As a repeat guest at the Hawksbill for nine visits over 13 years I am sorry to have to say that the bad reviews it is getting are true now. The hotel is getting very run down and absolutely no money is being spent on it by Rex Resorts because the lease on the property is due up in about a year. But that is no excuse for not at least putting a minimum of maintenance into it and providing enough staff to keep the cleanliness and service up to a reasonable standard for the guests who will come over the next year. It is not the fault of the staff, many of whom we have got to know over the years and who are still trying quite hard under difficult circumstances.
The location and beaches and beach front rooms at the hotel have always been a wonderful asset - it truly is a beautiful location and still has that going for it. But over our last three visits the standard of maintenance and cleanliness has got worse each year. Housekeeping is as described by other reviewers. The office this year was either not staffed or a complete mess. In previous years our rooms, though shabby were cleaned well. Not this time. But when one girl is cleaning so many rooms and didn't even get to us until about 4 o'clock some days I don't think it was HER fault. Linens are ill fitting and in short supply.
When we arrived the screens in our room were in bad repair and full of holes. I mentioned it to the manager and was told something would be done. It wasn't. I then spoke to Miss Simon
( Everlie ) the assistant manager and she got them seen to. Contact her if you really need something done. She's trying hard to keep guests content.
What other reviewers have said about lamps, furnishings, water issues, state of repair etc. are all true. It's potluck. You might be lucky and get a room where everything works. You might not.
The food in the main restaurant is still OK, but service on sit down ( not buffet ) nights is slow. That didn't bother us as much as it did some other guests but the lunches are slow and of a very low standard and the beach bar restaurant where lunch is served is not at all clean anymore. The drinks staff are still managing to provide pretty good service despite everything including the break down of machines etc.
All in all it's such a great shame. A shame on Rex Resorts to still be taking people's money for such a poor standard and for expecting the staff to work so hard under such demoralizing conditions. A shame for such a beautiful location to be wasted in this way. We have loved this hotel over the years and thought of it as a comfy home away from home in a way. But it's just gone too far downhill now.
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- Also Known As:
- Hawksbill By Rex Hotel St. John`s
- Hawksbill Antigua
- Hawksbill By Rex Antigua
- Hawksbill Hotel Antigua
- Hawksbill Beach Resort
- Hawksbill Resort Antigua
- Hawksbill By Rex Resorts Antigua/Saint John Parish