We arrived sunday was told at check in that they do not have house keeping, but if i need anything to let them know. great, we had a great stay in crowsnest enjoyed the town, and country side. but yes i did have to ask for clean towels and for our floor to be cleaned , which was not realy cleaned thankfully i had lysol wipes with me so i washed the floor on my holiday. so along came Thursday and what did we find at 11 at night but a Mouse, which we had to catch and get rid of because there was no answer at the main house. so I stayed awake all night till 4 am fell asleep till 6 then started packing we were suppose to stay one more night but after looking around the fridge area yes I found mouse droppings. when i phoned at 7 in the morning I was told "well that's what happens in the country mountain area". My answer was NO we have stayed in all cabins across Jasper and banff, and never had an issue as this.
when I asked for my fees to be returned for the rest of our stay, I was only given a portion back.
when we went up to the main house to return our key Our portion of fees was in a envelope taped to the door, and a guy was on the balcony in his robe and said mice happen in the cabins it's just the way it is in the mountains. and i asked where do you want the key and he asked me to go back to the cabin and leave it in the room with the door un locked and the "cleaning lady " would get it. LOL unbelievable so we did and got the hell out of there.
also when i called to book the cabin i asked if it had a full kitchen with stove and fridge she said yes. It was a bar fridge and a 2 burner hot plate. ridiculous for $165 a night