when planning our 8th holiday at this hotel, over the last 15 years, I read the various reports and chose not to believe that the negative write-ups could be true. However, The hotel has changed ownership and changed management and most of the features we have valued and recommended to firends have gone or have deteriorated.
I write this report following receipt of apologies from the travel agent and holiday company plus a substantial valued voucher towards our next holiday and a refund of the upgrade cost which we were conned out of. The hotel has not acknowledged our complaints in any way.
As a regular visitor our requested room reservation had been ignored, we were offered a poor substitute being a room similar to reservation; unfortunately this room overlooked the rear of the beach restaurant, was dirty and the bedding had not been changed. Surprise, surprise the only alternative was an upgrade to a beach club room at $35 per night. After travelling all day we accepted reluctantly paying the upgrade fee. The Manager or duty Manager were not availableand did not respond to the message left for them.
The attraction to this hotel had been the other guests; they used to be quiet, mainly English and never embarassing. Since going all-inclusive they are attracting a less quiet clientelle and to quote a member of staff we have known for many years " this all inclusive brings guests who drink as much as possible and fill yer belly with food".
The food was never brilliant but has deteriorated to a level where we frequently left our paid for meal and paid for a taxi to take us to a restaurant. The evening dress code was enforced if you were quiet middle class non trouble makers whilst track suited vest wearers with flip flops were welcomed, particularly if they were large!
For the 3rd consecutive visit we received the invitation to the returning guest party the day we were leaving, for the following day. Fortunately we gate crashed the one being held as we arrived; all complaints to the manager were ignored apart from the appearance in our room of a cheap bottle of fizzy wine. Just so as you know I am not all negative, go see my review of Nebitt Plantation, Nevis.
Antigua is a fabulous place and we will return.
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- Also Known As:
- Hawksbill By Rex Hotel St. John`s
- Hawksbill Antigua
- Hawksbill By Rex Antigua
- Hawksbill Hotel Antigua
- Hawksbill Beach Resort
- Hawksbill Resort Antigua
- Hawksbill By Rex Resorts Antigua/Saint John Parish