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“Fantastic island experience. ”

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Hawksbill by Rex Resorts
Ranked #9 of 15 Hotels in St. John's
Easton, Maryland
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Fantastic island experience. ”
Reviewed 15 March 2014 via mobile

The staff at Hawksbill Resort are a key ingredient.They make everything shine.The setting is divine and actually what drew us back to it after visiting it on a cruise 15 years ago.There is an alluring magic to this place. Hard to describein200ltrs

Stayed March 2014
Helpful?
3 Thank mwsuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,162 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (329)
Date | Rating
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English first
West London
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 March 2014

We had read the reviews on this hotel as we had to move here due to a mix up on the bookings. If you tried harder to find a more beautiful spot it would have been difficult. We stayed in the Beach Club rooms which were adjoining bungalows with air conditioning and right on the beach front. All the porcelain was in need of replacing and although everything worked ok it all just needed an uplift in décor. The food was average but perfectly acceptable and the staff were all very friendly. I would not hesitate to go back here but someone needs to spend a few bob to bring it up to date.

Room Tip: Go for the air conditioning
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MonWestLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_hbaanu, General Manager at Hawksbill by Rex Resorts, responded to this review, 12 March 2014
The Hawksbill by rex resort team would like to thank you for sharing your vacation experience.

Your recommendation to upgrade the facility is duly noted.

We are pleased that you were satisfied with our accommodation, food and our service team.

Hawksbill is indeed a unique Resort by location featuring four white sand beaches and mostly so by our team. They are efficient, friendly and dedicated towards their duties. Second to none on island.

Once again, we appreciate hearing your views and look forward to once more making your vacation experience memorable.

Sincerely,

John
General Manager
Hawksbill by rex resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 March 2014

My girlfriends and I stayed on this resort for the day! Let me make this short I will never return there and thank god I was only there for the day and not the week! Listen I'm not a picky person but when I pay MONEY to be at a resort I expect that when I want to eat lunch I'm not going to be told there is no more hot food left u can order sandwiches especially when lunch hour is not over!
When I order a drink don't look frustrated or annoyed and be pleasant with the guest! Never will I recommend this resort to anyone!

  • Stayed March 2014, travelled with friends
    • Service
Helpful?
7 Thank G K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_hbaanu, General Manager at Hawksbill by Rex Resorts, responded to this review, 11 March 2014
The Hawksbill by rex resorts team would like to thank you for sharing your feedback.

We acknowledge your concerns in regards to the hours of operation for lunch and our beverage service. Lunch commences at 12:30pm and ends at 2:45pm. Not sure why you were told lunch was finished before the advertised time. Nevertheless, please accept our apologies for the inconvenience caused and the necessary corrective measures will be taken to prevent reoccurrence.

Once again thank you for sharing your feedback.

Sincerely,

John
General Manager
Hawksbill by rex resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Martin Jersey Channel Islands
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 10 March 2014

Great shame that Rex Resorts have let down their wonderful staff. No longer worth visiting. No longer good value. Becoming run down.

One of the foul drain manholes, situated behind the bungalows, was overflowing. I have no idea how long this had been going on but it continued for three days during our recent one weeks visit. The overflow, just water, was running down to the lawn/sea edge & had not been cordoned off.

The grill in the lunchtime area was caked with black slime running down the back of the small wall it was placed right adjacent to the beach.

There was general grime in the cooking area which was used to prepare breakfasts.

The food had very considerably deteriorated in quality.

Look very carefully for other clients reports before deciding to go to Hawksbill.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank faldouet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_hbaanu, General Manager at Hawksbill by Rex Resorts, responded to this review, 11 March 2014
The Hawksbill by rex resort team appreciates you sharing your vacation experience.

Your concerns pertaining to the manhole drains and grill area are duly noted. In regards to the cuisine, ones taste for food differs considerably and Chef Sean and team provides a wholesome variety and quality of food which pleases most guests.

Once again, thank you for your feedback.


Sincerely,

John
General Manager
Hawksbill by rex resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 March 2014

Five of us girls stayed here for a day on a day pass which was 60 USD and we found staff were rude , food stopped being served at 230 no snack bar and tea time was made of tiny sandwiches filled with cheese. Bartenders paid no mind to us when we ordered and no one ever cleaned cups off beach it was disgusting. They have to realize cruise ships come through there and people get day passes we went to other resort before the Grand Pineapple and it was amazing. So for people looking for a nice resort in Antigua find another one this is crap!!!! Remember people 365 beaches on this island so much better out there don't limit yourself to this.

  • Stayed February 2014
    • Location
    • Cleanliness
Helpful?
3 Thank sipy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_hbaanu, General Manager at Hawksbill by Rex Resorts, responded to this review, 8 March 2014
The Hawksbill by rex resorts team appreciates your feedback on your 'day pass' visit with us.

We acknowledge your comments pertaining to our staff and food and will make the necessary improvements.

Even though we strive to make our guests experience memorable, it was rather unfortunate that we were unable to meet your expectations and do hope we may be given another chance in the near future to do so.

Once again, thank you for your feedback

Sincerely,

John
General Manager
Hawksbill by rex resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
141 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 6 March 2014

Firstly, I fully understand that you get what you pay for in this life..…..but some things don't cost a lot.
I also understand that "Rex", the owners are in legal process over the renewal of the lease so that may explain some of the lack of investment.
It is clear that there are many repeat guests at this resort who find it fabulous and many of the staff are indeed a delight but our overall experience was somewhat different.
Our main disappointments were the quality of the food, especially at dinner time (large quantities of food left in "troughs" stewing away), the rather surly attitudes of come staff (including "thats not our problem" when complaining about the wifi coverage) and the wifi itself, which was often non existent and generally very patchy. Also, our room had a nosy fridge, a very squeaky ceiling fan (so couldn't leave on at night and various large insects crawling around which was off-putting.

BUT, the outdoor areas are a total delight, many of the staff are brilliant and the location is to die for.

The place just needs some tender loving care and investment to make it special again and for some of the staff to realise that a little courtesy really does cost nothing and go a long way. Good luck.

Room Tip: Pick one of the newer ones, possibly one of the sea facing bungalows?
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Schnozzers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_hbaanu, General Manager at Hawksbill by Rex Resorts, responded to this review, 7 March 2014
The Hawksbill by rex resorts team would like to thank you for sharing your vacation experience.

Your concerns pertaining to the food, staff, WIFI, room amenities, insects and recommendation for investment have been acknowledged.

We are pleased that you were satisfied with our outdoor areas, location and some of our service team members. We are truly committed in our strive to achieve a memorable vacation experience for all our guests and do hope consideration for a return visit will be made a reality.

Once again, thank you for your valuable feedback on Hawksbill by rex resorts.


Sincerely,

John
General Manager
Hawksbill by rex resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
117 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 5 March 2014

My wife & I have just come back from what we think was our best-ever holiday. We have been to the Hawksbill many times before, (we come each year to dance in Carnival) but this was to celebrate 50 years together and my 70th birthday. For ten days of the three weeks that we were there we shared it with our whole family - 3 sons, their wives, and 9 grandchildren aged from 9 to 1 - 17 in all. Our boys had been there when they were teenagers, and we had warned them that it was not the upmarket place which they remembered, but two of them said spontaneously at the end of the holiday that they and each of their families had enjoyed it so much that they would happily return. The situation is perfect: the views are magnificent, the four beaches are each beautiful, and the grounds are maintained to a high standard. The hotel has the great (to us) advantages of having a variety of accommodation, none of it high-rise; only some of the rooms have air-conditioning (the rest rely on fans); none of them have television; and Wi-Fi is intermittent. But over the years there has been a steady, and continuing, decline in the standard of upkeep of the rooms and the food and the entertainments and facilities. Some people would be put off by the overall rundown appearance of the property, and the fact that all evening meals are buffet, and that sometimes some food at breakfast runs out. The staff, many of whom are the same as those whom we met on our first visit (in 1989), do a wonderful job in coping with the economies which are imposed on them, and compensate for the shortfalls with their warm welcomes and their memory of the idiosyncrasies of repeat guests - the hotel should be marketing itself by emphasising the fact that the staff and guests combine to produce almost a house-party atmosphere, where people immediately start chatting to the guests on the next table, or to the staff themselves. It is no surprise to us that the hotel has a higher proportion of repeat guests than any other on the island. The fourth beach, which is the furthest from the hotel, is 'clothes optional'. It stretches for more than half a mile, and is often inhabited by goats and sheep, as well as a scattering of people. Quite beautiful! We think it too should be used as a marketing tool. With a reasonable injection of money for refurbishment, it could be the best non-luxury hotel in the Caribbean; we so hope that it will not continue to go downhill!

Stayed February 2014, travelled with family
Helpful?
2 Thank HUGH C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_hbaanu, General Manager at Hawksbill by Rex Resorts, responded to this review, 7 March 2014
The Hawksbill by rex resorts team would like to thank you for sharing your vacation exprience. We apreciate your efforts in providing us with feedback which will assist us in making our product more suitable to our clients expectations.

It was indeed a pleasure catering to your family and we are truly happy to know that your family had a memorable experience.

Your concerns in regards the rooms, the food, entertainment and overall facilities are acknowledged.

Hawksbill by rex resorts is truly unique and not only by location with the four beaches and the tropical paradise atmosphere, but also our staff. (greatest asset) Their genuine friendliness and dedication is unmatched by any other Resort on the island. Featuring the highest ration of repeat guests on island is definitely testament to our efforts in making the vacation experience most memorable.

Once again, it was indeed a pleasure having you and family here with us and we look forward to your return visit in the summer.


Sincerely,

John
General Manager
Hawksbill by rex resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hawksbill by Rex Resorts

Property: Hawksbill by Rex Resorts
Address: Five Islands, St. John's, Antigua
Region: Caribbean > Antigua and Barbuda > Antigua > Saint John Parish > St. John's
Amenities:
Bar / Lounge Beach Free Parking Restaurant Swimming Pool
Hotel Style:
#1 Best Value Hotel in St. John's
#6 On the Beach Hotel in St. John's
#7 Top resorts Hotel in St. John's
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hawksbill by Rex Resorts 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
Hawksbill By Rex Hotel St. John`s
Hawksbill Antigua
Hawksbill By Rex Antigua
Hawksbill Hotel Antigua
Hawksbill Beach Resort
Hawksbill Resort Antigua
Hawksbill By Rex Resorts Antigua/Saint John Parish

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