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“Wonderful place for a family holiday” 5 of 5 bubbles
Review of Novotel Bali Benoa

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Novotel Bali Benoa
Ranked #6 of 30 Hotels in Tanjung Benoa
Certificate of Excellence
London
Level Contributor
63 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Wonderful place for a family holiday”
5 of 5 bubbles Reviewed 11 March 2010

We were at the hotel for two weeks, the first week for a conference, the second was holiday. The hotel came alive during the second week when it was full of French families taking a winter break. The kids played with a minimum of supervision for hours. Great pool and amenities for children. Just be careful with the midday sun. It is ferocious.
The staff were universally excellent.
I didn't rate the beach cabana though. The standard room we had during the first week, was, to my mind better.
Don't come expecting nightlife. The only sound you'll hear after 10pm is snores!

  • Stayed March 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AdamusLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novbenoa, General Manager at Novotel Bali Benoa, responded to this review, 16 April 2010
We would like to thank you for taking the time to post comments regarding your stay at Novotel Bali Benoa for doing business and holiday.

We were delighted to read that you thought that the staff was “universally excellent” and share all comments with our team to reward the good service and to motivate them to keep up the good work.
We thank you for your reviews about our family friendly atmosphere.

Concerning the beach cabana, we will take into our account for the consideration for doing renovation.

We truly hope you will become repeat guests our relaxing and friendly Novotel Bali Benoa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,834 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (454)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Any
English first
Western Australia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 28 February 2010

The hotel is stunning the grounds, lobby, pool, bar restaurants are all lovely.
The tropical Terrace room is really nice with a great bath big TV good sized bed and lots of space, located on the Posh side of the hotel near the Breakfast area, Gym and Pool.
We got married here and it was truley a lovely experience not a bad word to say, apart from our booking had not been done correctly and when we arrived we had to wait for a room to be made up, some of our family also had a similer experience whether this was due to the Novotel or through the booking agents we don't know.

We also had promotional vouchers which we had to ask them for, if we hadn't mentioned it they would not have offered it.

The Bar and Restaurants have great service fairly expensive but there is a lot of other places to eat/drink very close by, the beach is nice and very close to water sports and has a private swimming area so you don't get harrased like other parts of Bali.

We went in rainy season and was fine, when it rained we either swam in the pool or went shopping, the Spa facilities are also great I had a Facial and Pedicure and it was of a very high standard.

We had a great stay here and so did my family.

  • Stayed February 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Waneta25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novbenoa, General Manager at Novotel Bali Benoa, responded to this review, 16 April 2010
Thank you for taking the time to post a review about your recent visit to the Novotel Bali Benoa. We take our reviews very seriously and appreciate your feedback.
First of all, Congratulations for your wedding… We are happy to hear that your wedding ceremony was successful and lovely.

We are sorry to hear about the check-in process you had and do apologize for the inconvenience. It is always our goal to check-in our guests in a timely manner and we are sorry that our team did not get you into your room quick enough as expected upon arrival.

Thank you again for staying with us and we look forward to hopefully welcoming you back to our hotel in the future, hopefully for your honeymoon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 25 February 2010

Some good aspects reviewed before are true:
1. spacious room. We stayed two other days in holiday inn and found their rooms are smaller than novetel
2. clean
3. breakfast is decent
4. good value of money
Also, it nears the water sports center. very convenient if you plan to do so.


Other not good aspects are also true:
1. the location is not good. the beach is grey and dull at novetel. In comparison, holiday inn's beach has very beautiful sunset view.
2. the service is not so good. we waited our driver to pick us up in the lobby but the driver was late for 30 minutes. we asked the front desk to borrow their phone, and were told we can only use their phone at a rate of usd 0.6/minute. we have to agreed, but even so, the staff was very impatient and implied that we can do so in our room, why bother them. In the end, we have to rush back and forth between the room and the lobby to make the calls, and several minutes local call cost us 6 usd in total. In comparison, found the staff at holiday inn much higher quality and a lot more helpful.
3. the room is a bit smelly.

  • Stayed February 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank wildpippi007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 21 February 2010

We had a wonderful stay for four nights in one of the beach cabanas, it was the highlight of our 2 week trip. Apart from the price of the drinks (beers) the food in the hotel beach restuarant is of better quality and compares in price to the local restaurants out in the street. Buy a bintangs at the circle 7 for about 20,000 rup for a 660mm bottle and slake the thirst before heading down for a meal. Pools and hotel service is very good, beach at this time of year was very dirty with lots of rubbish in the water, still great to have a romantic meal in the beach side restaurant but not for swimming.
The sting comes in at check out time, we were slugged 20,000 rup for using a little container of milk from the mini bar with the supposedly complimentary tea and coffee facilities. Other guests checking out at the same time as us were also complaining about similar issues with the mini bars and other extra charges.
As such a great hotel for a romantic or family holiday but I would recommend paying for all meals in cash and replace everything in the mini bar.

  • Stayed February 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank wellsurv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nanaimo, B.C.
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 19 February 2010

The only hotel in Benoa that had a genuine tropical feeling. Thatched roof buildings,very quaint and peaceful. The hotel has 3 pools all very clean and open 24 hours a day. Not at all crowded. Free shuttle to the largest shopping mall in Bali, the Balli Collection. Great variety of shops and many different price ranges. The service at this hotel was outstanding. We particularly enjoyed eating on the beach under the thatched roof shelter. Meals were very reasonable in price, the breakfast buffet had everything from eggs, fresh baking, waffles, fresh fruits,bacon,sausage, rice, cold cuts, etc . Would definately stay there again. The only drawback is that it is not accessible for a handicapped person , as there are a lot of steps throughout the buildings.

  • Stayed February 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carmicheal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tianjin, China
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 23 January 2010

With my wife, we enjoy our honeymoon here,.

we love the pool, the beach, and the great garden view.

The staff were all kind and helpful.

I will choose the hotel again if i travel Bali next time.

  • Stayed October 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank YangNigel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 14 January 2010

Love this hotel, one of my favorites in the Nusa Dua/Benoa area. The rate is so much more reasonable than most of the other hotels and the establishment itself is really new and nice. Unlike most hotels in Bali, Novotel has plenty of tripple rooms (with King size bed + sofa bed), making it a nice option for families. The traditional Balinese decor is beautiful, giving this hotel a nice and serene ambience. The main swimming pool has a really nice jacuzzi and the 2 other swimming pools provide a more quiet and convenient option for when you don't feel like walking across to the main hotel area. The beach area is very small but clean and definitely swimable with hardly any beach vendors trying to sell you stuff.

  • Stayed January 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cuteicecube
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Bali Benoa

Property: Novotel Bali Benoa
Address: Jl. Pratama 70, Tanjung Benoa 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Nusa Dua Peninsula > Tanjung Benoa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Tanjung Benoa
#3 Romantic Hotel in Tanjung Benoa
#4 Top resorts Hotel in Tanjung Benoa
#6 Luxury Hotel in Tanjung Benoa
#6 Spa Hotel in Tanjung Benoa
#6 On the Beach Hotel in Tanjung Benoa
Price Range (Based on Average Rates): £
Hotel Class:5 star — Novotel Bali Benoa 5*
Number of rooms: 187
Official Description (provided by the hotel):
Novotel Benoa Bali is located at the edge of Nusa Dua, overlooking the golden sands of Tanjung Benoa beach. The resort has been created using traditional Balinese architecture which provides a unique atmosphere set within luscious tropical gardens.The hotel has 179 rooms each with a coconut wood interior design and either a balcony or a garden. There are 8 villas designed in a magnificent tropical style, each with a private swimming pool, an open-air living room, a bathroom with a whirlpool and a rain shower, an espresso machine and a spacious dressing room. Moreover, the luxurious 2-bedroom beachfront villa has all of the above facilities as well as an amazing view overlooking the ocean.The resort offers a variety of dining options including a daily theme buffet dinner, a beach restaurant, a pool restaurant and 3 relaxing bars. A daily entertainment program is provided all day through until the evening. Activities are available everyday for children at the Kids Club. Sport facilities include 3 swimming pools with 2 whirlpools, a tennis court and a fitness center, beach activities including volleyball. Specially designed indoor and outdoor beachfront "bale" spa for rejuvenating. Water sports are available nearby. A free shuttle bus gives access to Bali Collection shopping center in Nusa Dua. Parking and Wifi in the lobby area are also complimentary. ... more   less 
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Also Known As:
Novotel Bali Benoa Hotel Tanjung Benoa
Novotel Hotel Bali Benoa
Novotel Hotel Tanjungbenoa
Novotel Nusa Dua
Novotel Benoa Bali
Nusa Dua Novotel
Novotel Bali Benoa Tanjung Benoa

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