Thankfully we had a voucher or we would not be paying the price asked for our meal!
We waited a while for someone to seat us.
Ordered our food then could see it waiting at the serving space for a good 10minutes with other diners meals too. Tried to get attention from staff but they were rushing round like crazy and we kept getting the same reply ..."2 minutes" ... one customer collected 2 meals herself with no staff questioning her.
When we got our food it was like a childs portion. The macaroni cheese was solid and luke warm, the burger was no way fresh made, rubbery and luke warm.
Tried getting the staffs attention....again they were so busy they didnt stop and kept telling us they would be back..but didnt. We ended up starting to eat the meal. It wasnt good.
Call us crazy but we had a dessert! How wrong can they get it after all??
The brownies and ice cream were ok i guess, not worth the £5 + tho... and we waited so long for it the ice cream had started to melt. We could see it waiting on the serving hatch. My partner had the sticky toffee pudding.... it had been microwaved to within an inch of its life! Was like a pancake on the bowl and tasted like ginger pudding not toffee...
We had already pre paid £20 for the meal with the voucher so felt we should eat some of the meal at least....plus it was almost £12 for 4 pepsis!!!!!!
If we had read reviews before hand we certainly would NOT have eaten here.!
The chef in black uniform was constantly on the phone while working in the kitchen.
Read the reviews and hygeine levels for yourselves... im amazed the place is still open.
In fact they were turning people away at the door saying they had no tables.... they had plenty...they just hadnt cleared them!
Amazed this particular Franky&Bennys stays open. I guess its the vouchers that keeps it going?
Note to manager....get more staff. Your staff were run ragged today.
Note to staff... please try not to ignore your customers.
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