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“Enjoyable stay.. Fantastic Staff”

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Grand Aston Bali Beach Resort
Ranked #5 of 29 Hotels in Tanjung Benoa
Certificate of Excellence
Adelaide, Australia
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Enjoyable stay.. Fantastic Staff”
Reviewed 13 August 2014 via mobile

Just spent 8 nights here with my parents. We had a lovely time. Resort has a lovely pool which we enjoyed. Spent a lot of time around resort eating and never had a bad meal. Spa was amazing, chocolate package was the best. The staff were all very friendly and made the experience that tad better. Grand Aston your staff have done you proud. Room was comfortable and bathroom was huge. Only negatives we had were paying extra to have room till 6.00pm on checking out dat and not having room made, approaching reception they said it won't be cleaned as we were checking out but given we paid half room rate this annoyed me. Also grout in bathroom needs to be scrubbed. I would recommend to my family and friends who want to have a more relaxed break in Bali to stay here as its away from riff raff and you don't get hassled like in Kuta / Legian.

Stayed August 2014, travelled with family
Helpful?
1 Thank jazzie194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandAstonBali, General Manager at Grand Aston Bali Beach Resort, responded to this review, 22 August 2014
Dear Jazzie194,

Thank you for spending time on writing a review on TripAdvisor. Many thanks. We glad that you enjoy your stay during your time in Bali. Apologize if at some points we don’t meet your expectation. Thank you for your appreciation for our staff, we surely will share your wonderful comments to them. Hope to see you again in the near future.

Regards,

Ian Cameron
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (432)
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English first
Sydney
1 review
Reviewed 12 August 2014

Had a great time here for 6 days, friends wedding, great for couples, children, friends. Not a huge night life however we weren't there for that. Bar next door kept us occupied and service everywhere was brilliant.

  • Stayed August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Lizzie888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 8 August 2014

This hotel looks great but there is a huge lack of staff service and hospitality - We almost had to go behind the bar and get our own drinks!
Bali Luna produced the worst meal I have ever had in Bali - it was not edible!
The rooms are ok but it appears the staff don't put a lot of effort in to keeping the rooms clean - just seem to wipe up the surface dirt.
Overall its a shame as this hotel could be amazing! Take a tip or two from the people who run the Peninsula next door to you - they have hit the mark every time we have stayed there.

  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Delene P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 7 August 2014

Have stayed at this property 5 times in the past and had 7 days this trip. The hotel has offered deals on line and with that the occupancy and guest has been negatively affected. Gone are the quiet days by the pool which we enjoyed. Replaced with noisy groups and lots of children playing by the pool. Had trouble booking at the spa on the first night as the deal included a free massage EVERY DAY? What were they thinking? Bitterly disappointed and may never return.

  • Stayed May 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank gannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandAstonBali, General Manager at Grand Aston Bali Beach Resort, responded to this review, 9 August 2014
Dear Gannon,

The period of your stay covered the Idul Fitr holiday here in Indonesia. I am glad we were busy over this period, it is the largest holiday period of the year here, similar in many ways to the western Christmas holiday. It is a time when Indonesian families will take holiday to enjoy this very important time of year for them. We pride ourselves on being a family friendly hotel, it is in the Balinese nature to welcome families and place particular emphasis on enjoying and celebrating children. Having children enjoy our swimming pool is an essential part of what our hotel is, I am sorry if you found it disturbing.

With best regards,

Ian Cameron
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2014

We stayed at this resort for a week in Feb and had an amazing time.
The staff was very welcoming and even gave us a voucher for a massage in their in-house
spa.
The room was very spacious and ours looked out onto the hotel pool.
The breakfast spread is impressive and includes everything from breads, cold meats, eggs
cooked to order, pancakes to a typical balinese breakfast.
The spa was beautiful and serene and the elaborate hour-long massage certainly helped us de-stress.
Loved our stay here and would definitely recommend.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Deepika A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandAstonBali, General Manager at Grand Aston Bali Beach Resort, responded to this review, 9 August 2014
Dear Deepika A,

Thank you very much for your excellence review. We are delighted to hear that you have an amazing time with us. We will share this with our staff as they will be very happy.
Glad also that you enjoy the breakfast and get the advantage to try our spa treatment.
We hope to have you again in the near future.

Regards,

Ian Cameron
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 4 Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 August 2014

We stayed in the resort for 9 days and found very little wrong with it. Rooms are spacious, well serviced and comfortable. Nice track to jog in the mornings along the coastline and you can walk to Bali collection center along this path. Preferred the quieter side of the island and even rented a bike for a day to get around for $6 including petrol, and that is definitely the way to get to Kuta or Seminyak.
My only complaint was the fact that the steam room in the spa was out of order and has been for a week before we got there. No effort was made to explain when it was being fixed.

Room Tip: Sea view is a must!
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank Deon63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 August 2014

we stayed at this resort for a week and had a great time. the breakfast was very good and we enjoyed the location and the privacy of the beach compared to Kuta for example. The shuttle service was very good but took a long time. you would think that they would spend the small 10,000rp to go the toll road and make the trip 15min instead of 30min. the staff were excellent. there was one girl that was standing outside most evenings and she was just so so lovely! the room was quite big. the only let down was that it wasn't very sound proof and we could hear everything that went on in the hallways in the morning. also it was a bit of a shame that the steam room was not available. other than this we had a great time and would definitely recommend. service was great and we spent a lot of the time on the beach chairs. water sports were good too, unsure if they are organised by the hotel but they were called aston water sports. would have liked parasail to be longer than the 4minutes it was.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank ReneeN92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Aston Bali Beach Resort

Property: Grand Aston Bali Beach Resort
Address: Jl. Pratama no. 68x, Tanjung Benoa 80363, Indonesia (Formerly Aston Bali Beach Resort & Spa)
Region: Indonesia > Bali > Nusa Dua Peninsula > Tanjung Benoa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Tanjung Benoa
#5 Romantic Hotel in Tanjung Benoa
#5 Spa Hotel in Tanjung Benoa
#5 On the Beach Hotel in Tanjung Benoa
#5 Luxury Hotel in Tanjung Benoa
#5 Family Hotel in Tanjung Benoa
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Aston Bali Beach Resort 5*
Number of rooms: 187
Official Description (provided by the hotel):
Grand Aston Bali Beach Resort This beachfront spa resort is an ideal retreat to escape, unwind and enjoy peace of mind. The resort's spacious and luxurious, 187 rooms and suites are decorated in a Balinese contemporary style and fully-equipped with modern amenities for uncompromising comfort. The hotel located only 20 minutes away from the airport.The property has four versatile restaurants and three bars serving Western, Asian, Italian and Balinese cuisine to ensure epicurean enjoyment for everyone. The resort features an impressive lagoon pool with a swim-up bar. A large range of water sports activities are accessible right on the private beach. At the Biwana Spa, skilled therapists are poised to restore harmony to the body and soul with a tempting array of massages, rejuvenation treatments and yoga classes. Celebrate a memorable customized wedding ceremony, experience romantic private beach dinners and enjoy the ultimate in indulgence and heartfelt service. ... more   less 
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Also Known As:
Aston Bali Beach Hotel Tanjung Benoa
Aston Bali Beach Resort And Spa
Aston Nusa Dua
Aston Bali Hotel
Nusa Dua Aston
Bali Aston Resort
Grand Aston Bali Beach Resort Tanjung Benoa

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