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“Great hotel with friendly staff”

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Grand Mirage Resort & Thalasso Spa - Bali
Ranked #7 of 26 Hotels in Tanjung Benoa
Certificate of Excellence
Reviewed 8 June 2014

Our first time in Bali we booked through Expedia and choose this hotel from the reviews on tripadvisor. We stay at the Grand Mirage for 16 nights the last two weeks in May. We did not do the all inclusive as we wanted to try other restaurants outside the hotel. The rooms could use some updating as they looked a bit old and new towels would have been nice as they looked like they were as old as the hotel. The staff we quite friendly but we loved the people in Bali as we thought they were the nicest people.

We enjoyed going to the Home Spa just outside the hotel. We also went to our two favorite restaurants (Bumbu Bali & The Glaze) just outside the hotel. Overall we enjoyed our stay at the Grand Mirage and would recommend it.

  • Stayed: May 2014, travelled as a couple
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Thank roblav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Antonio S, General Manager at Grand Mirage Resort & Thalasso Spa - Bali, responded to this reviewResponded 25 June 2014

Dear Mr. Roblav,
It is a pleasure for me to learn that you had a wonderful holiday in our resort. Thank you for choosing us to be at your service.

In regards to the linen quality, I would like to share with you that every 6 months all the linens are replaced with the new ones, which is being done throughout the month of June.

If you would like to book your room for your next holiday, I recommend you to book directly via our website where various inclusions are available such as free Devdan aerial show voucher for minimum 12 night stay with all inclusive.

All the 500 staff and I are more than happy to welcome you again!

Best Regards,
Juan A. Sanchez, General Manager at Grand Mirage Resort and Thalasso Bali

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1,761 - 1,767 of 3,330 reviews

Reviewed 7 June 2014 via mobile

We stayed for 7 nights All Inclusive, very impressed with the resort, service and food. It was our 25th wedding anniversary and they made it a very special occasion. All inclusive was very good value as well.

Stayed: May 2014, travelled as a couple
3  Thank wizzawozza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2014 via mobile

We stayed here back in August for our honeymoon. We had a great time. All of the staff were so friendly and couldn't do enough for us. There is a good mix of places and thing to eat in the all inclusive package. There was plenty to do and excursions easily organised within the resort. Loving a free mini bar too!!

    • Value
1  Thank neilinhosmithinho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2014

Best advice is to take room and breakfast, eat outside the hotel for better food at 20% the price.
Service was brilliant, but like many other guests our sea view was on the ground floor with no natural light and a pool view... my mother was unable to handle the dark room, so we upgraded to a suite on the second floor with actual sea views for $700US for the remaining 10 days. The food was often lacklustre and well overpriced even before the sneaky 21% tax on everything. I heard from other guests that the all inclusive included watersports but there were extra costs on top of the all inclusive for example if you wanted to actually drive a jetski yourself you had to pay extra on top of the all inclusive. Hot water was intermittent and i could have tiled the bathrooms better myself. Sister and Mother has a Thallaso Facial and said it was devine!

1  Thank Jamesbali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2014

for such a large hotel the service is very good
which means the management cares and trains its staff well
Upon checking everything we needed to know was explained upfront in very efficient manner
There were people available throughout the hotel to answer any questions we had
had a free shuttle to take you to town market
Their private beach is very long and wide
They offer all sorts of water activity right on the beach at a decent price
Breakfast has a wide selection (only complain is not having fresh brewed coffee)
Rooms are big and beds are quite comfortable
Layout of the hotel is quite convenient
Pool is big – with lots of sections to keep kids and adults where they want to be
Overall it’s an excellent value and ideal for large family as well as for couples
the only thing keeping them from getting a perfect rating as far as i am concerend
is the deposit you hvae to pay upfront
(which might take up to two weeks to get it back as they told me)
fine as long as there are no surprises

Very well run – again for such a large establishment
Thank you.

  • Stayed: June 2014, travelled with friends
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1  Thank neupaneaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Antonio S, General Manager at Grand Mirage Resort & Thalasso Spa - Bali, responded to this reviewResponded 25 June 2014

Dear Mrs. Neupenaj,

Thank you for reviewing our resort in Trip Advisor. I am more than glad to hear that you enjoyed your stay with us.

Thank you very much for the compliments about our world class service.
I look forward to welcoming you again!

Best Regards,
Juan A. Sanchez, General Manager at Grand Mirage Resort and Thalasso Bali

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Reviewed 5 June 2014

Probably the best staff service I've ever received anywhere in all my travels. Every single person we came across was friendly, and all too eager to please. The rooms were adequate, the building a little on the older side, but the pool was great and the beach was also decent. The all-inclusive option is the way to go!

  • Stayed: May 2014, travelled with friends
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3  Thank Anglqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Antonio S, General Manager at Grand Mirage Resort & Thalasso Spa - Bali, responded to this reviewResponded 25 June 2014

Dear Mrs.Anglqueen,

It is a pleasure for me to learn that your stay has exceeded your expectation. Thank you for your taking time to share your holiday experience in our resort .
I will be glad to welcome you again!

Best Regards,
Juan A. Sanchez, General Manager at Grand Mirage Resort and Thalasso Bali

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Reviewed 4 June 2014

Stayed in the hotel in May for 2 weeks. The hotel is spotlessly clean, very well maintained and the staff are second to none.
For an all inclusive the food was superb
The only fault and it is a minor one is that linen in the bathroom requires replacing
I would not hesitate to recommend this hotel and look forward to returning sometime soon

Stayed: May 2014, travelled with friends
2  Thank sagatraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Antonio S, General Manager at Grand Mirage Resort & Thalasso Spa - Bali, responded to this reviewResponded 25 June 2014

Dear Mr. Sagatraveller,

Thank you for sharing your holiday experience with us. I am grateful to learn that you loved your stay with our resort. We have an eco-friendly program for all linen including that of in the bathroom. There is a towel card that should be placed on the towel if you want it to be changed. It can be changed once or twice a day upon request. I am sorry for the inconvenience and take good note on the linen condition in your room.
I look forward to meeting you again!

Best Regards,
Juan A. Sanchez, General Manager at Grand Mirage Resort and Thalasso Bali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Mirage Resort & Thalasso Spa - Bali

Address: Jl. Pratama 74, Tanjung Benoa 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Tanjung Benoa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Tanjung Benoa
#4 Family Hotel in Tanjung Benoa
#5 Top resorts Hotel in Tanjung Benoa
#7 On the Beach Hotel in Tanjung Benoa
#7 Spa Hotel in Tanjung Benoa
#7 Luxury Hotel in Tanjung Benoa
Price Range: £69 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mirage Resort & Thalasso Spa - Bali 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Grand Mirage Resort & Thalasso Bali is a 5 star Bali resort with a large white sandy beach right in front of the resort. With 380 rooms & suites, including new wing Family Paradise, it is set among beautifully landscaped tropical garden. Rising like a vision from the Balinese sea, it is located on the tip of Nusa Dua beach, Tanjung Benoa, Bali’s watersport center. Prime position only 20 minutes from Bali International airport, the Grand Mirage Resort is the perfect choice for a serene getaway to the Island of the Gods. Grand Mirage offers a whole new class of luxury All Inclusive and room and breakfast packages as well as an almost unlimited choices entertainment and leisure activities for adult and kids including wall climbing, adult water slide, mini water park, indoor and outdoor playground for kids. On top of it, it presents 7 world class gourmet restaurants of which one is available 24 hours, with a wide selection of food & beverage choices. Hotel guests may also enjoy the Thalasso Bali Spa and Aquamedic pool with each spa room designed with its own theme in mind, hosted by professional Spa therapists, giving the perfect relaxation. ... more   less 
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Also Known As:
Grand Mirage Hotel Tanjung Benoa
Grand Mirage Resort Bali
Grand Mirage Tanjungbenoa
Grand Mirage Bali
Grand Mirage Resort & Thalasso Spa - Bali Tanjung Benoa

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