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“Disappointed by the Management”

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The Bali Khama Beach Resort & Spa
Certificate of Excellence
Haarlem
Level Contributor
111 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Disappointed by the Management”
3 of 5 bubbles Reviewed 18 April 2014

We stayed in this hotel last year and following that pleasant stay we decided to book our honeymoon here this year. We booked for our guests as well and all in all we had 40+ hotel nights booked in the Bali Khama.
The package that was agreed upon with the sales last year incorporated transport for the bride & groom from the airport to the hotel (vv). However, since then we booked more rooms and taking in account the large amount of business that we brought to the hotel (which was mostly empty during our stay) we had hoped that the Management would be willing to provide us with one extra car to transport our guests from the airport to the hotel vv as part of their service. This "logistic excercise" was actually only one trip to pick up 4 family members on arrival and bring them back on departure. Despite numerous emails and a meeting with the hotel "management" (actually only the Property Manager and the Accounting Manager, because the General manager was "on a holiday") these "Managers" were unable to take a decision to provide the transportation for free - and insisted that we would need to pay an additional USD 50. For us this was not the issue of the (small) amount of money, but the principle that bringing in a big group would have warranted a better service. This free transportation would have been a nice way to say thank you for bringing in a large amount of business and saying sorry for the ongoing restoration of the restaurant & the Spa - which we found out after paying.

Apart from this negative point, the rest of our stay in this hotel was very pleasurable. It was very quiet. The gardens are beautiful, the swimming pools are gorgeous and we were treated to a nice surprise when we found our room transformed with candles on our wedding night.

The hotel is situated near the road (on one side) which makes for an easy stroll and find lots of places to eat, and the sea (on the other side). The beach is nice with half protected by trees (shadow!) and the part near the water open, so kids can play to their delight. The water starts off shallow and gets only deeper that one meter about 25 meters off the beach (depending on tide), so quite suitable for younger kids to play - supervised by adult though. The deepest the water gets is 3 meter, but that is 100 meter off the beach. The location is not really interesting for snorkeling as it is a sandy bottom, with patches of seaweed. There is a deep swimming pool and a shallow pool for the younger kids, which can both be easily supervised from the beach as well.
Breakfast is standard but part of the menu changes each morning, which gives a reasonable variation.

Room Tip: If taking a villa or room, try to take them away from the main pool as it could be noisy. The one...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frank H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBaliKhama, Manager at The Bali Khama Beach Resort & Spa, responded to this review, 25 April 2014
Dear Mr. Frank H


Salam…. Warmest Greetings from The Bali Khama a Beach Resort & Spa.

With our great gratitude for selecting our resort and the time consumed to explore in writing your recent honeymoon experience during your stay with us as an experience traveler, we amazingly appreciate your detail review to our resort products, facilities and services for our feedback.

We regret that we have met our business agreement for your honeymoon experience but not your outside agreement hope, please permit us to express our sincerest apology for this principle matter.

We do have noted that you had booked 35 room nights with very exceptional rates including complimentary Airport transfer (Airport pick up and drop off) for bride and groom and 2 hours Spa for 2 persons as per our final business agreement through several meetings between our sale person and you last year. Through this final agreement, the decision has been concluded by our managers to provide you with our best hospitality services of what had been agreed together.

We do kindly apology for our ongoing products and facilities upgrade during low season periods at our resort, where our early notifications prior to payment and arrival could not shift your attention.

Once again thank you for sharing your experience with us, and we highly appreciate for your positive feedbacks along with constructive suggestions to our resort. We are looking forward to welcoming you again in near future to come.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Halifax, Canada
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 29 March 2014

The Bali Khama was a very peaceful retreat from the busy main road it is on. We had a garden view room which was spacious and well appointed with the possible exception of the lighting which I found to be a bit inadequate. The grounds are gorgeous and the pool is huge and warm. There were few guests there as we were low season and mid-week. The staff are friendly and helpful. The breakfast buffet is huge and serves a wide range of regional tastes. There is a happy hour at the bar which made drinks very affordable. We found the sand on the beach a little hard on the feet (stones and shells) - there are water sports available which we watched - yes there's a little noise from these but no problem. Step outside the resort and there are numerous great restaurants, spas and shops of all sorts available.

Room Tip: Rooms generally are convenient to the pool, restaurant and beach - we did not look at any other type...
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  • Stayed March 2014, travelled as a couple
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    • Service
Helpful?
Thank CathGreg28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 19 February 2014

I am glad I went during off-peak season (early Feb 2014) and my boyfriend & I had the main pool to ourselves throughout the entire stay. Bali Khama has the best service staff. All their staff greeted us whenever we passed them by, and they were very friendly and always eager to help. They were fluent in English too, which I really appreciate. As I planned to have a surprise candlelight dinner during my stay, the receptionist even exercised discretion and kept the surprise from my boyfriend. Needless to say, the dinner was fantastic, setup was excellent, service was prompt, and two of their staff even sang a birthday song :) We even had a good laugh together when they struggled to light the candle due to the strong winds. Service is truly impeccable.

There are many restaurants across the road from the hotel, so we had many choices. Food there is cheaper than the resort. ATM/money changer is approx 7 mins walk away. The traffic is not as heavy as Seminyak and Kuta. Noise pollution is lower too.

Room: Our deluxe room was clean. Maybe I am wrong and don't know any better, but personally I thought that it is a little old. Our bed creaked at every movement and parquet flooring was peeling a little (almost tripped a few times). Also want to highlight that the room does not have a vanity area for vain women (like me) who needs proper lighting & mirror to doll up. An extra mirror in the bedroom + some white light would be great. Didn't have problems with mosquitoes. Towels and bedsheets are stained but I know that they have been washed because of the strong detergent smell. The water from the tap had a pungent smell but it went away after letting the water run for a while.

Breakfast: selection was great! I really liked that they have a hot station. The cook prepared eggs and pancakes for me everyday. I didn't dare to use their table napkins though, because they have been placed overnight and it was a bit damp due to the sea breeze. There were some ants too but that's really normal with the trees and plants.

Pool: Water was clean, but the sides and bottom of the pool may need more cleaning. The algae on the concrete of the side of the pool was a bit slippery and I almost slipped.Can't imagine if it was an elderly or young kid.

Beach: The resort has a private beach, thus there weren't any touting. Many water sports going on approx 300metres down the beach as there is a water sports centre. Not much noise pollution though, or maybe because it's off-peak season. The sand isn't white and soft and the beach was nothing fantastic, but it didn't really matter since we were by the pool facing the sea everyday. I got some sandfly bites after walking on the sand, but my boyfriend didn't get any so I guess I am unlucky.

Overall, it was a great experience and the resort is definitely a place to go back to.

Room Tip: Request for a room further from the main road.
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  • Stayed February 2014, travelled as a couple
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    • Service
Helpful?
Thank plhf8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuta, Indonesia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 February 2014

Beautiful place by a lovely beach.So peaceful but plenty of boat activitities close by.The sea was super .Because of the high and low tides iItwas possible to find starfishes and unusual crabs.
Young friendly staff .Definitly a place to come back to.There is,nt a fitness room but a good swimming pool.

Room Tip: Choose a ground level room they are the best
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  • Stayed February 2014, travelled as a couple
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    • Service
Helpful?
Thank Shelagh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed 24 January 2014 via mobile

I really do not enjoy writing negative reviews, instead I like to compliment great service. But I have to make an exception with this one.
We stayed at this hotel beginning on October, we were looking for a calm area in Bali. What we never expected was the beach is terrible, very dirty and it had water sports everywhere, for sure was not a calm area. The pool of the hotel was regular nothing great, but it had an strange smell. About the rooms, we had to get staff to come and clean twice a day because of the construction around was creating an unpleasant odor. The staff was friendly, but they couldn't do much. They confirmed that they had a sewer problem. Another suggestion if you are planning to stay here make sure you request to have rooms not near the main entrance or facing the road. It can be very noisy.

Stayed October 2013, travelled as a couple
Helpful?
4 Thank Carolina O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wynlaba, Manager at The Bali Khama Beach Resort & Spa, responded to this review, 28 January 2014
Dear Ms. Carolina Ordonez,

Salam…

Warmest greeting from The Bali Khama a beach resort and spa,

Thank you for took time to write your experience during your stay with us, as experience traveler we glad to read your detail review related to our resort products, facilities and services for our improvement.

First of all we apology to found fact that your stay with us are not at your most convenience and less than perfect at The Bali Khama, however we internally trace our guest history data shown that as you mentioned above that you stayed with us October 2012 instead of 2013, please kindly revise your customer review base on your actual stay with us on 2012.

We do realize that during October 2012 we had a major upgrading project in our resort, we have sent the notification to our entire supporting partner and also mentioned on the trip advisor during that time regarding our upgrading progress, the upgrading progress took time for the whole end of year of 2012 and now we are glad to inform you that the upgraded progress brought up a very significant higher quality to our products and services.

For your information Tanjung Benoa area is the centre of the water sport activities in Bali and we do realize for some people the water activities cause disturbance and inconvenience. The Bali Khama with the concept and environment offer their guest with unique and calm atmosphere and will be a perfect place to retreat and relaxation compare to our huge neighboring property.

The water sport activities held outside the floating line about 50 meters from the shore , so there will be plenty of space to all guest who stay at the beach front property location in Tanjung Benoa to enjoy the beach, swimming and sun bathing and other activities during their holiday at tanjung Benoa area.

Once again thank you for sharing your experience and we are highly appreciate for your positive feedback and suggestion to our resort. We are looking forward to welcoming you again in near future to experience the Bali Khama again with us.

Cordially,
Management of The Bali Khama
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 January 2014

We stayed in Bali Khama for a week in February. We thoroughly enjoyed our stay. The Hotel staff was very helpful and went all the way to make us feel comfortable. We got good suggestions from them while planning our water sports and hiking activities.
The hotel vicinity has some restaurants and local shops selling artifacts , but if you venture to the main city, you can find far better options for both food and shopping. Bumbu Bali restaurant is nearby and definitely worth a visit if you like spicy food, ask the hotel staff to make reservations for you. I would strongly suggest River rafting and visit to the turtle island. The people of Bali are very hospitable and religious. We witnessed several religious ceremonies throughout our stay and got invited to few of them. Local Bali artists make amazing wood artifacts, but do negotiate well as they do inflate their prices initially.
The beach by the Resort is very quiet by the evening and a good place to share a quit drink ,but it needs some improvements.
Bali is worth visiting and when we do so in future, Bali Khama is where we will crash.

Room Tip: Choose the Pool room, its worth the money.but avoid the one adjacent to the bar, as depending on the...
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveler-SR84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mansfield
Level Contributor
67 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 261 helpful votes
5 of 5 bubbles Reviewed 19 January 2014

Lets get the negative out of the way first - on my 2nd day there I slipped on the wet steps leading from the rooms into reception and had to go to hospital. The hotel car took me and I was on crutches for the rest of my stay as I had fractured my big toe. (They have now carpeted the steps and use wet floor notices now). The hotel staff were fabulous, helping me at all times and even provided me with a wheelchair). One of our suitcases did'nt arrive with us however it was delivered to reception 24 hrs later and staff told us this does happen occasionally.

We stayed 15 nights in a double studio suite which had 2 bathrooms with bath, shower, bidet and toilet. There was a microwave, tea & coffee making facilities, in-room safe, TV, sufficient storage space, toothbrush & paste, razor & cream, comb, shampoo & conditioner, body lotion, etc. There is also an international socket provided in the room.

Gardeners worked very hard to keep the grounds looking lovely, swimming pool cleaned each morning, towels provided, it was an olympic sized swimming pool, down steps at one end at 1.3m to the deep end at 1.7m. During all of our time there no more than 6 persons round pool on sunbeds, very quiet and peaceful. There are also sunbeds on the beach. There is also a small children's pool.

Breakfast was self-service with lots of choice, cereals, toast, crepes, fruit juice, jams, pastries, egg station, bacon, sausage, salad & cold meats etc. We did'nt eat at the hotel at night as there are lots of restaurants within walking distance and some even provide transport there and back for you. We did have lunch at the poolside - 20,000 Rp is £1 - prices as follows - caffe latte 35,000, french fries 40,000, pizza 80,000, minestrone soup 60,000 and nicoise and blue tuna salad 60,000 - there is 21% tax to add to these prices. Small bar at pool area serving beer & cocktails. Beer at happy hour was 30,000 + taxes for a large bottle.

Laundry service available which was good and cheap - 7 items 85,000 - less than £5, 11 items cost us 115,000 - less than £6. Delivered fresh and clean next day.

Free wi-fi around hotel, you can even pick it up at the bar across the road, although it kept dropping and you had to put your password in again. You can if you want at the airport buy a simcard with data on for about £8 which works anywhere and lasted me the 2 weeks we were there.

There is no money exchange at the hotel but plenty of outlets nearby outside, some giving better rate for bigger denomination notes ($). Just to let you know it is 25$ US for a visa to enter Bali and 19$US when you leave.

Staff were excellent, nothing too much trouble, couldn't fault them.

Despite my accident enjoyed our stay and would go back. Might have been nice if the manager had acknowledged this and paid me a visit.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nivek3333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Bali Khama Beach Resort & Spa

Property: The Bali Khama Beach Resort & Spa
Address: Jl Pratama 100X, Tanjung Benoa 80363, Indonesia
Phone Number:
Region: Indonesia > Bali > Nusa Dua Peninsula > Tanjung Benoa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #3 of 15 Speciality Lodging in Tanjung Benoa
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Bali Khama Beach Resort & Spa 4.5*
Number of rooms: 60
Official Description (provided by the hotel):
The Bali Khama Resort and Spa presents 24 private pool villas, 10 studio suites and 26 deluxe garden. Sit back and enjoy seafood medley at our beach front located Amarta Restaurant. Relax and refresh your body at Mahalaya Spa. Enjoy the sun at our pool with pool bar. A multi-function meeting room designed for leisure meeting. The Bali Khama Resort and Spa located in Tanjung Benoa which is famous for water sports activities. 30 minutes from Ngurah Rai International Airport and we have pick up service with additional charge. 10 minutes drive to Bali Collection Mal at Nusa Dua and there shuttle service with fixed schedule. It's just 35 minutes drive to Uluwatu Temple and 25 minutes to Garuda Wisnu Kencana and Jimbaran. By walking you can find many local restaurant and shop around. ... more   less 
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Also Known As:
The Bali Khama Beach Hotel Tanjung Benoa
The Bali Khama Beach Resort And Spa
Bali Khama Beach Hotel
The Bali Khama Beach Resort & Spa Tanjung Benoa

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