I really wanted to like the Clarence; I had been on the website and looked at the menu which seemed huge and varied so some friends and I decided to try it for lunch. However, the menu we were handed bore no resemblance to the one on the website. Two of us opted for the chicken tikka and one of us asked for plain chicken with jacket potato and side salad. There is no Salad option as a main meal (or starter) and when my friend asked for the plain chicken and jacket potato, she was told that they don't do jacket potatoes as a main course. As jacket potatoes are given as a potato option to be served with the main courses, she asked if she could have that. They told her she could have the garlic mushroom chicken with the potato, so she asked if she could have that but without the garlic mushroom sauce. This was finally agreed. When our meals came, they looked very nice. The tikka was served in a separate balti dish, the rice in a separate small bowl and there was a bit of side salad garnish on the plate. A member of staff asked us if our meals were okay, and as we hadn't started to eat yet, we agreed that they were. They asked if we wanted any sauces and my friend requested mayonnaise. I emptied my chicken tikka on to my plate and after a few seconds, water seemed to leak out of the chicken leaving a watery sauce in which the rice and chicken sat. When I actually tasted the sauce, it was so bland that if I had been blindfolded, I would not have been able to tell you what it was. The chicken tasted "wet" and had no flavour and I actually left most of my meal on the plate (which is very unusual for me!). My friend who also had chicken tikka also left most of hers, and as for my friend who had the plain chicken.... it came as a rather anaemic looking object that looked as if it had been boiled and she reported that it was not a nice flavour at all. The mayonnaise never turned up at all. All in all it was a very disappointing lunch and I don't think we will be back! I gave it a "poor" rating, rather than a "terrible" as the staff were very nice and smiley!
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