in waterfront villa Selamanya and you didn't find the water and sunset views marvellous, that you didn't take cruise on speed boat, didn't use our kayaks or bicycles. We also sorry about you probably were not happy about to have massage in privacy of your villa chilling down in the waterfront bale and listening to the waves and bird songs.

If you are interested to come back and experience all pleasures you missed, please don't hesitate to contact back to our reservation team and we are always here for your memorable and pleasant holiday in Bali!

Oxana Nikulina
VillaNaBali managing partner
on behalf of Puri Tirta villas crew, owners and the management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
singapore
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 February 2014

In FEBRUARY 2014 my family and I rented the VILLA SELAMANYA ,Puri Tirta Villas, Bali. for 5 nights.
I have traveled and stayed in many resorts and villas over the years but none have come close to this one.
The place,the service,the privacy.the warmth of the staff and the amazing sunsets were off the scale!!!.
From start to finish we had a vacation that in my book is unmatchable so all we can do is keep going back now we have found this location and vacation!
If you looking for the best don't consider the rest! just take my word and see for yourself.
YOU WILL NOT BE DISAPPOINTED.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel

Helpful?
2 Thank spencer8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vasily_VillaNaBali, Manager at Puri Tirta Villas, responded to this review, 10 March 2014
Dear Graham and Family,

Warmest greetings from Puri Tirta Villas!

Really appreciate your trust and amazing review, your kind words about our villa, staff and service will motivate us more to provide our very best for guests.

We heard that you are planning to come back on December? Do not hesitate to contact us again if you need any assistance on your next booking.

Puri Tirta Villa Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Puri Tirta Villas

Property: Puri Tirta Villas
Address: Jalan Setra Gandamayu Iii | Banjar Tengkulung, Tanjung Benoa 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Tanjung Benoa
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 16 Speciality Lodging in Tanjung Benoa
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Puri Tirta Villas 4*
Number of rooms: 5
Official Description (provided by the hotel):
Puri Tirta is a complex of 5 privately owned villas on the shore of a peaceful ocean lagoon. Villas Sunset and Selamanya enjoy the waterfront setting while villas Cantik, Cempaka Alamanda have ocean view from the first (upper) floor. There is a private pier with motor boat and kayaks. Water sports center is close by. Every villa hosts 3 bedrooms with en-suites, own living room, garden and pool. The villas are serviced by the team of 23 staff. Security is 24/7. WiFi Internet. Every villas comes with a car and driver. ... more   less 
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Also Known As:
Puri Tirta Villas Bali/Tanjung Benoa

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