Elaine was so nice and helpful and the rooms were equipped with everything you can possibly need, want, or imagine. Unfortunately, Ian was so rude that we were dumbfounded. The first words out of his mouth when we arrived were rude. The following morning all eight guests of the inn were waiting patiently in the parlor to be called in for breakfast. We were afraid to enter the dining room as Ian seems eager to find a reason to belittle guests. It was obvious, although we did not know each other, that we were all "gun shy" because everyone had already been on the receiving end of Ian's rudeness. He walked into the parlor and told us that they had been holding breakfast for 10 minutes, as if we were such a problem for him. You should have seen the looks and smirks from guest to guest. I would never recommend this place although it was beautiful and I dare say that all of the guests that day feel the same way. What a shame.
- Official Description (provided by the hotel):
- Hill on the Wall is a unique Bed & Breakfast near Hadrian's Wall with more than a touch of luxury. Somewhere to relax, unwind and recharge. So much more than a B&B, we are graded by Visit Britain as 5 Star Gold. Rest assured that as a guest of ours you will experience the best of hospitality within the luxury and comfort of a private country house atmosphere...Stylish yet practical and comfortable featuring accommodation of exceptional style and luxury. A commitment to quality with a personal touch. ... more less
- Also Known As:
- The Hill On The Wall Country Guest House Gilsland, Cumbria