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“Excellent hotel can't wait to come again.”
Review of Novotel Bali Benoa

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Novotel Bali Benoa
Ranked #6 of 29 Hotels in Tanjung Benoa
Certificate of Excellence
Sydney, New South Wales, Australia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent hotel can't wait to come again.”
Reviewed 31 May 2014

This hotel is so beautiful. Our room was spacious even with a bath in it and always clean. Breakfast yummy and the staff at the hotel are so friendly and lovely.There is a big pool which looks onto the beach and you cross the road and there is another two pools one being a swim up bar. Can't fault the hotel at all. Nothing is too much trouble .

Room Tip: We stayed in a room which was close to the road but on the left hand side of the hotel. Not too nois...
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kerry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, Resident Manager at Novotel Bali Benoa, responded to this review, 2 June 2014
Dear Kerry W,

Thank you for staying with us, we are very happy to hear that you have enjoyed yourself during your stay with us. It will earn a smile on our staff’s faces when they read your comment on our billboard.
We look forward to welcoming you back on your next Bali visit.

Warmest regards, Estrella, Resident Manager, H1922-OM@accor.com
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2,906 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (466)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
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English first
Jakarta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2014

Everything is so nice in this hotel. Nice service from all staffs at the entrance until check out. The beach side area is clean, fully facilities to pamper me n my spouse, nice pools, nice breakfast, the lobby is simple yet so cozy, the bedroom even old style furnished but so homey, the bathroom is clean, the view over the terrace is so comforting. Nice stay. Thank you Novotel Benoa

  • Stayed May 2014, travelled as a couple
    • Value
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Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Lydia I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, Resident Manager at Novotel Bali Benoa, responded to this review, 1 June 2014
Dear Lydia I,

Thank you for staying with us at Novotel and for writing such a wonderful comment about us. The staffs are very happy to hear that you have enjoyed your stay and that we have fulfilled your expectations. We look forward to welcoming you back to your in Bali soon.

Warmest regards, Estrella, Resident Manager, H1922-OM@accor.com
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Victoria
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 May 2014

We booked the Novotel on the basis of other reviews but were a bit disappointed. The pool is nice and the outdoor areas are good too, but the rooms are getting pretty dated and need some upkeep. Our family suite had a leaking roof and lots of half-repaired water marks. The bed was really uncomfortable. This water marks and repairs were the same in the beach terrace room that we moved to for our late checkout on our last day. The playstation in the kids room had a TV from the 90s and a lot of the games were in black and white. The buffet breakfast is fine - your usual Western spread of everything you could want but having stayed in Seminyak we didn't think the Novotel's was as good. We ate at the hotel one afternoon for lunch and it was very average so ate out on every other occasion. The beach is ok but not particularly clean. Kids club was good and our 2 kids liked that for a few hours. Overall it is fine, but it's not luxury and it's nothing super special. I felt like the service we got in Seminyak and Ubud was much better and far more sincere. Be careful with the transfer service to the airport too - we booked and paid through the Novotel but once we got driving the driver tried to claim it would cost us more for the toll road! We just said no that was not the deal, but it certainly seemed like he had tried that one before (and gotten away with it!).

Room Tip: room 240 is probably the best family suite.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank warmwinterVictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, Resident Manager at Novotel Bali Benoa, responded to this review, 1 June 2014
Dear WarmwinterVictoria,

Thank you for staying with us and for writing your feedback. We are sad to hear that you did not enjoy your stay with us in Bali. We thank you for your insight, I am personally looking in the matter and will be rectifying the above issues with the team. On behalf of the whole team member I would like to apologize that our service fell short from being sincere in your eyes. We do engage in a third party driver to send some of our guests when we do not have enough staff, I thank you for your feedback and will ensure that they are made aware of this and that it does not happen to any other guests in the future.
We do hope that you will give us another change to show our normal standard that should have been offered to you and your family during your stay here.

Warm regards, Estrella, Resident Manager, H1922-OM@accor.com
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Windsor, United Kingdom
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 28 May 2014

Stayed in a Pool Villa for 5 nights in April 2014. Fantastic outside space under the veranda with fridge, coffer maker, media etc, plus room for loungers and of course the pool all in a private walled garden. Staff very friendly and helpful. Nice touches with the fruit, drinks and afternoon tea delivered daily to the villa.

Main pool area very busy and beach area pretty small and not exactly stunning. Restaurant adequate for lunch although best to stick to Asian food (although Pizzas were decent too)

Overall hotel has quite a lot of rooms in not that many acres - glad we had the villa and private space we had.

One tip I would have is that we were originally dropped off by the airport Taxi at the wrong Novotel so make 100% sure that everyone knows which one you're staying in!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank SimonFLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, Resident Manager at Novotel Bali Benoa, responded to this review, 29 May 2014
Dear SimonFLD,

Thank you for staying with us in Bali, we are delighted to hear that you have enjoyed your stay at our Villa. Our apologies that you were unsatisfied with a couple of things, your feedback is valuable to us and we shall try to improve on the areas that were lacking.
There are indeed 2 Novotels in Bali, one is located in Nusa Dua whereas we are located in Tanjung Benoa.
We hoped to be able to see you again soon in the near future.

Warm regards, Estrella, Resident Manager, H1922-OM@accor.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Townsville, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 May 2014

Yet again, we found ourselves at the Novotel Benoa for our sixth stay, and most probably, our best yet.

We arrived with 7 friends in tow, all Bali newbies who were immediately impressed with all the Novotel has to offer. As usual, the facilities were excellent, as were the staff, most of whom, recognised us as return visitors.

Whilst the Novotel may not appeal to the younger crowd wanting the party atmosphere that Kuta delivers, it is perfect for families who value the peace, the clean beach, the shops & restaurants all within close proximity and the extraordinary value that the Novotel offers.

The staff is what makes any Company special. I can only say that the Novotel Benoa obviously have exceptional staff who go way above and beyond the normal expectations of hotel staff. The care and willingness to follow up any enquiries was excellent.

Unfortunately for my wallet, we have booked yet again, a trip to Bali for March 2015. There is no question where we will be staying: Novotel Benoa

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1900skipper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, Resident Manager at Novotel Bali Benoa, responded to this review, 29 May 2014
Dear 1900skipper,

Greetings from sunny Bali!
All the staffs are so happy to see you and your family, we are very thankful for your long standing support. We are also delighted to hear that your friends have thoroughly enjoyed Bali during their stay and that they are impressed with us.
I am sure readers would be happy to read about your valuable insight of the island.
Your second home awaits for your arrival in March next year.

Warmest regards, Estrella, Resident Manager, H1922-OM@accor.com
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1 review
Reviewed 27 May 2014

Amazing place !!!

Me & my family having good quality vacation here, u should try !

We will come back here again..................

So many choices that we have here from places, entertainment program, water sport, etc

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tumpak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, Resident Manager at Novotel Bali Benoa, responded to this review, 1 June 2014
Dear Tumpak,

Thank you for your wonderful comment. We are happy to hear that you and your family had a great time at our resort. We thank you for your recommendation and look forward to welcoming you back in the near future.

Warmest regards, Estrella, Resident Manager, H1922-OM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Bali Benoa

Property: Novotel Bali Benoa
Address: Jl. Pratama 70, Tanjung Benoa 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Nusa Dua Peninsula > Tanjung Benoa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Tanjung Benoa
#3 Romantic Hotel in Tanjung Benoa
#4 Top resorts Hotel in Tanjung Benoa
#6 Luxury Hotel in Tanjung Benoa
#6 Spa Hotel in Tanjung Benoa
#6 On the Beach Hotel in Tanjung Benoa
Price Range (Based on Average Rates): £
Hotel Class:5 star — Novotel Bali Benoa 5*
Number of rooms: 187
Official Description (provided by the hotel):
Novotel Benoa Bali is located at the edge of Nusa Dua, overlooking the golden sands of Tanjung Benoa beach. The resort has been created using traditional Balinese architecture which provides a unique atmosphere set within luscious tropical gardens.The hotel has 179 rooms each with a coconut wood interior design and either a balcony or a garden. There are 8 villas designed in a magnificent tropical style, each with a private swimming pool, an open-air living room, a bathroom with a whirlpool and a rain shower, an espresso machine and a spacious dressing room. Moreover, the luxurious 2-bedroom beachfront villa has all of the above facilities as well as an amazing view overlooking the ocean.The resort offers a variety of dining options including a daily theme buffet dinner, a beach restaurant, a pool restaurant and 3 relaxing bars. A daily entertainment program is provided all day through until the evening. Activities are available everyday for children at the Kids Club. Sport facilities include 3 swimming pools with 2 whirlpools, a tennis court and a fitness center, beach activities including volleyball. Specially designed indoor and outdoor beachfront "bale" spa for rejuvenating. Water sports are available nearby. A free shuttle bus gives access to Bali Collection shopping center in Nusa Dua. Parking and Wifi in the lobby area are also complimentary. ... more   less 
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Also Known As:
Novotel Bali Benoa Hotel Tanjung Benoa
Novotel Hotel Bali Benoa
Novotel Hotel Tanjungbenoa
Novotel Nusa Dua
Novotel Benoa Bali
Nusa Dua Novotel
Novotel Bali Benoa Tanjung Benoa

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