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“Worm on my burger”
Review of La Men Resto - CLOSED

La Men Resto
Certificate of Excellence
Price range: US$2 - US$8
Dining options: Dinner, Lunch, Reservations
Restaurant details
Dining options: Dinner, Lunch, Reservations
Reviewed 23 April 2014

AWFUL!! I took one bite of my burger and when I went to take the second bite I saw a small white clearish looking worm inching around on the outside of my bun, bottom piece. When we brought this to the attention of the staff they took the burger to the back and came out and said they couldn't see the worm. Well duh, you took it off the plate now. They then proceeded to tell us that we had to pay for my husbands meal! DO NOT GO HERE!! The situation was handled poorly.

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    • Atmosphere
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    • Food
2  Thank YYCHarmony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian5758, Manajer at La Men Resto, responded to this reviewResponded 26 April 2014

Dear Sir and Madam

First of all i representive as Manager at LaMen Restaurant beg for your apology for your unconfortable moment that you had experianced in our restaurant.

To response at your comment on our page in Trip Advisor we will tell the complete pattern that you maybe forget to tell,this is the complete sequance what exactly happen on that moment.

Okay...this the whole the truth that our staff told me
when you saw the worm, you rush to the toilet at that moment and your husband told us to take away the food out of your sight.So quote from your comment "When we brought this to attention of the staff they took the burger to the back and came out and said they couldn't see the worm". I can tell you your statement not fully correct, honestly if you can prove you problem directly at that moment to our staff, we will be glad to know and take imidiately action to handle your problem.

Well, even when we can't find your problem we still offer you to replace with the new chesseburger or void the bill, but you want to void all your meal bill, i do appologize it's not allowed in our problem solution system, we still have to charge your husband meal beacause your husband already ate the "pad thai" with no any problem,
with all respect,we already handle you and another customer with care and full attention, even in your case, all of our staff coming front to solve you problem,your husband and our waitress already search the worm, in your seating table, before your husband ask our waitress to take it away and we can't find it.

I hope our explanation can satisfy you,we hope,we can serve our customer with full responsbillity,care,and attention. Thank you for your comment on our page.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (217)
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142 - 146 of 217 reviews

Reviewed 11 April 2014

Admittedly seeing the big cowboy hat sign daily for Texas Ribs was what drew me in, but aside from the BBQ pork or beef ribs are a great selection of delights from many continents. We ate here on three occasions and didn't have the same thing twice - but loved it all. From Bento Boxes and Terriyaki Chicken, to Thai Tom Yums and Pad Thai, to Indonesian nasi goreng, and pineapple rice, the selection is awesome.
Ribs are a little pricey (min 200gr at 37K rp per 100gr), but we had no complaints at all. Free Wi-Fi and also the offer to pick us up from our hotel (but we had rented a scooter). Excellent service and a great find for fussy eaters!

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1  Thank beanbagdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2014

We stayed at the Bali Tropic Resort and discovered this little gem across the street. The restaurant is clean and friendly, and the food is excellent, and great value for money. The pork ribs are excellent, cooked on a barbeque out the front, so the wonderful aroma engulfs the whole place. After a few slightly dodgy meals elsewhere, we were delighted to discover La Men, and ate there twice during our weeks' stay. Highly recommended.

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1  Thank iloveuk_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014 via mobile

all the dishes are good here, so many choices for the food but quite expensive though.. i love the pad thai! good service as well.. go hungry leave happy.

2  Thank Pingcen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2013

We visited this restaurant each lunch time whilst staying at the Melia Benoa on a bed and breakfast basis. For £10 you can have 2 litres of beer and an amazing choice of noodle / rice based dishes,they also serve burgers/ pizzas but we tried a different local dish each every day. It is all freshly prepared and we could not recommend it more.

2  Thank garyrose7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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