Let me start of with the positive. Hawksbill is located on an incredible piece of real estate with fantastic beaches. The staff in charge of the beach activities were wonderful. The resort serves good ice cream. That is it for the positive comments.
A large group of friends and family stayed at the resort during the first week of October for a wedding. If it was not for the fact that we committed to stay as group, I and a small contingency were planning an escape. In fact, one couple did actually leave under the cover of night to switch to a better resort.
Hawksbill was swarming with flies.
Honestly, the first three days we stayed there you could not use a knife while eating your meals - you constantly had to have one hand free to wave away flies from your food. We took turns protecting each others food while people went to get drinks. Even then you could not be vigilant enough, so we had to use extra plates to cover the food. I only wish I was exaggerating. The most amazing part about this was that the staff acted as if they did not see the flies. Not one apology. I now regret not taking pictures of the swarm so that I could post here. During one lunch, a friend actually ate his meal standing in sea so that he could eat in peace.
Blackbirds ruled the dining areas.
The birds would come into the dining rooms, sit on the back of the chairs, and defecated on the backs of the chairs. Also, they would literary steel the food from right under your nose. Again, the staff did nothing. Clarification, I did notice that they placed a plate of bread on the outside of the dining rooms in an attempt to keep the birds fed. Unfortunately, the birds only wanted what was on the plate of the guests.
The rooms had screens on the windows. However, the screens are very old, installed poorly, and contain holes. A funny(?) story. One night, the resort sprayed for mosquitoes. Through some chain of events in Mother Nature, when we returned to our room, our bathroom had been overtaken by small flies (bigger than gnats, but smaller than house flies). We called the front desk for assistance, and their instructions for us was to turn out the lights because the flies were attracted by the light in the bathroom. Problem - it is pretty difficult to shower and get ready in the dark. Also, they were now being attracted to the lights in the bedroom. So for about thirty minutes, my wife and I sat in the dark on the bed waiting for the flies to leaves. Didn’t work. We called again. This time security arrived with a can of insecticide. So now we (not security or staff), had to spray the bathroom. Oh, the showering part … we gathered our stuff and went to a relatives room on the other side of the resort for that. Also, later that night, guess who was in the bathroom cleaning up hundreds of flies. You guessed it, me.
Be prepared to eat bacon and eggs, the occasional greasy fish cakes, and precooked barbecue chicken EVERYDAY. By far the worst selection and worst food I have had at any resort. Also, be prepared to be scolded like a child on your food selection. A friend was told by her waiter that she would not bring her what she ordered because she “could not eat all that food.” Positive - they had good ice cream.
Ah the Staff ...
I have never seen a set of more morose, irritable, and generally unpleasant set of people in my life. They must not realize that they are working in the service industry and tourism is the number one industry in Antigua. The simplest of request was treated with scorn. They argued among themselves about the supervisors openly in front of the guests. They did not clean the rooms everyday.
I could go on with this review, but I am bringing myself down reliving this experience. If you are planning on visiting, do yourself a favor - do not do it. If you do, at least make sure you get some rum and raisin or pistachio ice cream.
- Reservation Options:
- TripAdvisor is proud to partner with Holiday Gems, West Indies, TravelUp, Booking.com, Southall Travel, 5viajes2012 S.L., Expedia, Hotels.com, HotelsClick, Ebookers and Cancelon so you can book your Hawksbill by Rex Resorts reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hawksbill By Rex Hotel St. John`s
- Hawksbill Antigua
- Hawksbill By Rex Antigua
- Hawksbill Hotel Antigua
- Hawksbill Beach Resort
- Hawksbill Resort Antigua
- Hawksbill By Rex Resorts Antigua/Saint John Parish