This hotel is well situated if you are visiting the National Archives, Kew Gardens or Richmond. Nevertheless its standards of cleanliness are lamentable. When we visited for one night between Christmas and New Year the bed linen was dirty on both the outside and inside. When we asked to change room, the same was true in the second bedroom.
The bathroom was filthy, and we cleaned the floor ourselves.
Had we arrived earlier in the day we would not have stayed.
The dining room and bar area had sticky tables. The breakfast in the morning was best left. The bill we were charged was incorrect.
Our experience of this hotel was unique - we stay in numerous hotels throughout Europe each year, and service standards have varied from the stunningly excellent to poor Nevertheless we have never encountered a dirty hotel.
When we wrote to complain we were informed the managers had left on the day after our stay ! We trust it's not us !
- Free Wifi