I wrote a review last year and I was complimentary and forgiving about a lot of aspects of Hawksbill. Now one year later having visited again I am running out of patience. I also appreciate having had a conversation with the current manger that it's extremely difficult for Rex Resorts to invest significant capital in to Hawksbill because of the intransigence of the owners of the land plus it's with the lawyers whose payday depends on how long they can drag this indecision out. The manager said that bringing Hawksbill up to a standard will take millions of dollars which he firmly believes Rex will invest if given the opportunity . Every aspect of Hawksbill needs money spent on it. In my humble opinion things could be done that don't need big expenditure. We all travel today with items that need charging whether it's an IPad or a kindle and I want to feel confident when inserting that plug I'm not going to get 110 volts through me. Check out the hot water dispenser in the sea grapes restaurant and look at the plug, there are exposed wires. We stayed in a superior sea view room,the fly screens were ok but where the frames of the screens were secured to the windows there are gaping gaps. We suffered a lot of bites. On several days there was no hot water, something trips out and on request is rectified. Surely this can be avoided. The food had declined in standard since last year particularly those evenings when you are served at your table, there were more buffet style meals in the evening where the food was 'cool' rather than hot. The Argentinian house white wine is so acid it's virtually undrinkable. The funny thing is that a very respectable Chilean Sauvignon Blanc at the Epicurian supermarket is cheaper than Tescos UK at under £4.50 a bottle. Consistency in all things is vital in the service industry and a lot was missing.
Everything I've mentioned doesn't need big sums of money to put right it needs a determination to do the very best you can given the circumstances.
The staff are the Hawksbills greatest asset and are putting on a very good face and attitude for their guests, to mention a few of its greatest assets David, Adrian, William, Christabelle and Millie whose sole purpose is to make sure you always have a drink. Shenneth and Donella in reception, Anne Marie the best room attendant, others not mentioned to numerous to name are indispensable as they create a welcoming and friendly atmosphere.
It is these staff and fantastic location that keep us returning.
The hotel very very badly needs a resolution to the current stalemate.
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- Also Known As:
- Hawksbill By Rex Hotel St. John`s
- Hawksbill Antigua
- Hawksbill By Rex Antigua
- Hawksbill Hotel Antigua
- Hawksbill Beach Resort
- Hawksbill Resort Antigua
- Hawksbill By Rex Resorts Antigua/Saint John Parish