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“So-so Santika”

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Hotel Santika Bengkulu
Ranked #1 of 6 Hotels in Bengkulu
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“So-so Santika”
4 of 5 bubbles Reviewed 1 July 2014

Basically excellent amenities and lots of hot water in the shower (major plus!). The menu in the restaurant was adequate and the quality was good. My major gripe was the poor attitude especially of the front of house staff, and especially the female front of house staff (the young men were exemplary)....more than a little arrogance on display and a lack of basic respect shown to an older male....I walked away from my encounter with one young woman after being ORDERED to "SIT DOWN PLEASE" thinking..."You wouldn't speak to your Father in that manner." So, some work to be done here in terms of Front Desk courtesy Santika. Alternatively, the waiting staff were absolutely delightful and helpful. So, a mixed bag alround.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matthew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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84 reviews from our community

Traveller rating
    12
    45
    25
    1
    1
See reviews for
13
7
10
48
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Dallas, Texas
Level Contributor
45 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 10 March 2014

I stayed for two nights on a business trip to visit plantations near to Bengkulu. The hotel looked very new and modern, and it was obvious that the hotel staff were trying very hard at their jobs. The three star rating is based off of a comparison to other hotels in SE Asia. I would imagine this is the nicest hotel in Bengkulu (that's what the locals told me) and would not hesitate to stay there again on my next visit.

Pros
- Clean/modern
- Wireless internet: I could not get it to work at first, but after a quick trip to the lobby for the front desk to help, I was up and running. Very fast speeds, better than in some major cities
- Breakfast buffet: I ate most of the Western food (omelet, hash brown, fruits), but there appeared to be something for everyone. They were nice enough to let me in 15 minutes early one day when I had an early start

Cons
- Gym facility is small and does not have a lot of equipment
- Location is a little removed from the central part of town where there are interesting food stalls to eat
- 5am singing from morning prayers taking place nearby. I actually slept through it the second day

Would I stay again? Yes. Certainly if I go back to Bengkulu, this is the place to say

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DODHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 19 September 2013 via mobile

I came to Bengkulu to survey a shrimp farm. I did brought some spare clothes in case I got myself dirty but didn't make any accommodation arrangement because I was thinking that we finished early and able to catch the last flight back to Jakarta. Unfortunately, the last flight was cancelled and we had to stay overnight.

I was very scared by the thought of it because Bengkulu is a small town and hotels that we passed by on our trip to the shrimp farm were scary and you could almost certainly caught malaria or dengue fever if you stayed in any of those hotels.

I breathed a sigh of relief when we were driven to Santika Hotel. The check-in process were quick and we got to sit down while we were processed which is a very appreciated gesture after walking muddy ground of a shrimp farm and climbing sand dunes.

The room was spacious and clean, the same with the shower (and the hot water worked perfectly, too). even though the room was too plainly decorated but I was not complaining because I still got a clean, comfy bed.

The shrimp farm staff who drove us suggested us to eat at the restaurant hotel so we didn't need to get out searching food but we decided to get out anyway. It was still 7pm but we couldn't find any decent food, we almost decided to eat at the hotel but we finally found a decent restaurant not far from the hotel.

At 5am, we were suddenly woken up by the sound of Moslem call to pray from a mosque right next to the hotel, I'm not a Moslem so I have to bear through it. The breakfast buffet was good, they serve mainly Indonesian breakfast foods like fried noodles and Bubur ayam(chicken rice porridge) among others but they also have breakfast cereals, toast, and sausage and eggs.

I don't have a lot to say about the hotel because it was the best considering the other selection of hotels in the area and you should be very thankful to stay here if you're in Bengkulu

Stayed September 2013, travelled on business
Helpful?
5 Thank suri85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 10 April 2013

If you HAVE TO go to Bengkulu (like myself), your choice of modern hotels to stay are limited. I believe that there are only 2 or 3 such hotels to choose from, the rests are traditional, family-run "hotels". Bengkulu, or Bencoolen, is located on the wrong side of Sumatra. At least that's how the British felt when they claimed the land back in the 1700s (nevertheless the British stayed for 150 years), no merchants or trading ships passed that side of the island. The traffic of trades at that time (as is now) was in Singapore. Talk about missing your landing site. The same atmosphere of the city languishing still prevails today, very little developments can be seen and felt in the city. Only 2 Indonesian airlines have scheduled flights to this city. This is the reason why a place like Hotel Santika is a welcome respite. All the services are standard services, the bedroom and the bathroom are okay, they meet the basic criteria. The breakfast buffet is alright, and the choice of food is quite generous. Lunch and dinner are not so lucky, as well as too pricey (for the quality of the food and the service). I must say, however, that the coffee buffet in the meeting halls were generous, with tea, coffee and snack keep flowing in copious amount. Oh, do not expect too much for Internet connection. I think they need to invest on better internet transmitters. At the end of my stay, however, I felt thankful for the hotel. At least I was able to rest nicely in relative comfort.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kandi334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surabaya, Indonesia
Level Contributor
240 reviews
237 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
2 of 5 bubbles Reviewed 21 December 2012

The room is spacious, however it is lack of amenities. The internet coverage doesnt reach the room I stayed in. Breakfast is average, nothing special.
Located in suburb area of Bengkulu, Staff is ok, and helpful. But I dont think this will be a good value for money

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Alexandre N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 7 September 2012

Nice hotel, have clean room, but breakfast is poor and the swiming pool to small. Located 10-15 minutes from downtown. Nice staff. Btw the air cond is not good as well, need many hour to make your room cool. The front office staff are very warm.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dadang Gatot P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ubud, Indonesia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 3 May 2012

First time I experienced the international chain hotel service in Bengkulu. I stayed with my family and celebrating a New Year's eve at Santika Bengkulu. Very nice and helpful staff, excellent food and the New Year's eve event was fantastic (Country Nite).

My family was happy and thank you Santika Bengkulu.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Arnaldo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Santika Bengkulu

Property: Hotel Santika Bengkulu
Address: Jln. Jati No. 45 | Sawah Lebar, Bengkulu 38228, Indonesia
Region: Indonesia > Sumatra > Bengkulu Province > Bengkulu
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 6 Hotels in Bengkulu
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Santika Bengkulu 3.5*
Number of rooms: 82
Reservation Options:
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